We ordered J a My Twinn baby on Septmeber 6, 2003. I would ceratinly think that they would have enough time to deliver it by the holidays. So, no doll by Thanksgiving. I call. I am informed that the company no longer makes their dolls in Denver, but in China. Um, ok. J’s doll was shipped regular mail on November 19, 2003 from China, and should take 6-10 business days to arrive. Ok, now, I’m no authority on the postal service, but it can take 6 days for an envelope to get to the other side of town. I’m not believing the very apologetic lady on the other end of the phone, but I am assuming that it will arrive by mid December. Second week in December arrives, no doll. I call and sit on hold, no one ever answers. I tell David that at this point, I am sure that we will never see the doll and I need to call the credit card company. I am also sure that the company is done. This morning I go to the site and read their heartfelt letter.

So, yes, it appears they are done. It also appears that they are liars. In a news release they state that all orders received by December 7th will be received by the holidays. Yeah, right, our September 6 order has yet to arrive. They blame their downfall on September 11th. This is the 3rd holiday season since then. They moved their facilities overseas. But, the problem is September 11th?

I want my kids fucking doll.

  • aww, i hope you got an alright replacement as a present. damn mail folks

  • Jen

    Yeah! I’m in the same boat! Our order (with Doll) was “shipped” Dec. 1. I, too, made multiple calls to Customer Service. Ironically, and accessory order “shipped” around Dec. 14 arrived on Dec. 24 (from China)! So, I have clothes, but no doll! Before they closed, I applied for a refund on a $35 express shipping fee. What do you think the chances are I’ll see that? What are our legal options here, do you know? I think our credit card was charged when the order was “shipped”. So, at this point, I guess it would be a fraud complaint? I don’t get the Sept. 11 reference either! The only thing I can figure . . . Did you see the Denver Post article where the company was sued indirectly by UPS for over $900,000.00? Maybe that had something to do with doll delivery that year?! All I can say is good luck! If you hear any news can you email me at [email protected]? Thanks!

  • Brenda

    It sounds like lots of us are in the same situation. I too ordered from My Twinn. I ordered dolls for both of my girls at the first of Novemeber and have yet to receive anything. My mother in law ordered clothes for the dolls and girls and received a partial shipment on the 23rd. I called my credit card company on Saturday when I learned the company had shut down and they credited my account the full amounts for the dolls. They said they had had several calls regarding My Twinn. I don’t expect to ever see my dolls. It was lovely explaining to 2 five year old girls on Christmas morning why the dolls they had asked for were not under the tree.

  • Barbara

    I know everyone is complaining, but I have to say that I ordered 3 dolls in mid-November and received all of them before Christmas. I also ordered some clothing during the second week of December and just received that shipment today (12/26).

  • K Hester

    My daughter got the doll last Christmas, but all she wanted this year was more “stuff” for the doll and two non twin ” friend” dolls. We haven’t gotten anything. She was very mature when they weren’t here for Christmas because I said she would get them eventually, but after reading your comments I beginning to wonder. She must have check our front porch 3 times today hoping the box was there. We placed our order the day after Thanksgiving. Since they weren’t having to make anything I felt this was enough time. According to their web site and my order number it was shipped on December 17. HELP!

  • June Jones

    I received 2 dolls the day after Christmas. One was perfect and the other was someone elses child. Wrong hair, face, eyes & skin. Where is my Natalie?? If someone else has my Natalie (face = T4, Skin = Very Fair, Eyes = blue green, hair = brown, long & straight with no bangs), I may have your child (face = T1, Skin = light brown, Eyes = brown, hair = dark blonde, long, straight with bangs. If you have our Natalie, please email us at [email protected].
    Or if anyone has any suggestions on how we can recover our missing child, please email us.

    – Thanks and Merry Christmas!!

  • Kelly

    I just wanted to say that I did receive my doll a week before Christmas and it came 5 weeks from ordering on line so I think that is pretty good since the box did come from China. I got lucky I guess! Now I need to find some matching clothes!!

  • Jeannina

    Uggghhh!!!I am also so angry!! I ordered 2 dolls formy 2 daughters Dec 2 and they never came!! Some clothes came from China via the post office Dec 23. I spent almost alltheir Christmas “allowance” on these damn dolls!! Can anyone tell me how they are sent for theones that got them, are UPS or the post office, fed ex??? I guess I am still fantasizing they will come!Which credit card company refunds them???? Any news i’mat [email protected]

  • Jeff

    We ordered on 11/10 and received some accessories on 12/13 but no doll yet. I sent a detailed letter to my credit card company disputing the almost $300 in charges. You have 60 days from the invoice date to dispute the charges. I suggest you print the statement on mytwinn.com stating that they are out of business as back up. If you received accessories but no doll, you can dispute those charges also. You need to state that you want to retun the accessoires but have no way of contacting the company.

  • Ann

    Well, I’m with all of you! This is our 3rd My Twinn. I ordered one for my youngest Oct 3rd and finally got it 6 days before Christmas. Too bad the Santa presents of accessories and a MT baby didn’t come. Had to rewrap and reshop for two little girls. Thank GOD I ordered a MT baby from ebay and got it in 3 days. She said she worked for the company and said they were very screwed up. I called 3 times a week, waited 30-45 minutes ont he phone. When I saw their “heart felt” letter, I almost threw up! What scum bags. Blame pure stupidity on terrorists. Give me a break! I called my CC company and they tookt eh charges off-said they were getting quite a few calls. Other friends also got dolls right before Christmas but wrong clothes, etc..
    Then, I got a “Sale” catalog yesterday! I’d like to bop these morons on the head if I ever see them. Probably won’t see our doll or our outfits. Happy ebay shopping people!! We all got screwed. I’m glad too-they deserve it if they sent their work to China!! Too bad we all went down with them. Merry Christmas and Happy New Year
    Thank God my 8 year old understands the true meaning of Christmas!!

  • Sherri

    We had the same trouble with My Twinn. Ordered a doll on October 20, recieved part of the order the day before thanksgiving. No doll. Called everyday from dec 5 to Dec 19th when I got the lovely recording. We did recieve the doll on Dec 20– they had stated it had been shipped 11/13!!! Still waiting on clothing ordered on 11/20. I did find out that you have 60 days to dispute a charge on your credit card and you can file a complaint with the better business bureau in Denver, Colorado. I did and they emailed that they could still contact the company. The doll that I recieved was correct and beautiful too bad we wont be able to get anything else.

  • ontiberos

    I as well, ordered a My Twinn doll and recieved confirmation via email and phone that the order had been shipped on November 20, and will take up to 18 business days to deliver. I called the company a few weeks before Christmas, and was reassured that my order had been shipped and should be arriving shortly. At that time, I placed an order for matching clothing for the doll and my daughter. As of Christmas Eve, neither had arrived, but on Christmas morning, the postman delivered the clothing from China, but we have no doll to wear the pj’s. Sorry to all of you who had disappointed children on Christmas morning as well!!

  • Lori

    I ordered a my twinn doll on Nov 17th, and it was supposedly shipped Dec. 1. I,m still waiting.Did call and get it taken off my cc. Since Christmas I’ve received 2 of their sale catalogs.When I tried to call about my order in mid December, they weren’t taking calls for customer service, but I could still place an order, if I was interested.Great customer service!

  • Anonymous

    We, too have been screwed by My Twinn. We ordered our custom doll on October 2nd and were told that it would arrive in 3-4 weeks. We also ordered a collar and leash set for a My Twinn pet. Supposedly these items were shipped on December 9th. I truly doubt that we will ever see them. When we called My Twinn to complain, they assured us that the dolls would arrive by Christmas and they sent us a $15 My Twinn gift certificate as an apology. A gift certificate from a bankrupt company? That does us a lot of good! Also, it was really hard explaining to my younger daughter why her sister got a doll and she didn’t. How can these creeps sleep at night knowing that they broke thousands of little girls hearts on Christmas morning? This company knew that they were having financial troubles. If they had any morals at all, they would have shut down months ago- BEFORE the holidays. We have filed a complaint with visa. The My Twinn bank is igoring visa. Legally, visa has to give My Twinn 60 days to respond. If they don’t respond, visa will refund all of our money… Thank you, visa. At least someone out there is still interested in protecting the consumer…

  • Lisa

    Well, I now know that we are not alone. I have been searching the web all night for more information on My Twinn’s suspended operations and came upon these messages. We too ordered a My Twinn doll in mid November and have not received it. I am crushed. Our 6 year old daughter was supposed to receive it as a Christmas present. However, as time got closer and closer I began to worry and my daily trip to the front porch to see if a package arrived became a nightmare. Then, we decided to give it to her for her birthday on Dec. 28th thinking maybe it was just due to the holidays but of course it never came. Yes, we too have received bits and pieces of the clothes from China over the last two weeks which actually gave me hope. However, after reading all of the other sad messages that the rest of you posted; I am quite certain we will never see the doll. This is such a disappointment. My husband even made a beautiful wooden bed for the doll. I’m sad to say it will probably never be occupied by a 23 inch doll. They should be ashamed that they didn’t shut down months ago. We plan to try to get the charges from our credit card back too but I’m not feeling too positive about any outcome.

  • TRINA

    I ORDERED A DOLL IN NOVEMBER AND DID NOT RECIVE IT. THE DOLL WAS FOR MY 77 YEAR OLD MOTHER IN LAW YES IT WAS HER CHRISTMAS GIFT. I HAVE NOT RECEVIED HER DOLL OR THE CLOTHES. I PAID WITH A CHECK CAN SOMEBODY HELP ME. THE BOOK I ORDERED FROM WAS RECEIVED IN OCTOBER IT DID NOT SAY ANYTHING ABOUT CLOSEING THE COMPANY, JUST ORDER FAST FOR A CHRISTMAS DELIVER. SOMBODY HELP ME

  • Mary Beth

    My Mother In Law ordered a My Twinn Baby for my daughter in SEPTEMBER. It arrived at her house on Dec. 23rd. The problem is that it’s the WRONG DOLL. Wrong face, wrong hair, wrong eyes. In fact, the dolls eyes aren’t even properly placed–she’s cross-eyed!

    I had to laugh because the box for the babies says, “have you ever seen such a beautiful baby?”. When I opened the box, I yelped because I was shocked to see such an unattractive baby!

    We want to get the right baby, but that looks like it’s not going to happen.

    Suggestions, anyone?

    Mary Beth

  • Denise

    I ordered my 5 year old a doll on line on Dec. 1st and it was guarnateed to be rec.d. before Christmas. Well I kept checking on line days before and up to Dec. 24th and still no doll or accessories. I had to reshop! On Sat. Dec. 27th the stuff was rec.d. from CHINA and the wrong doll to boot! I went to their website and was soooooo angry to see that they have closed! How horrible to do this at the holidays! They knew well in advance that they were in trouble! And to blame it on 9/11! How disgusting! I have contacted my credit card and they told me to attempt to ship it back to Colorado with a return receipt requested. If I do not get my refund within 30 days after returning to then contact my credit card company and they will refund me. Thank goodness there are still good people out there!

  • Laura Smith

    I too, am a disappointed My Twinn 1st time customer. I ordered a My Twinn on Nov. 18th and was guaranteed a by Dec. 23rd delivery . I am still waiting . I wrote a letter to my daughter from Santa letting her know it was lost in the mail. Now after reading all of these posted letters, I am horrified that if I do get the doll, it will be the wrong one. Even more, that the doll will never come- the only gift my 7 year old wanted.

  • Jacki Walsh

    I ordered a doll for my daughter from mt Twinn on October 3rd and also still have not received it. It was the only thing my 4 yr old daughter had asked Santa for. It was shipped Nov. 4 and I had called everyday from December 1 and was told it would be here. Luckily we had other gifts under the tree and we left a note from Santa that the doll and clothes fell off the sleigh and the elves would make a new one and he would bring it. She runs to the tree every morning looking for it. Any suggestionsif this doll doesn’t come? she will be heart broken. I was sick to my stomach when they put that note on their website about closing down. Is there anyway to take action against them if the doll never comes?

  • A Mad Dad

    Seems to me if a company knowingly accepts orders with no intention of producing such product which sounds like fraud . . and . .if the same company uses the “MAIL” to send out cataloges for more orders of something they will never produce, that sounds like mail fraud. Gee, the Gov’ hates it when companies use the mail for fraud. Even a company that files for bankruptcy can’t hide from mail fraud charges! Kenn Thiess, CEO of My Twinn, won’t cry from bankruptcy but he will cry when led away in cuffs for mail fraud. Hey, everyone out there who didn’t get their Twinn Doll for their little girl, lets go get ’em! Does anyone know a district attorney in Colorado (preferably one who also has a little girl)that would like to look into this?

  • Sherri Block

    I ordered a doll for my 7yr old, which I too have not recieved, it was to be from santa. When it did not come I got her some thing else and wrote a letter from santa that they were having trouble making a dolly as beautiful as her. Now I feel really bad reading all this. I have a little girl wanting to cry every night when she has to go to bed knowing she still doesn’t have her dolly. (it was the ONLY thing she asked for) How can any company be so cold to do this to little girls expecially over the holidays. I hope some day they will feal the pain they have caused.
    If anyone hears anything Please e-mail me at [email protected]

  • Lisa

    I have also ordered a My Twinn Doll. My daughter had wanted one for years and I was finally financially able to buy her one. It was the only thing she had ask for at Christmas time and the company even suggested to me to have a back up present when it hadn’t came on December 15,2003.
    Its a ral shame that all these little girls hearts were broken. My credit card company is giving them until Decmeber 31, 2003 to come up with a doll or a refund.
    I did manage to come with a back up presnt for my daughter, a Lee Middleton doll. They are not matched to your child but you can match them up pretty good. They are gorgeous. my little girl was very happy.

  • A Tyson

    I ordered my dolls and received them at the first of the year. I did order clothes for them and my two girls for christmas. I paid the “Holiday Shipping” charges and they did not arrive for Christmas. I did receive them today though. It was a matching girl and doll set. I ordered a small in the shirt and I got an XXL. I am going to call my CCard company and see what they say. Then I am going to contact the Better Business Bureau. I encourage every one who placed orders to follow by complaining to the BBB. Best of Luck to all!!!

  • Dan Fleming

    Well it sounds like every one is in the same boat as me. I ordered two dolls October 15 received one email November 14 saying one doll was shipped then another email November 19 saying the other doll was shipped. Dec 3 received the doll shipped on the 19th. I called, like everyone else and on December 13th I was told by a manager, that if I did not receive a doll by December 19th I need to call back and they will credit my account. Of course when I called back they had ceased operations. What a crock of crap! Thanks god for credit card companies! I would like to know what everyone is doing about this. Does anyone know of a web site or something so this fucking dick of a CEO gets fucked up the ass!

  • Bonnie

    another CEO to the jail I say. Ours showed up today. 29 Dec 03. Postoffice said they sent them as cheapily as they possibly could without the doll hitchhiking. Little Cuddly still on the Banana Boat. I bought a replacement on ebay she showed up in two days on Christmas Eve, thrilled my daughter. New Doll is just not quite as fine as 2001 EBay girl. Oh well. Mastercard and Discover NO PROBLEMO crediting atall. Especially when I told them MyTwinn internet site with whiney letter. I want a huge discount from BAD company!

  • april dahl

    same thing here. we called for ‘santa’ and placed an order for a doll outfit and a child’s outfit. they were promised for christmas. christmas eve i called the company and find out they are closed down. today the 29th the outfits finally come. right doll outfit but wrong child outfit.. an extra large top when a extra small ordered. the pants totally wrong size too. they have a link for investors now on the site.. that is all that is available so i sent my response (!!??!!) there. good idea i am going to have the card company credit our account. we need to start speaking out against all the out sourcing of our companies. i use to love this company when everythng was done here.. a reputable company would have stopped taking orders in september!!

  • Anonymous

    Holy Cow! I had no idea so many other little girls were broken hearted on Christmas morning! We had to give our daughter and IOU from Santa. Every morning she runs down stairs and checks for the doll! I told my husband we can’t take the Christmas tree down until the doll arrives… but how long is it going to take? Kenn Thiess is the CEO living in Denver area. There has to be a way to contact him. If I find a way it will be posted on this site- even if it is his home phone number. Good Luck to the rest of you, please update us as to if and when your dolls arrive.

  • Anonymous

    CEO OF MY TWINN:

    Thiess, Kenn
    10286 Turquoise Ct
    Parker, CO 80134-9154
    (720) 851-8404

  • Lori Hartsell

    I too ordered a doll on 11/16 and still no doll. It was supposedly shipped on 12/9, but of course I haven’t seen it. I am going to try calling the credit card co. tomorrow to get my charges refunded. My child, like others, watches the mail lady drive by everyday and not stop with her gift. I didn’t realize that others were in the same situation as me. I also received a catalog this week. Did anyone get tracking numbers with their orders?

  • julie

    I also ordered the my twinn doll for my daughter in November and am still waiting. I guess I won’t hold my breath. I think that its too bad that they couldn’t have at least given some kind of tracking number when they notified people that the order had shipped, like so many companies do. It would have saved them for being blamed for orders not arriving. But it looks like they ARE TO BLAME! And what kind of company shuts down less than a week before Christmas and then blames it on September 11th?! Give me a break!! What nerve!! Sounds more like bad management to me.

  • Lori

    I am a customer also who is outraged…my order was placed as of December 11 2003…$185.90 and no indication even at that time that there was any problem with my order, and they certainly had no trouble accepting my money by credit card…extra money for express shipping and handling…and today Dec. 29th I recieved a new catalog for my twinn…telling me sale begins from Dec.26th and ends January 31, 2004…so, if they are really out of buisness why are they still sending new catalogs for orders..and I’m sure still accepting money from innocent people who don’t know what they are doing? Ofcourse I still haven’t recieved my doll either! and on teir new catalog they still give no indication that they aren’t even open for buisness…
    Lori Linzey
    804 West North Street
    Kokomo, Indiana
    46901

  • Barb

    Wow – am feeling very fortunate b/c my daughter’s twinn baby did finally come 2 days before Christmas (so much for express shipping only taking a 3-4 days). The baby’s wig was 1/2 off – have had to keep re-gluing with superglue since I don’t know what else to do. For all of you out there who’ve been screwed over and are still waiting, I’m including the address that was on the box that came from CHINA!!! Hopefully this will help you find your items. The box has several lables, and the packing slip did say exactly what was in the box (SURPRISE). It has a United States Postal Service Global Express Mail tag.

    The return address on the label was:

    My Twinn (China) Co. Ltd.
    No. 375 Xinjian ER Road, Jiading
    Shanghai 201808, P.R. Chinga

    Hopefully this will help. Also, if you have a doll and you or someone who loves you sews, there is a company that you can order patterns from – very cute clothes for lots of different dolls – supposed to be specifically for the different dolls. Since MT appears to be done (and I’m not sure that I want to give them any more money anyway), I ordered patterns for my girls’ dolls. The website is http://www.morrisseyagency.com/dolls

  • Caroline

    Count me in. I ordered our My Twinn on October 17th. I called customer service, which is an joke and then kept saying I would be getting it any day, that started in November. The clothes started arriving around Thanksgiving, the pj’s looked more like a large than a small, they gave me a return authorization but I guess that won’t be happening. The doll finally arrived December 22nd, not at all looking like my daughter. I actually felt sick to my stomach when I opened the box. This was her big gift, she is a twin and has been asking for this doll for years. The hair is much shorter than the virtual model, the face is different and the hair is darker. The back of the doll wasn’t even sewn properly. She also has a rub on the end of her nose and a few light marks on her face. I called my VISA, anxious to see what happens.

  • Michelle

    I also got slammed by the My Twinn company. The doll and clothes were ordered on 10/14. My card was charged on 10/16. It was charged again on 11/24 and then again on 12/16. OK..three charges?? NO doll or anything else from the company. Today a doll arrives…..NOT MY DOLL. I didn’t get the doll that I had ordered, or the clothes that were to come with it. Now, I am stuck with the darn thing and having to pay for the 10/16 order…my credit card comany will only dispute charges within a 60 day limit! I don’t feel I should have to pay for that doll that isn’t what I ordered!

  • Debra

    I too ordered my daughter a my twinn doll on November 7th 2003 ..medium brown skin, long hair no bangs … made numerous calls and sent numerous emails. I finally spoke to a customer service rep.. the day before the announcement that they ceased business. I was assured that the doll was in transit and I would have it before Christmas. Well needless to say Christmas has come and gone and no doll was rec’d.
    I agree with Dan a reputable co. would have stopped taking orders in Sept.

  • K Miller

    I too ordered a doll from My Twinn. Got the doll although not exactly what I ordered. Luckily it is close enough that my daughter doesn’t seem to mind. Also ordered other accessories that didn’t arrive or arrived and were the wrong sizes. I disputed the charges with my credit card company on Dec. 22 (I was already suspicious something was up by Dec. 15th and had called by credit card company to find out what I needed to do). Anyone still needing/wanting a doll my consider American Girl Today dolls. Not as poseable as My Twinn and are only 18 inches but they are still nice dolls.

  • Jen

    GUESS WHAT GUYS?? My Doll finally arrived on Dec. 27. (Sorry I haven’t posted this earlier!) See my story above. So, for those of you who have orders SHIPPED after Dec.1, you may not want to give up just yet! Good luck everybody!!!!

  • A Tyson

    I filed a complaint with the BBB today. Hope everyone does the same.

  • Lisa

    Hi all. Just one more angry mom with a dissapointed daughter to join this miserable club. We received an e-mail confirmation of shipment on the 24th of November, and still no doll. My mother in law did receive two matching outfits in early December that had been odrered at the end of November. We are still watching for that magical delivery day, but will keep checking back here for any updates you all have.

  • angry mom

    by the way, has anyone recieved my doll? Light Blond hair, no bangs, fair skin ?!

  • catheirne

    I ordered two dolls from My Twinn the first week of Novemeber. Doll #1 was shipped (according to my e-mail) Nov. 21 and Doll #2 was shipped Nov. 24. Doll #2 arrived on Dec. 19 and come Christmas I still had only one doll and I was so upset. I did give the one doll to my daughter because it was an important part of my gift to her, but the other daughter was crushed not to get one too. On Dec. 27, the second doll did arrive. The dolls were the ones I had ordered, and my daughters do adore them (they hadn’t wanted American Girl dolls because they didn’t think they looked like them). I’m so annoyed at the blatent dishonesty and terrible mismanagement of this company. I hope you all either get your money back or get your dolls. I would, in principle, return the dolls and demand my money back, but as I said, my daughters really do adore the dolls.

  • Connie

    I placed an order with My Twinn on Oct. 12 and have had the same miserable experience as all of you. This doll was my 4 1/2 yr. old grandaughter’s Christmas gift. I called My Twinn over a dozen times between Dec. 1st and my last telephone call was around 11:00 a.m. Dec. 19th (3-4 before they went out of business)looking for the doll I ordered. I sent emails, left a message on their President’s voicemail & never got any response back from My Twinn. I held on the phone line one night for 1 hr. and 20 minutes before someone finally answered my call and I still received no answers from My Twinn regarding my order except they were sure I’d get my doll. I finally received a doll in regular mail on Dec. 22nd (that was supposedly shipped on 11/17) and it is not the doll I ordered! I have someone else’s doll at my house and have no idea where the doll is that I ordered or if it was ever made at all. I ordered a doll with straight, medium length blonde hair with bangs, light blue eyes and fair skin. I even sent pictures & paid $20 extra for the doll’s hair to be styled like my grandaughter’s. The doll I received is a brownish/black complexed doll, with long curly black hair and brown eyes dressed in black pants and a red sweater with black & white tennis shoes. It’a beautiful doll, but not mine. I wish I knew whose doll I have so I could Fed X it the little girl who I am sure wanted it for Christmas. I’m sure someone else could possibly have my doll order too.

    I filed a complaint with the BBB in Denver, Colorado, after finding out the week of 12/15 on their website that My Twinn had an unsatisfactory rating. Since My Twinn went out of business, my complaint is not solvable.

    I also disputed all the charges for the doll I ordered, clothes, assessories, etc. on my credit card as many of you did. I got another statement this past Sat. from my credit card company and there was another $2.12 charge from My Twinn! I have absolutely no idea what that was for, so I disputed it also. Also, 2 days after Christmas, I received a sale catalog from My Twinn!

    I do believe the doll I received belongs to one of you and one of you might have the doll I ordered. My order number was W0630001. The doll I received is order number P0891171. The stupid company put my order number on the outside of the doll box I received and the other order number on the inside of the box to the left of the doll’s head. I guess the employees at My Twinn cannot read. Maybe this same inexcusable mistake happened to some of you too.

  • lori

    I tried to paste the links into the message but it didn’t work. My husband found two very interesting articles after we got screwed by these people. I was heartbroken, like the rest of you. It is a shame we couldn’t file a class action lawsuit since they are going bankrupt. If people could do it over video charges, then I would think this would be as strong. Anyway, email me, and I will be happy to send anyone the links to the articles from the colorodo newspapers…they were both from denverpost.com

  • Doc H

    Our story is the same. We ordered in early Nov. We got a confirmation of shipping with a number for tracking. We could never track it from their web site. I’m thinking of buying a Kenn doll and using a little vodoo. Whats with TwiNN and KeNN? I wonder if that #%$&* had a nice Christmas!?

  • Randy

    We ordered a T11 with dark blonde hair and brown eyes around the first of November for our granddaughter. Same story — wife spent time on the phone with MyMoronn and got the same song-n-dance.

    We have disputed the charge with AMEX — they’re good by the way. No doll. No clothes (red sweater with black stripe).

    If a different doll shows up at the house, I’ll post it here.

  • Jen

    For all of you who have the wrong doll, be sure to check ebay. Some dolls that were “wrong” are showing up there! Maybe you could work out a deal with the seller, or sell the the “wrong” one you have?! Just a thought!

  • Kate Powers

    We are in the same boat….not the slow boat these dolls are on though. We ordered our doll in October and was told it was shipped on Nov. 19 and still no doll.

    I read an article in the Denver newspaper interviewing the My Twinn CEO about their recent “misfortune” (cry me a river)…and he wonders why his company collapsed. He stated that these dolls were shipped from China and are taking anywhere from 45 or more days to arrive.

    I could have adopted a child from China and received them quicker than this and since some of the clothes did arrive, I might just have to adopt to at least have someone/thing to wear them.

    But I’m not Bitter!!!!

  • Debbie

    Same song and dance!! I too ordered a doll back on November 11, 2003 and paid extra for a special painted face and hair, even got my picture that I mailed for it in the mail on December 7, 2003, called to verify everything was okay. Shirley from my Twinn assured me everything would be here the week of Christmas. Well, December 30, 2003 and still no doll. My my daughter’s doll should have dark brown eyes, Two-Tone Golden brown hair and fair skin tone, black pants and red sweater. please e-mail me if you think you might have the wrong doll. I am still waiting on the ups man to drop off the box. How do we know if the doll will never come. The company should be required to give us more info. I’ll give it one more week then I’m contacting my lawyer. Ha Ha

  • lisa

    Not a bad idea Debbie (the lawyer). The BBB in Denver says MyTwinn has NOT YET filed bankruptcy. Anyone out there know how we start a class action suit? Maybe we should contat the Attorney General in CO.

  • Donna McClain

    I am in the same slow boat as the rest of you. I’m still “hoping” my daughter’s doll will come. Fortunately she no longer believes in Santa anyway and understood when we explained on Christmas Eve that her doll had not come in although her sister’s doll had come. That is the puzzling thing. Both were ordered the same evening, and one still hasn’t arrived. If I don’t get it soon, I’ll just have my CC take care of the charges. And of course, a class action suit would be nice if they don’t get their act together soon. With three daughters, I can imagine how traumatized some of the girls must be. I’m glad my daughter wasn’t younger- she would have been unconsolable a couple of years ago. This year she just said- “I’d rather have an American Girl doll anyway.” Which is what the two younger girls, ages 7 and 9, had been getting for the last few years and why I had not already ordered them a MT doll. (Their 13-year-old sister had gotten one in 1997 and it was gorgeous.)
    MT has updated their website as of yesterday. Has anyone out there offered to buy it from them??? I think they’ve ruined the reputation too much.

  • A Tyson

    All my past purchases from My Twinn came Fed Ex. The order, that I received late, came by regular mail from China.

  • Jenny

    I ordered 2 dolls on Oct 3, paid the extra and sent pictures in to have the painting done,,,and paid the 15 to have them pick out the head. The first doll came by thanksgiving and we were very pleased,,,called mytwinn about the second, the woman said she’s send an inquiry and was so reassuring we ordered more acessories to go along with the dolls. I also ordered the matching on the fringe outfit for my daughter,,,all she has is the sweater. They supposedly shipped everything over a month and a half ago. They also charged me more than what the web receipt says.
    We got the second doll dec 24, and it’s the right order number but it doesn’t look like my daughter,,it looks like a boy, with very short hair, and the skin tone is darker than I ordered,,,but she’s 2 and doesn’t care,,,i just have almost $200 dollars of accessories that are supossed to be out in the mail somewhere.

    If I get them I’ll let you know,,,my daughter askes everyday if they are at Grammas yet.

  • anniec

    My children all pitched in their birthday money in order to purchase a My Twinn Doll for a little girl who had just been placed in foster care, along with the matching pajamas. The order is No MO355796. If anyone receives it, please post so that we could arrange to get it. Needless to say, my kids are very dissapointed that their idea to give some comfort to another child her first Christmas without her mom ended this way.

  • Anna

    Well, I have had problems with my twinn in the past also. This isn’t new. My girlfriend and I ordered our little girls my twinn dolls last year for Christmas, but they were so spendy. We couldn’t afford the actual my twinn doll so we scanned the 53 pages they had of my twinn friend dolls and found 3 dolls that looked strikingly like our girls. We ordered and my girlfriend received her dolls by Fedex. When I called inquiring about my doll, my order had been canceled because someone ordered the doll out from under me and noone bothered to let me know. I was so upset. Luckily I found another my twinn friend off their site that looked even more like my daughter so I did receive it before Christmas. When I phoned them about it, they also said I should have a back up plan. Then this year I placed an accessory order on the 11th of December. Paid 15.00 express shipping, which they charged my card twice for, plus the regular 13.49 shipping charge, so I paid 43.49 in shipping (by the way they said they would fix the additional shipping charge, but never did) They did give me a tracking number but I had to ask them for it as it was never posted on the site. I phoned and phoned about it because I also was nervous about it arriving by Christmas. I ordered a cuddly doll, some shoes and 3 matching dresses. They left the warehouse on the 15th, left China on the 16th and didn’t come to my house until the 29th. I at least got everything correct that I ordered. The sad thing is that I love my twinn dolls and so does my daughter, so if a company came in and rescued them, I would still purchase their products. I have read all of your complaints, and I have also ordered and made several outfits from the morrissey doll company. They have tons and tons of patterns that are so cute and very reasonable. So all is not lost!!!!! Thanks!!

  • A Tyson

    My Twinn web site has just recently been updated, today. Check it out. I think they are now trying to cover their booty!

  • Lisa

    I can’t believe that so many people are having problems, too! I have never had such a bad internet buying experience. I ordered 2 dolls on October 20th. My order status kept showing up as 3 dolls! I called numerous time to make sure that only two were ordered. I was assured MANY times that there were only two. I was notified 11/10 that 3 dolls were shipped. I was furious! I called and they apologized and gave me an RA # and said to send it back via Fedex and they would then credit my charge card for the 3rd. ($204.95)!!! Luckily, we received all three dolls 2 days before Christmas. Thank goodness (but that is after calling about a dozen times and being on hold for at least 30 minutes each time!). That is all my 4 year old wanted. I immediately shipped the 3rd back, as they instructed. Fedex said they refused delivery. Now I owe Fedex for a roundtrip delivery & still have a doll that I never wanted in the first place!!! My credit card company said that they can try to get it back, but certainly did not offer to reverse my $204.95 charge. How did you get yours to do that?

  • Connie

    I checked out the new message on the MT website – what a joke. It still says nothing of any substance. I would be beyond furious if I tried to return a doll and was billed again for shipping!

    The doll I finally received on 12/22 that was supposedly shipped on 11/17, it is NOT the doll I ordered! I have disputed all the charges on my CC. I wonder if these idiots at MT will contact those of us on this website and solve our numerous complaints – I don’t see that happening. I have no intentions of paying for a doll that is NOT what I ordered but would love to send it to the little girl who it belongs to. As horrible as this experience has been, I would never do business with MT again if they find a buyer. All of us on this message board could fill a class action law suit against MT since they have not filed bankruptcy yet. None of us should have to pay one dime to MT. The frustrations they have caused all of us & the thousands of children’s Christmas they ruined by not being honest with their customers is inexcusable. I don’t know how their CEO, Kenn Theiss, sleeps at night. I even called and asked to speak to him on Dec. 17th and was told he was no longer with the company! What is the truth at MT? We’ve all been ripped off!

  • Lisa

    Well, I can’t believe it! Our daughter’s doll finally came today(12/31). (See original posting on 12/29 3:47am) I feel very fortunate because it is exactly the doll we ordered and all of the accessories are included with the correct sizes as well. I do have to say the doll is beautiful and well put together. We paid extra to have the hair cut and it was well done. I really do hope that somehow they can get all of this cleared up and fix everybody else’s order because the concept of getting a doll that looks like your child is precious. It really does look like our daughter. It would be nice if they could get the company going again if somebody can actually clean up this big mess with customers. However, I can say this knowing that we did get our doll and the order was right. I wish all of you the best of luck in getting your doll and getting the orders that were wrong cleared up.

  • Pamala Hale

    I ordered baby Jordan from the nursery collection on December 5th. I called on December 20th, and was told that the doll shipped on December 9th and that I would receive it by the 23rd……….still no doll…..This was also the only thing my daughter wanted for Christmas. Mastercard is giving me a conditional credit and is investigating. I am still hoping to receive the doll.

  • Susan Wright

    There are so many people in the same boat as me that I can’t believie it! For two years my daughter has wanted a my Twinn baby that looks like her. Order # w0646074. This year we took the plunge and ordered it on Nov 1. I called several times and was told it would be here by x-mas. I made a crib, comforter, pillow clothes etc. This after all was her big gift. Well, she had an empty bed and nothing to fill the clothes on christmas morning….. It was mailed Dec. 8. If anyone recieves a my twinn baby face shape b6, hair dark brown and straight with whispies and brown eyes please let me know!!!!! I will take anything close 🙂 . Thanks so much!

    Susan Wright
    770-443-1397

  • lisa

    Hi all.

    Still no doll here…..Can those of you with “wrong” dolls llet us others know what they look like by posting here? MAybe we can all help each other find our missing babies!

    My order # was W06423850102

  • susan

    After reading every comment on this site I am disgusted. Nothing to say that hasn’t been said. Spent over $300 but most importantly ruined my 7 year old’s christmas. (an IOU was all that she got from santa). We still wait for the doll every day. Am pesimistic about ever receiving our orders now. Will contact my credit card tomorrow. Her doll is light blonde, no bangs, shoulder length, medium skin, dark blue eyes, with a beauty mark next to her mouth. good luck to all you heart sick parents

  • Jenn

    Dear Fellow Disappointed Doll Buyers,
    I ordered two dolls for each of my two daughters. One was ordered Oct 9, the other Oct 12. I should have had a clue when I called a couple of weeks later to check on one doll that never appeared to be ordered when I entered in my item number. The folks at my twinn had incorrectly entered the current year as the expiration date on my debit card and the charge was denied. Of course, no one ever informed me of this and after finding this mistake THEY made the doll was reordered. That doll was supposedly shipped on November 17th. I still have yet to see her, and after reading your other responses, I have significant doubts as to if I ever will.

    The other doll I ordered NEVER LEFT THE WORKSHOP. I spoke to person after person at my My Twinn who assured me that I would have both of my dolls by Christmas. One customer service supervison named Michelle told me that if I did not receive both of my dolls by December 19th that I should call her back cursing and screaming and that she would personally go into the old Denver workshop and make both of my dolls and overnight them to me. Ummm, Michelle, I have yet to see these dolls, but it is a little difficult to call and complain when everyone at My Twinn seems to be too cowardly to answer the calls of the buyers that they contracted a service with.

    I received a credit on my debit card for one doll that never left the warehouse, however I did receive clothes and shoes for this doll, which I now will obviously have no use for. I would love to send these back. The other doll for my oldest daughter is supposedly still on the way. My 40 days have come and gone, and still no doll. I am tempted to fly to Denver and have a one on one conversation with the CEO of My Twinn. I was told by an operater that the president was Gretchen Everhart. Do the workers not even know who the CEO is?? Honesty would have been the best policy in October when the problem was realized. My Twinn is a company who breaks the hearts of children, not grants their wishes. They lied to me again and again, as they have to all of you.

    Does it seem interesting to any of you that after the workshop was moved to China, that the price of the dolls went down? Can you all say “cheap labor” and “sweat shop” with me? Problems from Sept 11? Bull*&!$… They tried to make a bigger profit by hiring foreign workers and overextended their assests (and asses) in a foreign market where they didn’t do their research. They had no idea about the shipping changes, and they try to blame the postal company? I ordered other items online from overseas, and received each of these within 2 weeks, yet the My Twinn shipment takes 3 months? My Twinn epitomizes incompetency.

    I don’t know exactly how refusing charges works on a debit card, but I am going to find out tomorrow. Good luck to all of you, and I do beleive that there is a class action lawsuit in all of this that must be filed against a company who lies to the parents and steals the dreams of the innocent children in our lives. If I get a doll that isn’t mine, I will post her on this site, and Fed X it to whomever it belongs to.

    This makes me sick.

    My Twinn deseves to be raked over the coals.

  • Valerie

    We are in the same situation as so many of you. I ordered our doll October 17th, sent pictures in for hair styling. Even sent them express to make October 20th deadline ( as instructed by customer service). It was to be present for my daughter’s 4th birthday on Dec. 17th. I too was in close contact and was given November 24th as shipping date. I received e-mail comfirmation of the same. I did receive matching dress set that had been back-ordered and was shipped on 11/28. I called irrate on Dec. 16th, was told item had been shipped and should arrive by Christmas, but I could call back on Dec. 22nd and they would track it for me. Being impatient, I called Dec. 19th only to receive the message that operations have ceased. I have filed a credit card dispute. We still haven’t received our doll. Luckily we had other gifts for my daughter, and were fortunate enough to even get her an American Girl doll on short notice. This is still a big disappointment. I am including my order number just in case someone has received it, please e-mail me, so we can work something out. Order # P0889701. Thanks.

  • Kristal

    I am very happy to hear that some of you have received your orders. I still have not. In the past I ordered two dolls for my nieces, and of course my own daughter was now wanting one too, for her birthday, the end of Nov. I figured I would order one for my 3 1/2 year old son now too, figuring if I waited he may have no interest later. I ordered two dolls on October 20th via the web-site. I had them shipped to Michigan, as I live in Ontario and in the past when the dolls were made in Denver they shipped quicker to the states. I called My twinn prior to the order to verify that the dolls, at least my daughters, would arrive by the 25th of Nov. I was assured that both dolls and one matching girls outfit would. (They had no boy outfits at all, so I had to order the doll naked in hopes of finding matching outfits on my own.)
    They guaranteed DELIVERY in 16 business days from ORDER. Then I get the confirmation they had been shipped on Nov.13th, when I actually should have received the doll. I called and the girl LAUGHED and said there was no way I was going to get my dolls until the middle of December…IF I WAS LUCKY! And informed me that they were now being made in China. I requested a trace be put on them,,,there was none available on their site as they had claimed on the shipping confirmation letter. She told me then that they would not put a trace on it until after the 16 business days from the SHIPDATE. I was told to call back then. I did. I was told a trace would be put on the dolls and I would be notified within 48 hours by email. Of course no one contacted me, email or otherwise. I TRIED calling back the following week, my daughters birthday had already passed, of course. I waited on hold a total of almost 6 hours in three days time. Finally, someone answered and told me that they had no information for me. She told me that “No matter what, you will have your dolls before Christmas.” She told me to call back on the 22nd of December if I had not received the dolls and they would ship me two new dolls 24 hour express post guaranteeing me delivery for the 24th. I called back on the 22nd. And you know the rest. Still no dolls, two VERY unhappy children, and $400. Canadian to be possibly never recovered. I did call my Master Card and they are investigating. I had to fax them all the documents I had..they told me they would know something within 14 days. I don’t know what 14 days or 16 days means anymore. I feel totally misled and taken advantage of. Yes…the dolls have in the past been beautiful, when done properly with care and love. From what I have read, and my own experience this time, there is no love involved in this process. I will whole heartedly particpate in any possible lawsuit against this company.
    I find it odd that some people who ordered long after I did have received their orders. It leads me to wonder if they just sent out those dolls they had “in stock” already made, and the ones they didn’t have are just never going to come.
    If I get a doll, and it is not mine, I will post it. If anyone gets mine, please post it as well. My daughter wants her “Savannah doll” desperately.

    Doll #1 FaceT9, skin fair, hair shoulder straight no bangs two-tone golden brown. eyes dark blue ON the fringe out fit, matching girls size large.

    Doll #2 Face T6, skin fair, hair long straight no bangs light blond, eyes light blue. Naked.

    It might be better to send descriptions rather than order numbers. It seems some have been wrong.

    Thank you so much.
    Kristal

  • Susan

    Hi ladies,
    for those of you who have receeived your dolls there are some options for. I do have some MY Twinn items new and in original package from My Twinn. I have been listing auctions on Ebay. There are also a few others listing on Ebay, new in package My Twinn items. There are also a few seamstresses making matching outfits for child and 23″ doll. I am one of them, but I am trying to work directly with moms to come up with the style that they are looking for. I have not been able to find any patterns for this doll, so my designs are original. Please contact me if you have any questions. Hopefully the company will be bought and things straightened out. Oh and one other thing, I think that this may be another lawsuit, it is dated December 16th 2003 for flammable pajamas, purple satin and rosebud. There is an address for My Twinn listed in the suit: 5655 South Yosemite Street, Suite 212, Greenwood Village, CO 80111.
    Here is the site where I found it http://es.bna.com/federal1/20031223/cpsc68p74220frnot20031223.html
    Susan

  • Caroline

    Hi. Just an update. I found a lady in Westminster MD who makes personalized dolls and will replace the wig on Casey’s My Twinn for under $20! I am so excited. I swear I think I like this doll more than she does 🙂 My husband says it’s really my doll. It’s about an hour ride from our house to the lady’s shop, so we’re going to take a ride down tomorrow morning to look at the different style wigs. She told me that she has received lots of calls from My Twinn owners and this is just in Maryland.

  • jmj2

    Same story.
    Ordered 11/04.
    They said that the doll shipped 11/24 with part of the outfits that we ordered.
    We got the backordered part of the outfits mid December that shipped later.
    No doll yet and we contested the charge on our credit card last week.
    The doll was a T9 face, strawberry blond long with bangs hair, very fair skin w/ freckles.
    I am also thinking that they just shipped what they had in stock and didn’t bother to make to order.
    It was for my daughter’s birthday 12/27. Everyone had presents for her except Mom and Dad. Wonderful.
    We had kept hoping that the doll would arrive. Now I think that they have just put that ‘Be patient’ garbage on their website so that people will not contest the charges on their credit cards.

    Jeanne

  • A Tyson

    I ordered matching shirts, POETRY IN MOTION.

    I ordered a SMALL and got an XXL.

    If any one needs an XXL or has a small and wants to trade please e-mail me.

  • Kate Tooke

    I am also a victim of the My Twinn scam. I ordered a doll in October and was told it would take 4 weeks. I waited 6 weeks and when the doll didn’t arrive, I spent the usual 30 minutes waiting to be told it was on it’s way. They even had the gall to tell me they sent it express mail which meant I could expect it before the early Christmas party I was planning. Of course, I was ever so grateful and they humbly accepted my copious thanks. That was the first of December and still no doll. The money was taken from my account in October so my reward for being patient was that I missed the opportunity to reverse the charges on my credit card. The Better Business Bureau of Denver tells me that they are not a law enforcement agency and the most they can do is to write the company a letter telling them of a complaint. Wow,that’s scary, I’m sure they are shaking in their boots! The function of the BBB is conversation for another email…

  • Elaine

    I am so glad to find these postings and know I am not the only trusting soul still out there. My husband asked me at what point did I realize that the company was feeding me a line of crap. Probably when I listened to the recording a week before Christmas. I had questioned should I buy another gift for my nine year old adnd was told that if I felt she needed more presents, to go ahead. I still cannot understand why the company just couldn’t be honest knowing that many, many children had there heart set on getiing a My Twinn doll. Sometimes I wonder if the true Christmas meaning still exists. Why couldn’t everyone just be honest and say, Hey we don’t know if your doll is coming or not. Then idiots like me would have found another gift. I am lucky that I did not have to fight to get my money back and I am sorry for all you people who are still trying.

  • lisa

    Hi all.

    Just to let you know, my doll was charged to a debit card from my credit union. There was no problem getting the $$ back.

    Still looking for our “baby” to arrive. If she happens to visit your house by mistake, she has:

    Blond hair, no bangs, shoulder length

    4 Freckles

    Light brown eyes

    Fair skin.

    Thanks!

  • Ann Marie

    Wow. I thought I was in this mess alone and now can see that I am not. I ordered two dolls and accessories. I was trying to contact them and discovered that they’ve closed their doors. I am contacting my credit card company tomorrow.

    The excuse of September 11th, while certainly impacting our world in many ways, seems a bit of a stretch. UPS has won a huge settlement against them…that seems to be the real issue here in this company’s demise-they collect for shipping from the customer…did they forget to turn around and pay UPS for their services? Something seems rotten in Denver. The timing for the meltdown couldn’t have been worse….6 days before Christmas.

    I hope most parents figured out some way to ‘make’ up for the situation and didn’t buy the ‘it will get there’ story for too long.

  • susan

    Unbelievable, but true, one of my orders that “shipped out” 11/30 arrived today 1/02. I’m shocked, however hopeful that the doll will still come. (It was ordered 9 days later). Call me a fool. Let’s all cross our fingers that most of these orders (the ones they didn’t just screw up) truly are in the mail!
    Hopeful in Arizona

  • Susan Wright

    Congratulations!!! I can only hope my daughters will come too! They said they mailed it in two parts one on Dec. 5 and the other Dec. 8. I’ll keep my fingers crossed….. but definatly won’t tell my daughter who now thinks santa’s a fake…..
    Hopeful in Georgia!

  • Denise

    Hi again!
    Well I did what my bank (because I charged it to my debit card)told me to do…and attempted to ship my doll and accessories back on Tues. 12/30. Today I checked the USPS website and the Denver, CO “MyMorron” refused the package and it is being returned. Well I tried! Now I am supposed to contact my bank and file a formal complaint. We’ll see…I hope! I’ll let you know.

    BTW, I did see there latest 12/30/03 posting, what a joke! Why didn’t they just tell all of us and not accept any new orders as soon as they knew they were going under? I ordered mine Dec. 1st…they knew then!!!!!! And to boot my package arrived on 12/27 (was originally guaranteed by Dec. 23rd) they had the nerve to enclose 3 catalogs and a “return” form…of which they are ignoring!

  • Anne Marie

    Same story here. Luckily, I had ordered three of the ready-made baby dolls, not a big MY TWINN doll, so they weren’t the biggest part of my girls’ Christmasses–but my girls had wanted them for several years and I had not gotten them because they were $35. When they went down to $19.95, I went ahead and got them.

    My daughters were actually giving them to each other for Christmas. We had to shop again on Christmas Eve. What a pain.

    Luckily, my credit card company immediately credited my account. I hope that your cc companies come through. It’s such a mess.

    I have had excellent service and high-quality product from this company in past years. It’s sad to see it come to this.

    Annne Marie

  • Kim Farinella

    I am so upset as the more I read these posts, the more I know that if my daughter’s doll ever arrives, it probably won’t be right anyway. We ordered ours on 10/28 for her 5th birthday which just came and went on New Years Day. I won’t go into the same old story of calling and not getting anywhere and all the false promises. The doll was supposed to have been shipped on November 17th but we haven’t seen it yet. I actually paid for the doll with my Paypal Debit card which is a Visa. I am going to contact them now and see if I have any recourse. By the way, I will be glad to post here if the doll ever comes and is not the doll we ordered. I know of a Yahoo Group for My Twinn customers. If you go to http://groups.yahoo.com/group/myeviltwinn/ and click join this group, it might be an easy way for all of us to keep in contact about possibly filing a class action suit or at least doing some trades.

    The doll we ordered was a t1 face with golden brown hair medium length with no bangs and light blue eyes. She was wearing the purple heart pajamas and I also ordered the heart pajamas for my daughter which were an XS. The order number is W06368090002

    Please contact me if you have this dollie!Even though we are very upset, it helps to have a place to come to and vent. Thanks.

    Kim

  • Judy

    All my 8 year old daughter wanted for Christmas was a my twinn doll. I ordered the doll on October 23 and after realizing I ordered the wrong haircolor, I reordered it on November 11. Apparently both dolls were shipped (yeah right). My sister-in-law purchased, on December 4, a fifty dollar gift certificate so my daughter can buy some clothes for her and her doll. Well, as of this day, January 4, I am holding a piece of paper with the words My Twinn — $50.00 (?!!?) Mr. Theiss can wipe his you know what with this piece of paper! And as for blaming it on September 11 — well, my husband is a NYC Detective who worked ground zero for many many months — need I say anymore about the lame excuse. If the company really felt anything about America — they would have kept the jobs here and made it work. Not a half ass move to China and then close operations after taking our holiday orders (or should I just say money). All ended well though, we are the proud owners of Samantha from the American Girl Collection.

  • Kim

    HI I also ordered a My twinn doll and accessories on November 3rd. I got an email saying that it was shipped out on November 18th. NO DOLL and NO Accessories has yet to arrive!! I am SO MAD!!! I called my CC company on Dec. 19th and she said this is my second call and you are my second customer regarding My Twinn. Yah I wrote to My twinn and said they should be ashamed on blaming this on Sept. 11TH!!!! I would be interested in a class action lawsuit too.

  • Angie

    Happy but nervous there are so many of us out there! Two doll orders placed Nov. 16 via internet. Placed order for clothes 2 weeks later and paid express shipping charges because I was concerned the dolls would come before the clothes. The express shipping was guaranteed to come in 3 – 4 business days. It took almost two weeks but the clothes did come. However, no dolls yet. I also was verbally reasurred many times over the phone that my order would arrive in time for Christmas. I’m completely disgusted and feel like a whipped puppy. Especially after reading all the previous comments on this site. I have not yet contacted my credit card company (my card was charged the day of the orders). Those of you that have successfully received credits to your credit cards, how did you go about it? I would be interested in further updates on this entire situation if anyone is creating some type of follow-up. Good luck to all!

  • Ben

    Before I was married, I traveled thousands of miles each year on business and I would see the MyTwinn advertisements in airports across the country.

    After I was married, God blessed us with two beautiful daughters. I knew one day that I would order a My Twinn doll for each of them. So 2003 was the year as my (almost) 5 year old and (almost) 3 year old daughters were going to find a really nice surprise from Santa on Christmas morning. I ordered two dolls on November 12th for my daughters. I used the mytwinn website to place the order after I had picked out the proper shapes, colors, etc in the my twin catalog that they had mailed to us.

    I told my mother in law about the dolls and we both agreed that it would be a great idea to order a My Twinn for my wife using a photo of her at 5 years of age. Of course I knew that doll might be lonely, so I had this crazy idea to order a boy doll made that looked like me at 5 years old to keep her company. I placed the order for these dolls on November 17th on the mytwinn website.

    All of these dolls were supposed to be delivered within 4 weeks according to the website and the catalog. (and also FTC regulations)

    There was no mention anywhere that these dolls were made in China nor any mention anywhere that these dolls were going to be shipped from China. I’m not sure I would have ordered if I had known this.

    I was charged for the dolls the day that I ordered the dolls. Sometime around the end of November another small My Twinn charge showed up on my credit card. It was for a small amount like $6 or so. I ignored it

    December 4th another unexplained mytwinn charge showed up on my statement. On December 5th I called the 800 number and the customer service lady said that I was being charged because the dolls and accessories were being shipped separately. I explained that mytwinn had already charged the full amount when I ordered the dolls. She agreed to credit my account for about $34 in misc charges. I was told at that point that 1 of my dolls had shipped on November 24th and 3 of the dolls had shipped on November 25th.

    I told her that I should have received them by now because the maximum number of days it takes to receive a package in this country is 8 days. She said these dolls are taking 16 days because they are being shipped from China. That was the first time I was told the dolls were made and shipped from China.

    So I didn’t get the dolls the following week and the 16 days passed. I called back and was told I would have them before Christmas.

    I had a really neat plan for Christmas. I was going to have the girls go to bed in the my twinn night clothes on the 24th and wake up on the 25th and see those dolls dressed in the same clothes.

    Of course the dolls didn’t come for Christmas. In fact they didn’t arrive in 2003. And as of January 4th, 2004 they have not arrived this year either.

    I filed the complaints with the Denver BBB, Channel 7 Denver, and the Credit Card Company.

    At this point I don’t see that there is anything else than can be done.

    I am in the Merger and Acquisition Business and I will tell you there is no way in hell that this company will get any funding, or investors, with the stunt they have pulled. There was a way to save this company through an orderly Chapter 11 process. That is exactly what Chapter 11 is for. Of course MyTwinn looks like a comedy of screw ups. I sure wish MyTwinn would have called me this past summer when there was time to save the business and gather an infusion of capital.

    I am very happy that this was going to be a surprise gift for my daughters. They didn’t know anything about it. It was also a surprise gift for my wife. I’m the only one that is really disappointed over this whole thing.

    Ben

  • Anonymous

    I have been following these stories since the 26th, and I know how you all feel. Ours has a fairly happy ending, I say fairly, because we did get our doll on the 29th, but the quality is less than expected. It took more than 2 months, from the order date, which was Oct. 20. Ordering this doll was the big purchase(and an amount we normally don’t spend) for our almost 8 yr. old. She’s wanted one for years, and really dropped hints when the new “sale” catalog came. I know she suspected getting it, because she saw us looking at the web site. She also saw the video box, which led to my 1st major complaint with My Twinn before they even shut down, that is their misrepresentation of the dolls manufacturing. We were led to believe by the video that these dolls are made in Denver, by American doll artists. When 2 different accessories came in early Dec. from China via “China Post”, I called to question where my doll was coming from. I got the “we moved our manufacturing to China” story. I was told that my video must be old. I ordered this video in Sept., because I wanted to be certain spending this much $$ on a doll would be worth it. Since the video came through the mail, is that mail fraud?
    Our doll shipped on Nov. 17th, and when I called on Dec. 17th, I was told that it was on a slow boat from China. When I checked the website on the 21st and found out the story, my husband decided to buy our daughter a back-up gift. We really didn’t think we would get our doll. She is pretty and correct, except the hair is horrible quality. The $19.99 “American Girl” knock-off that we got at TRU has nicer hair. Oh well, we’ll just french-braid it back, and be thankful that we have “Olivia”. Pam.

  • mamajen

    I have been scouring the internet looking for others like myself – glad to finally find you!
    We actually recieved our 2 dolls – 1st one was perfect – just as ordered. The 2nd is so messed up- wig has a chunk of plastic sticking out at the forehead with thread hanging down, mole is painted in the wrong place, eye is scratched and the coloring of the skin and hair is much different than the catalouge and website – and when I called MT they said “no problem, send it back afer Jan 5th when the hospital would be opened.”
    Now what do I do – I disputed the charges but my cc company is making me jump through hoops. I have to get a letter from a 3rd party similar company stating in detail that the doll is defective. Where is a company like that? Anyone have any Ideas??? Email me!
    If there is a Class Action suit – count me in!

  • Jacki Walsh

    Hi this is my second post(first 12/29). I still havn’t got my daughters doll. She will not let me take down the Christmas tree until it comes so santa has somewhere to leave it. My doll shipped November 4. Is there anyone else out there that had a doll ship that early that is not here yet? If anybody has received her in error you can email me at [email protected] or call me at 305-852-4238.
    Order# is W0626683
    Doll has a T4 face.
    Long Blonde hair No bangs
    Hazel eyes
    freckles over nose and cheeks.
    She would be wearing the purple heart PJs and there would be a size small matching PJs for my daughter.
    I also have another order of clothes. #W0648183 maching pink camo oufits girls size small along with saddle shoes,sneakers & socks for the doll. Those shipped Dec. 1.

    I am so sick to my stomach about this. This is all my 4 yr old wanted for Christmas. She thinks it fell off the sleigh and Santa is making a special one. If anyone has any suggestions, please let me know.

    Thanks and Happy New year

  • mamajen

    I wanted to warn anyone with the “on the fringe” outfit – Don’t put in dryer like the label says – My daughters pants shrunk the 1st time I washed and now she can’t wear them!!!

  • JennyB

    We got our doll,,,it doesn’t look a thing like my daughter, but we haven’t gotten the accessories we purchassed in November,,,it’s been over forty days since they say it shipped,,,and it’s been even longer for a pair of size small girl’s pants that were to match the on the fringe outfit the other doll came in.

    Was anyone else given the “we just moved our workshop in November” excuse,,,the only reason I knew the dolls were made in China (before the first one arrived) was reading it on an ebay listing. I would have never ordered it if I knew it was coming from China,,,even the online “tour” showed denver up until they closed shop.

    My credit union had me file a fraud complaint and they are looking into it. I’m really hoping for the pants though,,because my five year old has the sweater and askes about it constantly.

  • JennyB

    We got our doll,,,it doesn’t look a thing like my daughter, but we haven’t gotten the accessories we purchassed in November,,,it’s been over forty days since they say it shipped,,,and it’s been even longer for a pair of size small girl’s pants that were to match the on the fringe outfit the other doll came in.

    Was anyone else given the “we just moved our workshop in November” excuse,,,the only reason I knew the dolls were made in China (before the first one arrived) was reading it on an ebay listing. I would have never ordered it if I knew it was coming from China,,,even the online “tour” showed denver up until they closed shop.

    My credit union had me file a fraud complaint and they are looking into it. I’m really hoping for the pants though,,because my five year old has the sweater and askes about it constantly.

  • JennyB

    We got our doll,,,it doesn’t look a thing like my daughter, but we haven’t gotten the accessories we purchassed in November,,,it’s been over forty days since they say it shipped,,,and it’s been even longer for a pair of size small girl’s pants that were to match the on the fringe outfit the other doll came in.

    Was anyone else given the “we just moved our workshop in November” excuse,,,the only reason I knew the dolls were made in China (before the first one arrived) was reading it on an ebay listing. I would have never ordered it if I knew it was coming from China,,,even the online “tour” showed denver up until they closed shop.

    My credit union had me file a fraud complaint and they are looking into it. I’m really hoping for the pants though,,because my five year old has the sweater and askes about it constantly.

  • JennyB

    We got our doll,,,it doesn’t look a thing like my daughter, but we haven’t gotten the accessories we purchassed in November,,,it’s been over forty days since they say it shipped,,,and it’s been even longer for a pair of size small girl’s pants that were to match the on the fringe outfit the other doll came in.

    Was anyone else given the “we just moved our workshop in November” excuse,,,the only reason I knew the dolls were made in China (before the first one arrived) was reading it on an ebay listing. I would have never ordered it if I knew it was coming from China,,,even the online “tour” showed denver up until they closed shop.

    My credit union had me file a fraud complaint and they are looking into it. I’m really hoping for the pants though,,because my five year old has the sweater and askes about it constantly.

  • JennyB

    We got our doll,,,it doesn’t look a thing like my daughter, but we haven’t gotten the accessories we purchassed in November,,,it’s been over forty days since they say it shipped,,,and it’s been even longer for a pair of size small girl’s pants that were to match the on the fringe outfit the other doll came in.

    Was anyone else given the “we just moved our workshop in November” excuse,,,the only reason I knew the dolls were made in China (before the first one arrived) was reading it on an ebay listing. I would have never ordered it if I knew it was coming from China,,,even the online “tour” showed denver up until they closed shop.

    My credit union had me file a fraud complaint and they are looking into it. I’m really hoping for the pants though,,because my five year old has the sweater and askes about it constantly.

  • Lori

    2nd posting and still no doll. I finally called the credit card co. and they reversed my charges no questions asked. THey are familiar with the co. going out of business and didn’t give me any problems. I would recommend this to anyone else who charged their doll.

  • leslie

    Same story. Ordered doll and lots of clothes 11/12.No doll or most of clothes as of 1/5. Weird thing is that I did get 2 items
    from China 12/25.Why did they even bother? Had to
    send a letter to cc to rev charges. Best of luck to everyone!

  • jmj2

    Just an FYI. You have 60 days from the time that the credit card bill was mailed to you to dispute a charge. Not 60 days from the day that the card was charged.
    Make sure that you check with your bank before deciding that you cannot get the charges reversed.
    Jeanne

  • Toni

    I am sorry to read all these sad stories. I am passed sad and have moved into pissed (pardon me). I , too, ordered a doll that was shipped November 24th. Have not seen the doll. I called and called and was told after I waited 20 business days they would send out an order looking for it. This was the Wednesday before the sudden closure. The employee told me to call back Monday. Boy was I surprised to hear they had shut down! I hate to say there is an up side but I paid by check. For those of you who paid by credit card you have recourse. I have no legal way to get my money back. I have now learned a valuable lesson. I will always pay by credit card from now on. My brother ordered my daughter clothes on December 4th and we received them (from China)on the Sunday after Christmas. We need to organize a system where we post order numbers and help each other out. Apparently, no one else is doing much to assist us. I am now going to file a complaint with the BBB and am going to research any recourse we may have. Next door neighbor is a lawyer. I may talk to him and see what he says.
    Good luck to all. My order number was M03522230002. Please continue to post when things arrive. It gives me a little hope.

    Toni/KY

  • Kim

    I am posting again…STILL NOTHING! If you happen to have my doll order number W0637947 or my accessories order number W0650827 please email me so I can send for it. My poor 6 year old daughter keeps asking where her my twinn Xmas doll is. I am so upset!!!!

    Thanks

    Kim

  • Kim

    I am posting again…STILL NOTHING! If you happen to have my doll order number W0637947 or my accessories order number W0650827 please email me so I can send for it. My poor 6 year old daughter keeps asking where her my twinn Xmas doll is. I am so upset!!!!

    Thanks

    Kim

  • Kristal

    Hi again, still no dolls for me. (Kristal-Jan2post) I just visited e-bay. 8 pages of My twinn now. There are 5 custom made dolls on there right now. Some of you may be able to find one that could pass for your child. I don’t think any of them are brand new though. Might be worth checking. Good luck.
    Very interesting though…”Someone” selling My Twinn bodies…no heads! “They” claim to be unrelated to the “defunct company”….So somebody out there just happens to have a bunch of My Twinn bodies laying around their place….RIGHT!
    Isn’t grand that they will be able to recover some of THEIR LOSSES by auctioning off product and we are stuck with nothing for our $ contribution to their “defunctness”. AHHHHH!

  • Kate

    I place an order for 2 dolls on Oct 2nd. I did receive one on Dec 21st. The order number they gave me was correct, but the doll was not. She was supposed to arrive in the pajamas, but came in the on the fringe outfit. She was supposed to have long brown hair, but this one has shoulder length dark blonde hair. Her eyes were supposed to be blue. This one has light green. She also should have had some identifying freckles and two moles above her mouth. This one has none. I think they just took whatever doll was done and shipped it.

    I think we should all describe the incorrect dolls we are receiving because the order number does not seem to matter.

    Who knows where the other doll is. It shipped November 14th. Brown hair in pigtails green brown eyes and pajamas.

    I contacted my cc company and needed to send a letter concerning what has happened. It is very frustrating.

    If the doll I have sounds like the one you SHOULD have, let me know.

  • Heather

    I have a little hope for everyone. We ordered a doll with the hand painted face, and professional hairstyle on December 7th. It was confirmed that it shipped on Dec. 16th. We also ordered the sleepover accessory kit on December 12th. Everything was to be here for Christmas and was not. I figured we would never see it. On December 29th we received the accessories, and on the 30th we received the doll. The only thing missing is 2 shirts we ordered for my daughter and for the doll…”Poetry in Motion” we figure we will hire a seamstress to make matching shirts and count ourselves as lucky. My 6 year old loves her doll, and all is forgotten from Christmas being very lean this year. Good luck to all of you!!

  • M Goggans

    There is still hope. We received our doll yesterday. Ship date was November 21st. Doll arrived in perfect condition except I think the hair color is wrong. I ordered dark blonde but this looks like light brown. On their web site, the hair color looked more blonde. Oh, well. My daughter is very happy and doesn’t care. Still waiting on a separate shipment of clothes.

  • Dina

    How disappointind! I am beyond mad as well as so many of you out there. I ordered a doll on Dec. 2, charged Dec. 3, called on Dec. 5 and was verbally told that my doll would arrive by Dec.23, rec’d an email on Dec. 9 saying that my doll had been shipped and again told that it would be here before Christmas….NO DOLL. It is now Jan. 6, which happens to be my daughter’s birthday (another hope that I had for her)and still no doll. I have contacted my CC company and am hoping for a positive outcome with them. I just want a credit and to be done with this situation. What do I want the doll for now? I had hoped to be able to buy accessories in the future and outfits for my daughter. Now that isn’t possible so I don’t even want to see the dumb thing. The saddest part of this for me is that my daughter asked for an American Girl doll. I had seen the My Twinn catalog years ago and had dreamt about this for her. So I showed her the Twinn catalog and she changed her letter to Santa…..big lesson learned! I truly hope that everyone has justice because this is just criminal and these people deserve to go DOWN BIG TIME! These postings can only help everyone’s cases, I say, keep them coming. Good luck to everyone!

  • Lisa

    Hi again from Lisa 12/29. Here it is January and still no doll. I am having a little bit of difficulty with my cc company and after reading some today I seen that some of you have gotten charges removed. Could you please tell me how to do that? They told me if I had any more info to let them know. They told me that there wasn’t enough evidence to dispute the charges other than I don’t have no doll, evidence enough for me.
    If anyone can help drop me a line,
    Thanks
    Lisa

  • Susan

    Well, still no doll! I had been holding out hope that it might come in the mail. I called my charge card company and they gave me a “Conditional” refund of my money while they investigated the matter. They told me to hold all my information for at least 90 days why they decide if the refund should remain. Since My Twinn billed my card 3 times… I had to fill out the paperwork 3 times! The worst part is I don’t really know which charge was for what!! I just guessed by the approximate amount. Some of my things were backordered and never mailed. I realize that I will mostlikely never get a doll, but I better get my money back!!! Thanks for letting me sound off 🙂

    Susan

  • Theresa

    I was very lucky this year. Because I always shop early for Christmas I ordered my daughter’s doll in July (get the early discount). Little did I know I was getting one of the last Denver Dolls.

    Anyway I dragged my feet for the clothes and order the denium skirt and top outfits for both my daughter and her doll along with the beagel puppy, the over priced PJs for girls and stockings and shoes for the doll in late November.

    Well you all know the rest of the story-nothing has arrived. I did however shop ebay before I ordered from My Twinn and bought some used dresses and a used shirts. I will warn you though the word is out and the prices on Ebay for Authentic My Twinn have seriously risen. Seems there must have been some massive wearhouse sale in Denver because there are sellers selling stuff on Ebay that is brand new with tags and packaging.

    Nice to know my clothes went to the wearhouse sale instead of my house.

    But there are also some very good seamstresses out there selling at the same rates as before, the clothes are both matching and not matching.

    Here are links:

    This is for matching stuff: I have purchased from a few of these ladies-beuatiful work high quality fabric and nice to work with.

    http://search.ebay.com/search/search.dll?query=my+twinn+matching&ht=1&sosortproperty=1&from=R10&BasicSearch=

    For new pajamas:

    http://search.ebay.com/search/search.dll?query=my+twinn+p.j.s&ht=1&sosortproperty=1&from=R10&BasicSearch=

    for authentic stuff:

    http://search.ebay.com/search/search.dll?query=my+twinn+authentic&ht=1&sosortproperty=1&from=R10&BasicSearch=

    And there is more just change the search to My Twinn and what ever you are looking for.

    Here is the basic My Twinn search:

    http://search.ebay.com/search/search.dll?query=my+twinn&ht=1&sosortproperty=1&from=R10&BasicSearch=

    So if your doll has arrived or she does arrive there is hope for clothes for her and her big sister.

    Having purchased some used My twinn stuff and some new stuff from these ladies I will tell you the quality of the seamtress stuff is much better.

    If you sew or have a friend/family that will here is a link for patterns.

    http://www.dollysboutique.com/23_inch_patterns.htm

  • Amy

    I am both comforted and sickened to find out that I am not the only one in this situation. We ordered our doll in early November and were told it was shipped on November 21st. Of course, no doll yet. (T1 face, 2tone golden brown hair, fair skin and blue eyes, painted freckles). Our 9 year old’s Christmas was ruined along with so many other children. Thank you for the information on having the cc charges reversed. We may not be out the money, but nothing will ever make up for the look on my daughter’s face on Christmas morning! We are definitely interested in any class action lawsuit that might be brought against the company!!

  • I ORDERED A DOLL TOO. I ORDERED MINE BY INTERNET NOV 10 2003, GOT A E-MAIL NOV 24TH SAYING IT WAS SHIPPED, I THOUGHT OK, IT WILL BE HERE BY DEC 25TH, RIGHT? WHATEVER. I STILL DON’T HAVE A DOLL AND IT’S 2004 NOW. I CALLED THE MY TWINN PLACE BEFORE IT WENT OUT AND I HELD FOREVER AND I NEVER GOT TO TALK TO ANYONE. ALL I GOT WAS A STUPID RECORDING. I E-MAILED LETTER AFTER LETTER TO THEM WITH NO REPLY. I WROTE TO THEM OVER AND OVER WITH NO RESPONSE. THE COMPANY AT LEAST OWES US THE CUSTOMERS SOME CONSIDERATION. THEY SHOULD HAVE SPOKE WITH US OR AT LEAST SENT US LETTERS. I WANT MY DOLL. I ORDERED IT AND I WANT. AND I DON’T A DOLL THAT LOOKS LIKE SOMEONE ELSE. I WANT MY DOLL AND I KNOW EVERYONE ELSE DOES TOO. SO WHAT ARE WE GONNA DO??? ANYONE GOT ANY IDEAS, I’M OPEN TO SUGGESTIONS. I’VE CONTACTED THE NEWS STATIONS IN DENVER AND THE BBB WHICH GIVES ME LITTLE HOPE THAT WE’LL EVER SEE THE DOLLS. I ORDER FROM AMERICAN GIRL ALL THE TIME AND I HAVE NEVER BEEN TREATED THIS WAY. THEIR SERVICE IS PERFECTION. GUESS I LEARN MY LESSON.
    [email protected]

  • mom

    My Twinn web site now has a place to enter your order number and you can see the date and method your items were shipped. My last three items were shipped express mail and I’ve received them. The first two went regular mail and I am still waiting for them. You can get tracking numbers here also.

  • Kyla

    We got my daughter’s doll before Christmas. It seems to be what I ordered (although the dark blonde is darker than I expected) and my daughter is happy with it so I won’t complain about that. We did order Forever after dresses and we got the wrong size for the dresses. The day before the company went belly up I called, got a real person and complained about it. The person gave me a Fed Ex call tag number to return it with. Which means My Twinn will pay for the return all I have to do is get it to a Fed Ex agent. So I took it to Fed Ex on Dec. 19th and guess what happened to the package? I just got it back from Fed Ex yesterday. Fed Ex agent said My Twinn refused delivery. Luckily I think my CC will still give me my money back.

  • Anonymous

    The MyMoroNN site has been updated. You can enter your order #, get a tracking # that leads to nowhere. Big help!

  • Connie

    The update on the MT website does little good. I entered my order number and zip code. It said my order was received on Jan. 1, 2003 (over 1 year ago) & 4 order numbers showed up! Once again, wrong information from MT. I only had one order number.

    I finally received somebody’s doll on 12/22 – it was NOT the doll I ordered & my order was placed on 10/12/03 & supposedly shipped on 11/17. There are now 19 pages of MT merchandise on EBay. I’ve been checking that website hoping to find the doll I ordered. If any of you ordered a brown doll with waist length curly black hair with brown eyes dressed in a red sweater and black pants, I have your doll. The doll I ordered was suppose to be undressed with medium length light blonde hair with bangs, light blue eyes & T9 face shape – order number W063001. If I have your doll, please let me know!

    Best of luck to all of you in finding and receiving the dolls you ordered.

  • Julie

    I just went to the updated website today and entered in my order number expecting to get some information on how to track my order. Well, as it turns out, they do give you a tracking number, but make no mention of how it was shipped. But now they seem to be blaming the shipping company and are trying to get information from everyone who has not received their doll, or has received it in poor condition, so THEY can file a complaint against the shipping company. AND WHO MAY THIS COMPANY BE? What good is a tracking number when we have no idea of how to track it? Can anyone who has received their dolls on the slow boat from China tell us what shipping method was used? Was it UPS or Fed Ex? I just can’t believe that they would entrust some small time shipping company to send something that meant so much to so many people?! I hate the fact that there is a little lost doll somewhere in the world that looks like my little girl! And all of your little girls! Its just so sad that a company could have screwed up so terribly. And then to blame 9/11? It makes me sick!

  • Sha

    If the tracking number starts with EA, it was shipped express mail by the US Post Office.

  • Sha

    Connie,

    The date of Jan 1, 2003 is where they want you to enter the date you received you items. That is just a start date. If you received your item you are suppose to check received and then enter the date you received it.

  • Dawn

    I have not received my doll or outfits ordered on 12/3/03, delivery date 12/9/03. When I used the new shipping form at mytwinn it said part of my order was shipped out of Denver (no tracking #) and the other part of the order was shipped from China (with a tracking # that begins with CP. Does anyone know where to track these packages. Thanks for any info

  • Sha

    My order that was shipped on 12/8/03 also has the CP number. I haven’t been able to find out anything about that shipment. My shipment that went out 12/15 was shipped express mail and I received it 12/23. All of my shipments are out of China.

  • TRINA

    I AM LOOKING FOR A DOLL CATALOG, I PLACED A ORDER ON NOVEMBER 24, 2003. THE DOLL HAD A T2 FACE AND WILL COME WITH WHITE SHOES AND WHITE SOCKS NO CLOTHES SHE WILL HAVE SHORT BROWN HAIR THAT SHOULD BE A OVERLAY TO THE RIGHT SIDE, NO BANGS, THE DOLL WILL LOOK LIKE A PICTURE OF MY MOTHER-IN-LAW WHEN SHE WAS TWO YEARS OLD, SHE IS NOW 75.
    TRINA SLATTEN
    19650 84TH STREET
    LEXINGTON, OKLAHOMA 73051

  • Lisa

    Seems we are all in the same boat. I wonder if the jerks at my twinn would like to come to my house and explain to my three year old daughter why her “big” present wasn’t under the tree like her brother’s was. She’s broken hearted and I’m just plain pissed off! I to have a tracking number that starts with CP. I think it stands for can’t produce. I ordered back on October 19th and it supposedly shipped on November 17th. I could have taken the slow boat to China, Picked it up, and been back by now. Hope they enjoy breaking the hearts of little girls, just to make their wallets a little fatter. If anyone gets order number W0632018, let me now. I haven’t received it yet. What kind of people take pleasure in lying to people about Christmas presents for their children. I hope these people get all that they deserve!!!!!!!

  • Katie

    Well how depressing to read all of these…I have also been waiting since Sep 18th for my daughters doll and have spent countless hours on hold. Then when I called and heard the recording it really made me sick. Wait.. they sent me a doll back in Nov. that is not mine.The Supervisor told me to hold on to it till they get their information straightened out…I am still holding on……To someone elses doll, unless they think that this is suppose to look like her???? I just feel bad for all the kids what a nasty way to do business.. Like they did not see this coming?? HUmm My local post office did say that posatage from China takes a minimum of 10 weeks at least to Michigan..
    Good luck to all of you we are off to get flu shots…… Katie

  • Katie

    I forgot to put what my daughters looked like
    Face T10 Eye Greys Hair A Long Dark Blonde with Bangs and fair skin…..Thank you….In Pjs

  • jmj2

    They have a mirror of their website up at http://www.wksp.mytwinn.com/
    Copyright 2004 at the bottom.
    It’s mostly likely there as a show for future investors. Interesting though that they seem to be keeping it up to date.
    Jeanne

  • Jody

    Hello everyone! Just wanted to let you know I also never received order from my twinn. I didn’t even order a doll. I ordered a poseable pet dog house and carrying case. I ordered on December 3rd was billed for it december 3rd and received an email on dec 10th that it had been shipped on December 8th. I though I was good to go. My neice doesn’t care for dolls that much but loves puppies. So this was my solution for a really cute gift. I had told her mom that was what I was getting she was pleased. Needless to say it never showed up. The carrying case was for my daughter, which I am so glad I decided against the doll this year. I am out 30.00 instead of a couple hundred. My cc company has a 50 limit. It has to be over that amount before they will step in. So needless to say I am still hoping for a package. Everyday I go to the mail hoping that it will show up. I was shopping on Christmas eve for a couple more gifts. I hope everyone gets there stuff. It really stinks to have to give your kid an IOU. It is not like we all waited till the last minute either. I think they should have been honest and upfront with us instead of leading us on about the “you’ll have it in time for Christmas” line. I looked like an idiot everyday at the post office begging the post master to go through the large boxes in the back thinking maybe it just got misplaced. I really beleived the MY Twinn co. They used to do an excellent job. Well good luck to all. If happen to receive anything other than what I was supposed to I will post it and ship to whoever was supposed to get it. My order number was W0656199. On the web site today they have a more information link to clink and I got a tracking number but it is not registered with US mail, fed ex or UPS. It has to be one from China then and I don’t even know where to begin looking for that.

  • Renae

    Hello everyone,
    We have had the same problem. We ordered two dolls and some clothes mid November. Most of the clothes were supposed to have been shipped on November 21. One item was said to be on backorder. One of the dolls was supposedly shipped on December 1st. Up until the day we were not able to check our order on the website, it said that the other doll had not been shipped. We have recieved two items from My Twinn, the outfit on backorder and the doll that they said was never shipped. The backordered outfit just came two days ago in normal US Mail. Looking at their website today I see that they gave it a tracking number that begins with a cp. I believe that the cp probably stands for china post, at least that is what it looks like it would be from the slip that was attached to our package. (It would probably help if I could read Chinese.) I am holding out hope that I might still get the other doll and clothes that I am waiting for. I wish everyone the best in receiving thier items.

  • Robin

    I also ordered a doll back in october i had waited almost six years to order she wanted one for a couple of years. when i called the company they gave me the same song and dance story as the rest of you got. i received some clothes i ordered before i got the doll. i received the doll on dec. 23 i was so excited to get it before christmas, it was one of my daughters main gifts. when i opened it up i wanted to cry it had a short haircut, which looks nothing like my daughter. i was so upset. i didn’t know what to do . i called and got the same recording as the rest of you got. i have another problem i ordered another big order of clothes and matching clothes and still haven’t received them. the my twinn doll i thought was supposed to look similar to your child which is why you send the pictures and pay the extra for it . my daughter has a bitty baby doll and loves to dress like her but she’s gotten to big to fit into the matching clothes so i decided to order a mytwinn doll what a bad choice on my part my daughter loves her doll but wants to get her a hair makeover. maybe if anyone out there ordered a boy doll or has a daughter with short hair maybe i have yours. my daughters was supposed to have medium length hair with bang, strawberry blond,fair skin light brown eyes,and freckles over the nose and cheeks. i hope we all get somewhere with this. what a horrible way to ruin everyone’s holidays and a little child’s special doll that they have always wanted. goodluck to everyone. i hope we all can learn a lesson from this . i’m getting more wiser at what i order now over the phone and online.

  • j shoe

    Well, I got dupped as well, I oredered my 3 granddaughters dolls for Christmas and My 6 year old Granddaughter had three things she was asking for from Santa. I told her Mother that I would take care of the doll and she could take care of the rest. Low and behold……. My Doll as promised has yet to arrive and Christmas has come and gone….. the doll was to be mailed on the 5th of Dec and never arrived….. leaving me to go shopping for these girls on Christmas Eve. What a mess. My 6 yr old Granddaughter said she does not understand why Santa did not bring her a doll that looks like her and her mother had to explain that Memaw wanted to surprise her with it but the doll never showed up and bless her heart
    she says well that ok Mommy she at least tried maybe Santa’s elves were too tired from making toys to send it to Memaw’s house.
    So needless to say I am less than satisfied with the professionalism they have displayed…… giving false hope to Parents, Grandparents and little ones at Christmas time. I just wonder where these little dolls are…..?????

  • Laura

    CEO OF MY TWINN:

    Thiess, Kenn
    10286 Turquoise Ct
    Parker, CO 80134-9154
    (720) 851-8404

    This is the only Kenn Thiess in CO. Let’s call him and write him. I’ve left a message on his machine. (I didn’t swear or anything – the answering machine has teens voices) but I let him know what I thought of this order. I encourage others to do the same. He is and should be held accountable.

  • A

    I know we are all hurt about the pain our children have suffered from this company shutting down, but can you imagine the pain of the children of the 100 parents who were laid off by My Twinn a week before Christmas?

  • JennyB

    We got the second accessory order today, and I have already received a credit from my credit union. I may try to send it back,,but some of you have posted that they aren’t accepting returns,,,,it’s too late for xmas,,,I don’t know what to do.

    Still no pants for the on the fringe outfit though.

  • Connie

    I noticed that MT has updated their website again today. It starts off now with “My Twinn Requests Your Help.” How dare them suspend their operations 6 days before Christmas, make it impossible for anxious, frustrated, and disappointed customers to reach them searching for our orders that were Christmas gifts for children. They succeeded in ruining thousands of children’s Christmas and caused thousands of parents undue stress and frustration by not shipping our orders in a timely fashion or sending the wrong orders while taking our money. Now, they want our help! What about when we needed their help after we placed our orders, trusted them to produce our orders correctly and ship them in the shorter timeframe advertised on their website and catalogs? What about all the hours all of us held on the telephone line waiting for a representative to answer our calls and still get the “run-around” about our orders? What about the unanswered emails we’ve already sent them?

    My Twinn has all our names, addresses, orders, etc. It is now their responsibility to attempt to serve their customers and contact us to see if we got our orders, if they were correct and when we received them. As customers, we’ve done our part – it was them who failed us. How dare them blame their mistakes on the shipping company. That too, was My Twinn’s management decision along with changing manufacturing locations from Denver to China. I doubt many of us would have placed orders if we knew these dolls were being made in China & coming to us on a slow boat from China. Evidently My Twinn didn’t pay UPS for their service in 2001 or 2002 because I read one article where UPS won a $909,000 lawsuit against My Twinn. I am quite sure UPS no longer provides shipping services to this company. I do not trust My Twinn at all after this experience. I still wonder where the doll is that I ordered or if my order was ever filled.

  • Julie

    Well, there is something new on there website today, they updated it yesterday (1/6) and today (1/7). At the bottom of their letter, they have a link to click on for customer assistance. When you click on it, you will get a customer assistance form that you will need to print out and mail to the Denver address. I printed mine out and am going to mail it ASAP. Good luck to all of you on getting your dolls. And I agree with Connie, I know that I would have thought twice about ordering this doll if I knew that it was coming from China. They really mislead everyone about that. And they should have used the USPS on all of their orders, then at least we could have been tracking them by now!

  • lisa

    Well, the website now says average delivery is 45 days. We are five days past that, wonder how many more we’ll have to wait. Of course, we haven’t received the order that shipped from Denver on 10/17 either. Appears the pony exress rider couldn’t figure out how to get to Ohio from Denver!

  • Theresa

    I just printed out the form on the My twinn web site. I don’t really understand what it is for.

    Is this for their papers or are they going to find my order???

    I finally found my daughter the pajamas on Ebay. I paid way too much for them considering there is another pair in libo somewhere that I also paid for.

    Was anything coming from Denver after September?
    I was under the impression all orders were coming from China. What I don’t understand is how they thought this would work.

    Other companies that deal with China have the products in advance come to their wearhouses. Then distribute from their wearhouse to the US and Canada.

    How did they expect the Chinese to understand the English and special statements on the orderforms?

    Anyone that has friend that ship Christmas Gifts overseas knows that is shipping by SHIP you need to have the gifts ready and on the dock by September for December delivery. It take 3 months to ship by sea to Europe, China is even farther.

    Since I ordered my stuff in November I don’t expect anything until February by those standards.

    If I knew the products were being shipped directly from China I would not have ordered I would have looked elsewhere for something simular.

    Seems that someone didn’t know what they were doing. Why didn’t they wiat till January to change operations and do a few trail runs first before this mess.

  • madcow

    Exactly what I was thinking Theresa. I have lots of made in China stuff in my house. Heck the a lot of my daughter’s American Girl stuff is made in China. We got the AG stuff in a week though (shipped from the US of course). I have never seen a company actually ship to individual customers out of China.
    I had ordered something from Canada a couple of years back that was made in Canada of mainly Chinese fabric. The order was stopped at the US border and I was contacted by US border officials. The duty that they wanted to get the stuff into the US was huge since they decided that the stuff was of Chinese origon.
    So was MT charging less for the dolls because the customers are going to get charged the duty on the shipments? Anyone out there have to pay duty? Maybe they falsely marked the shipments as samples or gifts to avoid that.
    I wouldn’t know – it’s been 47 days since my order shipped and it is still not here. We are in California, I would think that it would take a little less time.
    Just a hint MT, no one believes your average shipping time any longer. You can’t just keep making the average time longer without really knowing where the stuff is! There is no way that they could know how long shipping is. They have no tracking numbers that are scanned along the shipping route.
    What is with that customer service sheet? Are they going to find my order that they could not find before they went out of business? Umm – doubt it. Are they going to make my daughter a new doll and ship my order? Umm – doubt it. Are they going to refund my credit card in full? Umm – doubt it. Am I going to waste another 37 cents on them after I spent hours on hold and sent a dozen unanswered emails before Christmas trying to get answers? Umm – doubt it.
    Thanks for the space to vent.
    Marie

  • Theresa

    Well there is some good news in the corperate world it looks like someone is finally fgoing to jail from Enron-only for 5 months but at least she is going.

    http://www.sfgate.com/cgi-bin/article.cgi?f=/news/archive/2004/01/08/financial1343EST0158.DTL

    So maybe we will can get some resulution from My Twinn. At the rate Enron is being delt with, our daughters will be too old and only able to put the dolls and toys away or on display for their children.

    I do want Ken Thiess to pay in some way for the way he ruined childrens’ Christmas and took our money without any intention of making sure the product was deliverable. If he pays this year or in ten years what ever he gets for the Fraud he has committed it won’t be enough.

  • Andrea

    Same story here in California, devastated daughter, ordered back on November 12, supposedly shipped on 11/25 and nothing, unfortunately my 8-yo wanted nothing but that darn doll so she had no big gifts under the tree when we returned from vacation. If I get anything and it’s not what I ordered, I’ll post it just in case it’s one of your dolls. It’s good to be able to talk to people who are as frustrated and mad as me! I’ll keep you all posted if anything is received, thanks and hugs to all of us doll-less people! I’ll also keep you all posted if I hear anything from anyone at MT (YEAH RIGHT! HA,HA,HA) one can’t hope, can’t one?

  • mamajen

    Hey Marie – In referance to your “duty” question – I didn’t pay duty beacuse it was marked “GIFT” on the shipping label – huh, that’s funny – I wonder if that would be international mail fraud?!?!?!

  • Kristal

    Hi again to all of you. You are right Marie, no sense in sending in any form to them, it is obviously only for THEIR benefit, just like the phony tracker page they have offered us.
    Yesterday when I typed in my info. they actually had the incorrect order #s for me. I put that in the box. Today they have it changed…thanks to MY information. Idiots. Still no dolls.
    I phoned the Detroit Post Office, just for fun of course, thought I would WASTE a little more of my time trying to find my dolls.
    Those tracker #”s mean NOTHING to the U.S Postal Service. The man GUESSED that my orders were from My Twinn. In Detroit they are well aware of My Twinn blaming the postal service. According to him all you can do is call the Mail Fraud Hot-line 1-800-372-8347. I chose not to.
    Has anyone done a formal check on the possiblity of a civil suit us vs. them?
    It is unfortunate that many people lost their jobs at My Twinn. I hope they can find their own support group.
    Kristal

  • Kate

    Well, my 2nd doll is waiting at the post office for me to pick her up (55 days since shipment). They tried to deliver yesterday and I was not home. I am just wondering if it is correct or not. Still not sure what to do with the first one that is wrong. I will post back with the results.

  • madcow

    Wow, MT shipped gifts out of China. I suppose they will be refunding all of our money then 🙂
    Seriously, it sounds like a form of fraud.
    As if what they did by taking orders that they could not fill on time, lying, shipping the wrong dolls etc. was not bad enough.
    Marie

  • stephanie

    I am truly diheartend by these posts. I hoped beyond hope that I would eventually would get my daughters present from Santa. I told her that the elves forgot to put it on the sleigh, and that the mail carrier would bring it soon. I ordered my doll on November 12th and it was shipped on the 24th of November. I could have taken a paddleboat and paddled my way from china by now. I am so saddened that my daughter was the only one sad on Chritmas morning. I hope to get together with some of you a sue them for the pain they caused our babies! I will work on getting a lawyer if anyone is interested, just email me. I am not sue happy, but I can’t stand for someone to hurt my angel. Someone has to be held accountable.

  • Kate

    Ok, I picked up the 2nd doll. Guess what? It is wrong! Shocking, huh? This one has dark brown hair just below the shoulder, no bangs, nothing painted on the face and light blue or green eyes. Fair skin. She is wearing the pajamas.

    It really is sad, but now I can hopefully return both of them instead of explaining to one daughter why she isn’t getting one and the other is.

    Funny how I actually thought that this one might be what I ordered.

  • Cara

    I, like all of you before me have the exact same story. So, I have gone ahead and emailed my story and this website to abcnews.com. Maybe they can get Ken Theiss and My Twinn to start answering some of our questions. If that doesn’t help, my cousin is an attorney in Denver, maybe she can help out with a Class Action lawsuit. Somebody out there has got to help us.

  • Kristal

    I phoned an attorney as well, this afternoon, after my last post. I left a detailed message on the firms executive attorneys voice mail. No response yet.
    ABC news was a great idea…..Is PrimeTimeLive still around???? I used to love watching them bust people who took advantage of others.

  • Kristal

    Kate, just saw your post. What an emotional rollercoaster. The excitement to know your doll is waiting for you…only to find a doll that doesn’t resemble your child. Horrible.
    55 days for the wrong doll. It is criminal.

  • Lisa

    Well, it arrived today. After leaving my frustrations out on this site, phone calls, complaints, etc. the doll that they said shipped on the 19th of Nov. arrived. I must say that the post mark on the lable is Nov. 19, and it did ship from China. The tracking number on the waybill was correct (to what the mt sight showed)and the doll was the right one. The pj’s they said shipped from Denver in October were in the box with the doll. So, there is still hope for all of you have not received your dolls. I don’t agree with the way MT handled the situation, and at least I’m not out $140.00. Good Luck to all.

  • Toni

    I posted my order number earlier but not what the doll was to look like.

    Face shape-not sure (they were to pick it [email protected]#)
    Hair-shoulder length with bangs
    Eyes- blue Green
    fair skin
    On The Fringe outfit
    Possibly a mole painted under the left eye

    Thanks for any help! Good Luck!

  • KYM

    I ordered a doll december 1 for my 7 year old daughter for christmas as well, as of that time, i still spoke with an actual person at the company whom assured me we would receive our doll for christmas. needless to say we are still waiting, and of course, we have been charged well over $250 for the doll and accesories which none have come. I am very disappointed with this company, that they could mislead so many people, and still try to take our money. I guess my daughter was lucky enough that santa had an extra toy on his sleigh for her. I hope all the other children were as lucky!

  • KYM

    I ordered a doll december 1 for my 7 year old daughter for christmas as well, as of that time, i still spoke with an actual person at the company whom assured me we would receive our doll for christmas. needless to say we are still waiting, and of course, we have been charged well over $250 for the doll and accesories which none have come. I am very disappointed with this company, that they could mislead so many people, and still try to take our money. I guess my daughter was lucky enough that santa had an extra toy on his sleigh for her. I hope all the other children were as lucky!

  • Anonymous

    ****THE BANK SAID*******
    CHECKING DEBIT CARD-They can get all your money back, go to the information center
    CREDIT CARD- you are responsable for the first $50.00 only, call cc center now
    CHECKS-You can only get your money back if you file within 48 hours after the check has been cashed,
    THE BANK SAID-go to the police department and file charges, just in case there is a class action suit filed, if you live in the town of the company there is a bigger chance you will get your money.
    GOOD LUCK I wrote a check WRONG I should have used a credit card. The banker said there is two girls in his church who own a doll from my twinn and they are a mirrow immage of the girls and look great. I wish i had one.
    OKLAHOMA STILL WAITS

  • CH

    We are in the same boat. We placed our order shortly before Dec. 7th. We our pics back and also received an e-mail from MT saying it had beem shipped on the 10th. Still no doll. This was to be the only present from her Grandmother. Thankfully,my daughter is young enough that she was not too disappointed. Our order # is M03557530002. If anyone gets this, please email me. My daughter is adopted and this was to be a keepsake for her. The doll is medium browned skinned, and since we paid extra to have her hair styled, it should be in little pigtails. The doll is African American and dressed in the red fringe outfit. Our tracking # also starts with CP, and I have been unable to get anywhere with it – including the post office. Thanks for listening

  • Toni

    I just wanted everyone to know that today (1-9-04)
    we finally received our doll that was ordered Nov. 5th and was shipped on Nov. 24th. She was just like I ordered. My 6 year old cried when we opened the box! She was in excellent condition and besides the hand painted mole being so small you can barely see it, she was what we ordered. I checked the shipping number last night and they said my tracking number did not exist; however, we received the doll this morning. Do not give up hope. You may receive yours yet. Good luck!

    Toni

  • Toni

    I just wanted everyone to know that today (1-9-04)
    we finally received our doll that was ordered Nov. 5th and was shipped on Nov. 24th. She was just like I ordered. My 6 year old cried when we opened the box! She was in excellent condition and besides the hand painted mole being so small you can barely see it, she was what we ordered. I checked the shipping number last night and they said my tracking number did not exist; however, we received the doll this morning. Do not give up hope. You may receive yours yet. Good luck!

    Toni

  • Kate

    That is nice to hear, Toni!

  • Anonymous

    *********RETURN ADDRESS ON DOLL BOX***********
    MY TWINN (CHINA) CO, LTD
    NO 375 Xinjian ER Road jiading
    Shanghai 201808, P.R. China
    **********CANT FIND IT ON THE NET,I TRIED*******

  • Jody

    Toni, I am so glad you got your doll. It gives me hope to see people getting their orders. I talked to my cc company again yesterday and they said since it was a known problem now that they would credit me even though the merchandise was under $50.00 So if anyone has been told it had to be over a certain amount by your cc company, they may now credit you. It is worth a try. Thanks for the updates. I am keeping my fingers crossed for all of us.

  • leslie

    Still no doll. My husband says i am OBSESSED with
    all of this and he’s right! My order # is P0900396 and tracking #CP050423231CN I ordered on 11/12 and ship date is 11/21. Maybe if we post info we can help each other find a pattern to this. My daughter’s doll is T10 face, two tone golden brown hair, fair, with glasses andnavy velvet overalls. Also a cat and other stuff. Thanks and prayers to all of you! Love, The Young and the Doll-less

  • Lisa

    Hi guys. Well, unbelievable but true, our doll arrived today (shipped 11/24/03) and it is mostly correct. The pianted frecles are actually there and in the correct places. Eyes, hair and face….weel, paid extra for custom and got plain jane, but certainly not complaining at this point.

    I have contacted both 20/20 and CBS news to see if they will do a story on all of this-maybe they can help resolve some of the issues somehow….I will post here if I get anywhere. I’m hoping for good luck for all of you!

  • lisa

    sorry about the typos above. Was so excited we actually received the doll, didn’t watch what I was typing 🙂

  • Andrea

    Leslie, don’t worry I too am now officially obsessed, I really don’t think I want my money back, I want my doll! My husband asks if the doll is for my daughter or me? I guess now it’s for both of our happiness! Again, I will post if I get something and it’s not mine, Hang in there.

  • jmj2

    My husband thinks that I am obsessed as well.
    I have this page bookmarked – is that sad or what!
    We had an 11/24 ship date with freckles as well. Now I am hopeful again.
    Jeanne

  • Jan

    We ordered in Sept. Finally received a poor quality doll (that looked chinese) in Dec. Thank God, my father-in-law knew how to undo the poorly stitched back and get in and fix the broken arm. We cut the hair so the doll has bangs, it looks more like my daughter now. We ordered clothing at Thanksgiving, told it shipped on the 1st. 2 sets of matching girl/doll snowflake dresses, have not received them yet. I see that some are receiving their dolls, has anyone received clothing late that was not shipped with a doll? Do we have hope?

    Thanks, Jan

  • Carmen

    Well after ordering mid november and have it “shipped” out on Nov 26, my doll came today. Only, I wasn’t here to pick it up. They left a signature required form for me though.

    Which, I thought was interesting because when I called My Twinn the week before Christas when my doll still had not arrived they said there was no signature required and it was shipping through the United States Postal Service. Funny, how does that involve China?

    I’m curious to see if I get the right doll. All I ordered was a My Twinn baby from the nursery. It was called Sophia and should come clothes in a red velour outfit. Hopefully they shouldn’t have messed it up. Especially since it was supposedly “in stock” when I ordered it online. I’m going to pick it up tomorrow and hope for the best.

    I’ll let you all know when I get it how it turns out. I found this website when searching the web last night in search of some real answers which were obviously not available at My Twinn.

    Oh and when I called the week before Christmas they machine said the choices, when you chose something about following up on an order, said they weren’t able to take calls at that time. BUT when I called again, and followed the prompts to purchase another doll, and amazingly enough, they still were taking those calls. I still had to wait FOREVER and when I got someone she reassured me it would be there before Christmas. That istead of the 18 business, they were running 20. N

    Eventually when MT closed down and they said it was taking up to 40 days on the website, I about died. Now, it says 45 days. I can’t believe they were feeding people lines of crap the week before Christmas fully knowing they were going under. And, they were still taking orders!!!!

    UGH, it’s unprofessional and down right awful and rude. Many were disappointed Christmas day when the dolls they were execting and hoping for were MIA.

    I hope something happens with this company.

    Again, I’ll post tomorrow about my doll’s condition and the accuracy of the order being filled.

  • Marsha

    I’m glad to hear that some of you have received your dolls. I ordered mine on October 20th with a shipdate of November 14th and have only gotten the little girl pajamas and doll socks. I’m waiting on the doll and some other accessories. I’ll be filing a dispute with my credit card company. My doll had a T2 face with brown hair no bangs and light blue eyes. Thanks to everyone for all of the updates.

  • Lisa

    WOW! I am so saddened by all of these stories! Last year Santa brought my daughter her My Twinn doll, she loves it. This year, she wanted the sheltie dogs for herself and her twinn. Well, they were ordered 11/14 and charged 11/24, of course no dogs, shoes, or glasses. A few days after Christmas she asked why she didn’t get the dogs that she asked for. I guess I’ll contact my cc company on Monday.

  • Susan

    I can’t wait to hear how you baby sophia is! I orded a baby to look like my daughter on Nov. 1 and am still waiting!!! I kept trying to convince her she looked like sophia but she wanted it just like her!! Her big sis has a my Twinn doll from 1999 – we had no problem back then but when I ordered a doll in 2001 I swore I would never ever again order from my twinn. But that was all my youngest daughter has wanted for 2 years….. although I trashed the cat. she was seeing them at her friends houses…. Oh well live and learn. Good luck everyone and keep posting….. It gives me some hope… maybe..

  • Katie

    Well I am feeling sorta hopeful now with a couple of good stories coming in…I am still hoping that ours will come even though it has been since Sept. but one can hope cant she:) but here is my MIA doll
    T-10 Face
    Grey/ Blue eyes
    Dark Blonde Hair with Bangs
    Fair Skin
    Keep the faith…..Katie/MI

  • Carmen

    Well, Sophia arrived safe. Her skin coloring was much warmer than I thought it was going to be. My daughter’s is quite fair. But in a magazine, it’s hard to tell.

    I also think she is more of a mix of face shape b6 and b4. Her cheeks and face structure isn’t quite at full and round as I thought it was going to look. And the catalog make it look like you can see lines where smile lines would show up. More life.

    The eyes are gorgeous, eye lashes in good condition. I have to say the wig is frizzier than I expected.

    Clothing on her, in good condition. She’s very pretty, just not exactly what I pictured her face to look like.

    Oh well, she’s here safe, weeks after Christmas, but here.

    good luck to all.

    And how unbelievable that they enclose catalogs with you order. AND< what about these people with clothing orders from denver enclosed with their doll from China? Did they ship the clothes from denver to china, and then back to the states? Anyone had any luck calling the CEO's home number? I havdn't tried as I assumed he had it disconnected if it was posted for so many people to see. Again, good luck

  • Michele

    I just finished reading all of these posts. I join all of you in the utter disappointment and frustration. We are waiting on a My Twinn Baby with very fair skin, light blonde hair with wispies, green eyes, face B2. She was ordered 11/14 and “shipped”12/9 or 12/10. I ordered an outfit so I don’t know which box is which. I don’t know how to set this stuff up, but maybe we should have our own exchange system for wrong orders!!! This whole situation is pathetic. My daughter slept with the catalog for months. She was a very good sport about not getting her doll. I think I was more disappointed. But the whole thing makes me so mad. I just don’t understand how a company could make such a monumental mess out of something relatively simple. Take an order, fill the order, send the order, get paid. I hope this is a lesson to other companies who want to move their operations to China…. DON’T! When I made my order, I had no idea the doll would be from China in the first place. I will post back if I ever get the doll. If anyone gets our doll, please email me. Good Luck to everyone.

  • angie

    TO ALL MY FELLOW mytwinn DISAPPOINTEES:

    (my first posting to this site was Jan 4)
    I finally received my order, or should I say part of it. I ordered two dolls, two pair shoes, two matching watch sets on Nov. 17. The company would not allow me to put two dolls on one order so, in fact, I did have two separate orders. One with a doll only and one with one doll, the shoes, and the watches. I received all but one doll today. The shipping slip said it shipped from China on Nov. 25. I’m hoping to receive the other doll in Monday’s mail (today is Sat.)

    The doll was in great condition, exactly what I ordered. Hair a little darker than expected. Any ideas on how to add “highlights” to it?

    As I mentioned in my previous posting, I did “express order” clothes on December 8. They arrived just before Christmas (Purple Passion outfit – long-sleeved T-shirt, pants, and matching hooded vest). Put outfit on the doll I received today. Fits and looks great. Shoes fit well too and go on easily. I had more fun dressing it than my daughter’s probably will!

    If I would have received the other doll today, I would be the happiest person on earth. It’s interesting how I can be so angry at the company but so ecstatic at the same time. Funny what anticipation can do to you.

    I will let everyone know if/when I receive the other doll. Good luck to all!

  • Mary Catherine Ward

    Same boat at everybody, but good news I placed my order in Oct, for doll and accessories. The doll was shipped 11/21 from China we just received it today! Jan 10th!!!!! Just wondering the hair is a liitle to dark, has nayone ever tryed to dye a my twinns hair looking for suggestions? or is there a place to by a new wig.

  • Anonymous

    Wigs for dolls:

    http://www.monique.com/mytwinn.html

    If you click on the wigs link you can see all of them. The My Twinn doll takes the size 14-15.

  • CH

    Again i got onto this webpage. i, too, am becoming obsessed. I’m also becoming disheartened. There are so many of you that ordered these doll back in Oct. and are just now getting them. We ordered ours at the very end of Nov. I’m beginning to think it may be next Christmas before we get her – if at all. I have never felt so frustrated or powerless in dealing with a company. I’d like to get someone from the company on the phone just so I can relieve some of my frustrations. (Let me just say you would feel very sorry for that person if you weren’t in the same boat with me…) AAAAARGH!!

  • Kristal

    Hi Everyone. I went to my dad’s in Michigan this evening to pick up our dolls. They both came. One arrived there on Wednesday, one yesterday, he (my dad) gave me the call today that they were both there.
    Both were ordered in October and ship dates were one on Nov.13 and one on Nov14. The Nov. 13th one only had one sticker on it, (post mark) from China, nothing else. (Both were shipped regular mail I did not pay for x-press post) The post mark was accurate to what My Twinn had told me. The other doll that was shipped out on the 14th had the same sticker from China and post mark corresponded with what MT had said…but had ended up at the US Mail Recovery Center in Saint Paul MN. From there it was sent Priority Mail and stamped January 6th. This doll arrived in Michigan yesterday. THERE IS HOPE!!!!! Maybe My Twinns tracking system (?????) is now really and truly in effect and dolls are being “recovered”. I hope so. Here is the Address on the sticker, calling there might get some answers???
    United States Postal Service
    Mail Recovery Center
    P.O Box 69001
    Saint Paul MN 55169-0001

    As for the dolls, the matching outfit for my daughter was in the box with her doll. They face shapes were correct. One doll has dark brown hair and I ordered two tone golden, (maybe the two tone is just darker than the pic.) The shoulder length style in the catalog is actually (at least mine) about 1/2 an inch below the ear, and in the back it is right where the neck is, much shorter in the back than the sides. Not much to complain about except that they switched the eye colors. My daughter got my sons and vice versa. The quality seems as good as before though, with those exceptions I mentioned, but there is a part of the back of the neck connector sticking out of the fabric on my daughters which you can easily see since the hair is shorter than shoulder.
    The box that was at the Mail Recovery Center was damaged on the outside, a large hole to be precise, and the doll’s box on the inside was cut a bit too, but the doll and clothing were in untouched condition. And…of course there were catalogs, two, and the return slip to the doll hospital..
    That attorney I mentioned a few posting ago still has not returned my call.
    Hang in there everybody, those dolls are out there trying to get home.
    Kristal

  • mamajen

    Kristal – I too ordered 2 dolls – both w/ the 2 tone hair and ours is dark brown – I compar4ed it to one of the MANY catalouges they sent w/ the dolls – Either they ran our of 2 tone hair or the pics are completely misleading – they alos made my daughter skin much darker than wha tthe catalouge says.
    Glad you got your dolls!

  • Denise Murrell

    I am just as upset as everyone… My Mom paid on her Discover for two dolls for her Granddaughters… ages 5 and almost 4… ordered back on October 15,2003 .. I received one for my 5 year olds birthday and all was ok with this doll hair color and eye color and outfit…and I was told that the other doll was shipped December 9,2003. My Mom was even more upset when my little one asked her if her Nana was going to get her the same doll for her birthday in February..that her big sister got .. Because she wanted a doll to look like her. I am still hopefully that it will still come …and if I get someone elses doll I will come to this site and say so .. I have add my order number w0631047.. the doll is suppose to be in the red sweater and black pants and dark brown hair chin length and layered curly and green eyes…. I wish you all luck and will check this site from time to time… Denise … email me anytime [email protected]

  • Cindy

    I ordered my daughter’s doll on October 17th and received it about two weeks before Christmas. It looked OK except for the hair color, it’s too dark. I was thinking about sending it back, I called the company on Monday, January 5th and was shocked when I heard the recording. I quickly called my sister Denise (her letter is before mine)and asked if her second doll had arrived, no and she’s still wating. I was upset about the wrong color hair, but after reading all of these letters, and I did read them all, I don’t feel upset for me I am angry for all of you. I hope all of you get your dolls, including my sister, there are too many little girls that have been disappointed this Christmas and that’s not right. Good luck to you all.

  • Valerie

    Hello,

    I can�t believe all the problems. This page just goes on and on. I�m a lucky Granny who was able to purchase dolls for my granddaughters well before all this happened. I had ordered clothing for the four dolls before Christmas. I�ve watched as my original order continues to change. I have received some of these packages and it would appear I will receive all the items on the invoice, however the invoice keeps morphing to become smaller with no input from me. There should be a diet like this.

    As for flogging a dead horse (calling the My Twinn Company) if they have laid off all their employees who is there to answer the queries? I haven�t even tried calling.

    However to the reason I�m writing. I�m feeling a whole lot someone�s wicked step-granny having purchased a vanity doll from E-bay for myself. I�ve tried to justify it by saying that it�s for a future granddaughter. (Who hasn�t been thought of never mind conceived) Anyway,
    the doll has yet to be shipped. She has a �Wendi� face with medium light skin, very blue eyes and what appears to be a (just past the shoulders), medium dark brown wig with bangs.

    I�ve checked out some of the websites that have been suggested in this very long list of letters and the doll clothes and wigs look promising. If the above doll sounds like it could be your daughter or granddaughter you may contact me. I will sell the doll for what I will pay for it plus shipping. The E-bay price on some of these dolls is now over $200.00 US. My doll, even with two lots of shipping included in the cost of the doll should still be under $150.00 US. I know that this is still more than what you had hoped to pay for the doll but it is a lot less some of them are going for on E-bay. The deal is that this doll should go to a child who is still waiting for Santa to come through with a promised present. The seller will contact me on January 12th with the actual cost of shipping to Canada. If you can respond quick enough perhaps the seller may be willing to sell to you rather than me saving a little on the cost. If perchance you should receive the doll you ordered perhaps you could sell that doll the same way that I�m selling this one. – at the price you�ve actually paid rather than for profit. It really seems quite mean spirited to make a profit on these dolls at this time when there are children waiting for a promised friend.

    If you deal with me I will accept a money order in the form of payment. If the original seller is willing to deal with you, she accepts Pay Pal which means you would be able to use a credit card. I haven�t approached her with this so can�t make any promises other than I will try.

    You may contact me at [email protected]

  • Valerie

    Hi,
    I’m back. I just checked E-Bay and there are a few more reasonably priced dolls there that may meet your child’s needs. Hey maybe I can keep my doll. Valerie

  • TR

    I am sorry for all the girls that did not get their doll.My order#p0896989 they told me it was shipped Nov.21 I have not seen the doll or doll accessory. If you have my little girls doll please email me the doll face is t10 long two-tone golden brown hair with bangs blue/green eyes wearing twinn heart pjs . thanks so much [email protected]

  • Donna

    Looking for strawberry blonde, very fair, long straight with bangs, T9.

    Above is the order we did not get. We also ordered another doll on the same day (Nov 17). They were both shipped Dec 1 (regular mail). The doll we did receive came on Dec 23. She is still in a storage area in our house because we cannot give one daughter her doll without the other having hers.

  • Michele

    Forget Ebay!!!! I just lost on 3 My Twinn babies up for auction. I refuse to pay over $100 for a doll that only cost $69 to start with. Anyway, for those of you who wanted “babies” go to http://www.edenberry.com
    They are a company that makes custom dolls. I wish I found them first. SO MANY more selections. Check them out. Good Luck. I will give it one more week and then we are done with My Twinn and moving on….

    Michele

  • Susan

    Thanks for the tip on the babies. I almost passed out when I saw how high the bids went on e-bay! I was thinking of going that route but never placed my bid when I saw how high they were going. My daughter will play with the baby and I imagine it won’t be a collectable.
    Susan

  • MIchele

    I found another custom baby doll maker! It has 30 face choices. Check it out if you want a baby! http://www.mycustombabydoll.com
    Michele

  • Karen

    I am amazed at how many people are still waiting for the dolls! I sent an e-mail to MT the first week of December telling them to remove me from their mailing and e-mail lists. I had received my dolls and clothing, but I was so frustrated with them due to their lack of communication and the length of time it took to complete our order. We were obviouisly one of the lucky ones though. I had placed an order with them in July for some clearance clothing in anticipation of ordering a doll in September. When the clothing arrived, they enclosed a note saying that they were offering a special of $125 for the doll through the end of August. We took them up on the offer, thinking this was a great deal. Three weeks later we received the catalog saying that this doll was now $89! I called questioning the price reduction and what I would be charged since my doll had not yet been shipped. I was told that the price reduction reflected less options and personalization of the doll. She assured me that our doll would look more like my daughter and was receiving definite individual TLC, the new dolls would be more of a mass production product. Never once did she say the main reason for the price reduction was that they were now going to be made in China. If she had, it would have actually sold me that I had not been duped! The China issues had to have begun with the change on 9/6(the date she told me the dolls would be more mass produced). I ordered some clothes & accessories on 9/13 and it arrived in 3 different shipments between November & the beginning of December directly from China.

    For those of you who are as frustrated as me with the prices on e-bay, I took out a tub of 3-6 month clothes from my youngest daughter. I had a couple of outfits from Gap, Old Navy & Children’s Place. They seem to fit pretty good, but may be a little bit bigger than you want. I plan on hitting the clearance racks this week and maybe try some of the 0-3 month clothes. The good thing with all of these stores is that you can find outfits that don’t have such a baby look, and they ususally have the bigger sizes in coordinating or matching outfits for an older girl.

    I hope all your dolls finally make their way home, and now that we all have new dolls, that we can actually find ways to clothe them!

    A word to the wise if MT should ever find a buyer to get them out of this mess, “it’s all about the customer baby!!”

  • Michele

    Attention those of you looking for babies!!!!!
    Call Edenberry.com. I just got off the phone with them. AMAZING!!!!!! She was so nice and understanding. I am ordering my doll from their distributor, Mycustombabydoll.com. I am disputing my c.c. charges and I am done waiting. My Twinn has screwed us over and I don’t even want my daughter to play with it. I want a quality doll that my daughter will treasure and is made in the USA!!!
    Michele

  • TR

    Thanks Michele,
    I am a proud American and you said it all my girls have twinn dolls but I feel like selling them because of what is happening. your friend,

  • Stephanie

    I also am in the same boat. I orderd one of the cuddly dolls for my daughter’s twinn “sister” along with some accessories. The accessories supposibly shipped on Dec. 5, 2003 and were supposed to arrive within 10 days. I called several times to inquire on when the cuddly doll would be shipped, only to be left on hold for up to 40 minutes. Keep in mind, when this order was placed, I was insured that the cuddly doll would be shipped in time for Christmas. Each time, I was told that this was still expected in and would be shipped express mail in order to arrive by Christmas. On Dec. 19, I once again called, this time to get a tracking number for the package that was shipped on the 5th. Imagine my surprise when I discovered the company had ceased operations. And what the hell does Sept. 11 have to do with their daily operations? That is just a cop out as far as I’m concerned. Well, here it is Jan. 12, and I have yet to see any packages from My Twinn. I too have disputed the credit card charge. And what do we get for all of our frustration and disappointment? Nothing, that’s what. Just an update every so often on their webpage that tells us nothing. My husband and I waited until Christmas Eve for the package to arrive. Fortunately, the mall and Toy’s R Us wasn’t that busy and the Christmas Eve shopping experience wasn’t as awful as I suspected.

  • mamajen

    At the mirror site they still have the tour up as if the dolls are made in Colorado!!! Makes me so mad that they are such a fraud and I’m left here jumping through hoops for my CC company just to get my money back! UGH!!!!

    BTW – Did anyone who has recieved their dolls and ordered over the $200 actually get the free picture coupon – I specifically ordered a few more things so that my girls could get their pics taken – Just wondering if anyone got one.

  • Katie

    Is anyone else having trouble getting to the My Twinn Site today?

  • Katie

    Okay sorry its back. Maybe this computer hates me for getting to My Twinn anything:) Is there anyone else from Midland Mi waiting for there dolls too? I am thinking about finding the ship to China and retracing the dolls steps.. Just kidding sorta..HOW FRUSTRATING….KATIE 🙂

  • Betsy

    My mother-in-law, my mother, and I all ordered various outfits for my daughter & her My Twinn for Christmas. Some came; most did not. We are stuck with partial outfits. Discover did dispute charges, thankfully. I guess I’m lucky that my child has had her doll for 2 years, but most of the fun is in the matching clothes they wear! Shame of My Twinn for continuing to accept orders when they knew this was all coming! Furthermore, shame on them for blaming Sept. 11!!

  • leslie

    No doll or 300.00 worth of clothing, etc. Lady from my cc company said that if I do get anything to hold onto it and wait for My Twinn to contact me regarding payment. I’ll bet they will be very efficient about contacting us to get their money back (my charges have already been reversed). I’m torn between wanting the doll for my daughter and not wanting any creepy My Twinn thing in my house. But since no doll has arrived, I guess I’ll wait and be curious. My daughter still wants her doll. I will gladly talk to any My Twinn rep
    any time. If any My twinn person reads this site,
    do the right thing and contact your customers. You know who we are. Why should we go to the trouble of conacting you now when we have already tried so often?

  • Paula

    I have the same story as everyone else. Ordered doll in November. No doll yet. I did receive the my twinn custom baby on Dec. 22 but she has the wrong eye color and is missing eye lashes on one eye. Has anyone figured out where to track these numbers that start with CP. My number ends with CN. I assume that means China?? I have looked everywhere for any information that might help. I hope we get our doll soon. My daughter is very sad. Doll description is long straight brown hair with dark brown eyes and fair skin. No outfit. Thanks for all the help!!

  • Katie B.

    I’m so glad I found this web page. I have found
    out more info. from all of you then I have from
    my twinn. My order of a doll was shipped on
    11/14. I still haven’t recived it. My order #
    is MO3491750102 and tracking # of CP0151388964CN.
    The description of my doll is…Face T10, eyes
    lt. blue, hair dk. blonde, skin fair, hair
    long straight, with freckles around nose and
    cheeks. With the My Twinn p.j. ‘s. And if they
    send your pictures back to you my daughter was
    wearing a purple shirt and a half pony on the side
    of her hair. If anyone has gotten this doll by
    mistake if you would please let me know. I have
    recived clothes for this doll from China on
    Dec. 28th from the post office. I would like
    to be included in any infomation or an law suit.
    I paid with a check so I have no way of getting
    a refund. By the way I ordered my doll in
    October and have been on the phone with the
    company many times, I also talked to them the
    night before they shut down and was promised a
    doll before Christmas, My Daughters birthday is
    in March I am still hopeful I can give it to her
    then.
    Katie B.
    (307)-322-3106
    [email protected]

  • Caroline

    I just checked the My Twinn website and the mirror copy of their site for investors has been removed. I sent back the customer assistance form requesting a new wig for my doll, I really don’t expect to hear from them but I tried, I am waiting to hear from my cc company for a parital credit. Also, I didn’t notice it before but the doll has a lump on the eyelid under the lashes. Looks like something dropped into the mold and the plastic of the face mold formed around it. More quality work, NOT!

  • Kristal

    Mamajen- I spent over 200.00 and there was no coupon with the dolls. I didn’t know of the coupon though, so I did not ask for it.

    The hair on my sons doll is falling out. It already has a small “bald spot” on the top of it’s head. My daughter is very upset because they screwed up the eye color and she has been told by her friends that it “doesn’t really look like you”. Ugh.

    I still want my money back.

    Still wishing you all get your dolls….and that they are correct!

  • Kate

    Well, getting the charges off my cc won’t be as easy as I had hoped. I have to send the dolls back, even though a few of you have tried alreay to do that. I need to have proof that I attempted to return the dolls. I guess that is going to cost me as well. I also have a few forms to fill out and send a letter describing what I ordered and what I got. I know that I have recourse, it is just a pain to have to continue to deal with all of this. I am hoping that when this is all said and done, I will be refunded for the 2 wrong dolls I received.

    I am happy to hear that some people are getting what they ordered, I just don’t understand why some of of did not. It just doesn’t make any sense.

  • madcow

    There is no way that I would do this to any other company, but I would not tell my cc company that I got anything if I got the wrong doll.
    They cannot track those CP numbers and provide any proof that you received anything from them unless you used one of the express methods. You never got it. Let them come after you for payment.
    I think that they ran out of faces, wigs, whatever and filled what was ordered if they had what they needed. If they didn’t, I think that they just shipped you a friend doll. They knew that they were closing and were out to take as many of for a ride as they could. Boo!
    Marie 50+ days

  • Denise

    This is my second letter to this site I was wondering if anyone has gotten there doll recently? Or gotten there credit card credited? My Mom bought 2 dolls on her Discover card in October for both my daughters birthdays .. and got credited for the ONE doll I did not received .The other doll did come in December a few weeks before Christmas. My other daughters birthday is in the end of Febrauary and we dont know if we should do… order her another doll somewhere else or wait …Someone on here told this site about a site called Edenberry.com and they are very cute..I even emailed her thanking her . Ebay would be nice but if my Mother is going to pay that kind of money then the doll should be new. This is horrable..Good Luck again to you all…Denise Murrell

  • Anonymous

    Did anybody receive dolls today? Just wondering maybe if we put date shipped and date received we could all figure out a pattern? 🙂

  • Andrea

    Have not received anything yet. Is anyone in Southern California still waiting? When someone posts that they received their doll it gives me some hope but as the days pass it gets harder and harder to stay positive! Hugs and luck to everyone waiting!

  • JennyB

    The hair on our 23″ possable is falling out,,,the wig on the baby that is the wrong color and cut like a boy,,,looks and feels like straw. I’m already looking into where to get quality wigs,,,luckily there a afew doll hospitals out here.

    Also,,,we never got the JCpenney coupon, i emailed asking about it also,,,I never got any answers to emails,,or any promised call backs.

  • Kim

    I was relieved and once again sick to my stomach to find this website…Same story 79th verse. I ordered 2 MT custom babies on October 29, and they supposedly both shipped on November 11. One arrived the first week of December, and thankfully it was for my older daughter who had picked every single thing out on the profile, and specifically wanted that doll for Christmas. Well, I ordered the second one for my 4 year old, because she needed a MT too, and hers has yet to come in! I have a friend who works for the postal service, and she took the CP # I gave her from the website this weekend and asked about it, and found it was from China, which sent me back the internet, only to find all of you fine and wonderful people who have been royally screwed too. I echo the ladies earlier who said they are obsessed with this, I just want the doll!!!!
    My poor postman has been innundated with questions daily from me and several of my neighbors who took care of my mail over the holiday ( and knew I was looking for a box). He said he will run straight to my house when it finally comes in! And when I called my cc, and told them I hadn’t received a doll yet, she asked if it was My Twinn!!! Omigosh, they should be so ashamed of themselves!
    Well, my order number is P 0894731, and she is a MT baby, lt blond hair with wispies, fair skin (which will be too dark, because sister’s looks like she is sunburned, and her full size doll which is 3 years old, was supposedly the same shade, and is perfect) blue eyes, B6 face, and no clothes (just a diaper and onesie).
    Thanks for the site to vent…I will keep checking, and will gladly let you know if she comes in.
    Steaming in Louisiana
    Kim

  • jmj2

    Central California, ordered 11/04 through the website, shipped 11/24. Nothing received.
    Jeanne

  • Jenn

    Order 2 dolls on 11/17. One was shipped 12/9 and have not received. THe 2nd was shipped on 12/17 and received on 1/2/04. Also, if anyone is wondering what the CP number is, I contacted the US Postal Service and that is a US Customs receipt number which can not be tracked or traced.

  • Kim

    So. California here Andrea, Still waiting for MT doll and accessories. Ordered on November 3rd, 2003. Said shipped out on November 18th!! Still nothing!!!!!!!!!! I am obsessed too. This sucks!

  • Katie

    Hello all…I am now in intense therapy for This MY TWINN situation…JUST KIDDING, Anyhow Thank You to the people who are putting when they orderd if received and shipped dates. Like I wrote before maybe there is some sort of pattern. The more I research though it is looking like NO just wishful hoping on my part:) Well I am off to stalk my mail lady to see if it came today…freezing or not (I live in Michigan) I am waiting outside for her…Not really…Okay all keep posting to give us all hope..but as we sit here stewing please remember all the GOOD PEOPLE at MY TWINN that are jobless today…It sure makes our problems seem minor…HAVE A GREAT DAY EVERYBODY:) KATIE IN MIDLAND MICHIGAN BRRRRRRRRRRR

  • Denise

    Hi! I previously posted twice. I did not receive the item as ordered thru. website, so I was told by my bank (because it was a debit card) to attempt to send it back to MyTwinn). I did and they refused shipment and it was returned to me. I have since filed a claim with my bank but who knows what will happen. Do you believe that the day we got it on Dec. 27th (and it was guaranteed by 12/23) that my daughter’s first reaction was : “Hey, it looks like Nina!” (Nina is her friend next door!) I am so dissappointed and I ordered matching clothes for my daughter too…was going to have their picture taken for her 6th birthday which is this Thursday!!!!!!!!!!! and have her pick out more clothes as a birthday present!

  • Caroline

    For those of you with wig problems. This lady has some original My Twinn wigs.

    http://www.picturetrail.com/gallery/view?p=999&gid=1725252&uid=745070

  • Anonymous

    I was just curious if the lady that starting this website ever got her doll? I see nothing from the people that originally were on here so maybe they got theirs and forgot to tell us….

  • Marsha

    I finally received my doll yesterday. I live in the Minneapolis area. She is exactly what I ordered and was supposidly shipped on November 14th. She does has a place on her neck that isn’t sewn so she looks like she has a hole in her neck but I think it can easily be fixed, looks like part of a seam they missed. There’s still hope for everyone.

  • Honor

    My husband says that I’m being an irresponsible internet user because I’m reading all of your comments all the time and not posting one of my own. It seemed pointless; same story again. I waited a long time for the first doll I ordered in 2001, so I decided this time I would order in plenty of time. Hah! I ordered Oct. 2 and around Thanksgiving started to worry. Called the Monday after the holiday weekend and they said it had been shipped 11/25. I felt better; that seemed like plenty of time. But by Dec. 15 or so, I started worrying again. At that time the recording just said the wait was over an hour, try again later. Finally a friend told me about the web site. So, Christmas Eve we went out and bought something else. I was lucky in two ways: we don’t do the whole Santa thing, and she had not asked for the doll, just admired her sister’s and I knew she’d like it. So, it ruined my Christmas, I love all the anticipation, but not anyone else’s. And I have a happy ending: we got the doll yesterday! I screamed my daughter’s name when I saw the mailman getting the box out his car. We all ran to the front door, made his day I bet. It certainly made ours. It was like another Christmas. She is exactly what I ordered, no flaws, pajamas came too and are the right size. I just feel such relief and I wish the same for all of you.

  • jacki

    Well I am still waiting. I ordered Oct. 6. Email confirmation says it shipped Nov. 4th. I checked with the local post office and they told me when something is shipped from overseas the slowest, cheapest way, it usually comes by ship in crates. They said sometimes the crate could sit on the dock 30 days before it gets on a ship, they assure me it will be here. Said it could take months sometimes. My sister informed me when she moved from Germany back to USA, they shipped there household items and furniture by crate the cheapest way and it took 6 months before it arrived. So maybe there is hope.

  • Kristal

    Thank you for the wig site, there are many to choose from. None match mine, but I will keep checking.
    So happy some of you are getting your dolls, and what you ordered. Great news!

  • Gwen

    I have same story as everyone else: Doll didn’t make it for Christmas, disappointed child. Finally received doll, and it is not my child:
    I have a T-6 face.
    I have curly waist length light brown hair– no bangs,
    light complexion,
    and light blue eyes.
    I NEEDED t-6 face,
    light complexion,
    light blue eyes,
    BUT STRAIGHT SHOULDER LENGTH DARK BLONDE HAIR- no bangs. If anyone has my child, let me know. If I have your child, PLEASE LET ME KNOW. I will be glad to send pictures of the doll.
    Also, ebay is selling wigs, too, so if your hair for your doll is wrong, you might check it out. I hate these people.

  • Gwen

    I am posting again because some are interested in shipping and arrival dates. I ordered Oct. 20th, was told doll shipped on Nov. 17th, and received a doll– not mine, I don’t think– but received it on December 26th. She is beautiful and we’ve named her Cassie, but she’s definitely somebody else’s. See previous posting if your interested in seeing if she’s yours. I am looking for a t-6 with shoulder length blonde hair– straight, with no bangs, light blue eyes, fair skin.
    Thanks,
    Gwen

  • jmj2

    For those of you who are as obsessed as I am about getting ‘my’ doll from MT. Here is another site with customer complaints.
    http://www.tara-nicole.com/mytwinn.html
    Jeanne

  • Gwen

    OK. . . I know I’ve posted three times in the last 10 minutes, but I am so excited to know that I am not the only one who waited (or is STILL waiting) for the postman to come day after day. I seriously thought I was the only one until today. I have sent several of you who said you received a doll, but not one that looks like your child, a picture of the doll I received. She doesn’t look like my daughter, either. Is there a way we can set up a website where all of us send our pictures in and “swap”? Just a thought. I love our doll– she’s beautiful, but I am becoming increasingly more irritated that she is just NOT the one I ordered. Well, just a thought. I don’t know how to set it up, but I’m going to research a little bit to see how to set up such a site.
    gwen, again!

  • jmj2

    I have some space on one of my sites that I could put some pictures on.
    You can email the pictures and I’ll post them.
    Jeanne

  • Anonymous

    Welp there she goes the mail lady cruised on by today no stopping ………..NO DOLL…Gwen what a good idea about putting up the dolls on a site..I am reading alot of your messages and I looked on Ebay and a lot of you are describing dolls that are on Ebay.. I can not believe how much those dolls are going for. I am not paying for my doll 2 times then paying double but I noticed there is one dealer that has MANY of the dolls…It is weird to me but then again I have no idea how Ebay works….

  • Karen

    Does anyone else find it odd that MT has yet to file bankruptcy? From a buisness standpoint if the issue is truly a lack of $, it doesn’t make sense to me. I read in a newspaper article that MT had 75,000 orders placed this season. The number seems high to me, but if it is even close to being accurate, with the cost savings they incurred switching their product over to China, and this number far exceeding prior years, how could they be out of money?! It almost sounds more like a supply/demand issue.

  • Anonymous

    I was looking on eBay right after Christmas and there were a few dolls listed. Now there are many more. People are trying to take advantage of the publicity and sell their dolls at the best price.
    Those Denver dolls were pretty pricey – around $150? to begin with.

  • Kate

    Gwen, what was your doll suposed to be wearing?

  • gwen

    I didn’t order any outfit when I ordered my doll– I was watching the outfits on ebay that were cheaper. She was supposed to come “naked”, but she has on a hospital gown.

  • Katie

    Okay I want to make sure that I have this right…Were all of the dolls shipped from China mailed usps? Or something else? The people that got there dolls did any come Ups or fed ex? I have no tracking number at all on mine it says this M03397310002 China 11/28/2003 NO TRACKING NUMBER ??????? Would”nt it be nice if someone from the company could tell us instead of us all guessing….I just am tired of trying to guess and my daughter asking is today the day? Katie MI

  • Katie in MI

    oh here is the other number M03397310001 Sorry

  • Kate

    Mine both came usps..Both ordered Oct 2nd…one arrived Dec 21 and the other this past Monday. The one I just received was shipped on Nov 14th and the other was shipped on Dec 2nd (to NJ)

  • TR

    Did any one try to get a refund if so did you get it? Because I just went to the bank to fill a form out to get a refund hopefully.

  • Caroline

    >>Did any one try to get a refund if so did you get it? Because I just went to the bank to fill a form out to get a refund hopefully.<<<

    TR, I just got off the phone with my cc company, Chase, they gave me a refund on the doll and the pj’s even though I had received them but they weren’t what I ordered. So, there is hope. Chase knows all about the My Twinn deal. I thought I would only get a partial refund but they gave me the full amount and didn’t ask me to return the doll or anything. I thanked them for their customer service of which My Twinn has none. I am still looking for a wig which I can get styled like my daughters. I may just buy a really long one and let my hair stylist cut it. I’ll keep you all updated.

  • Caroline

    Thought you all might be interested in this.

    http://www.myeviltwinn.com/

  • gwen

    My doll came USPS for those asking about delivery. It was my understanding that express orders (some of them) came UPS. A neighbor ordered a doll earlier (not for holidays), and she had express delivery that came UPS. Mine came USPS.

  • Anonymous

    All of the orders that I have heard of shipped China Post (who transfers them to our US Postal Service) for the slow boat, Express orders use China Post to DHL or the US Postal Service depending on how they are set up.
    My Twinn defaulted on almost 1 million in shipping costs with UPS. I doubt that they are using them.

  • Karen

    I just found some information that might be of interest. My Twinn Company also is known as “The Lifelike Company”. If you put this name in quotes under a google search, you will find a couple of interesting articles of a Consumer Product Saftey Commision settlement reached on December 11,2003 with The Lifelike Company a/k/a My Twinn Company. From what I get from the legal document is that MT is in a lot of hot water for the Purple Satin P.J.’s and Rosebud Nightgowns they were importing. It states that the import of these items did not meet FFA requirements and were therefore “unlawful & constitute an unfair method of competition and an unfair and deceptive practice.” The document ends with “the staff seeks the issuance of a cease & desist order against Respondant to Section 5(b) of the FFA, 15 U.S.C. 1194(b) & Section 5 of the FTCA 15 U.S.C. 45.” I don’t know if this is a cease order for the company in general or just in importing these clothing items, maybe some of you who have contacted lawyers could have them check it out. Obviously the timing of this order with their closure can’t be a coincidence.

  • Karen

    Here is the URL of the document I found.

    http://es.bna.com/federal1/20031223/cpsc68p74220frnot20031223.html

    There are some other links, but they basically all point back to this document in one form or another.

  • Katie

    Hey Karen I just wanted to tell you thanks for the information. I am going to have my sister in California check it out. I could not find anything on them…Katie

  • jmj2

    These guys have been bad boys for a while. If you look here http://search.cpsc.gov/query.html?qt=lifelike+company&x=0&y=0
    they show up for the same problem for 2001 and 2000.
    Sounds like they either had to actually sell safe pj’s or risk getting fined based on Karen’s find above.
    Jeanne

  • Michele

    I just read the document. I can’t wait for someone to explain it without the legalese. But this seemed to affect only about 5,500 pairs of pj’s which doesn’t seem like too many. There is something more to this. I hope some lawyers can shed some light.

    Anyway, I am ordering a doll for my daughter from http://www.mycustombabydoll.com We are so excited. We think she is way cuter than the MT and the dollmaker seems wonderful. If you go to http://www.edenberry.com you can get an idea of the dolls and they can refer you to a distributor. Or do a google search on “apple valley dolls” there are lots of other dollmakers that use their products. Some of you might find something you like even better than the MT. My daughter certainly did!!!!
    Michele

  • Elizabeth

    I have been watching this website twice daily for updates to give me some glimmer of hope that my daughter’s Christmas gift which Santa left an IOU for, would come. Well, today, it did.
    The doll arrived in good condition, although the hair color is much darker than the sample both in the catalogue and on the website and darker than my daughter’s, but she doesn’t seem to care, and loves her doll. It has given me much hope to see the postings of those who have received dolls and to see their ship dates, so here’s my info: my doll was ordered in October, charged to my credit card October 30, and shipped November 24. The clothes that I had not already received came with the doll, although the shirt for my daughter came XS and I ordered S/M. I guess I will join the masses and list the shirt on Ebay and try to find the size we need there as well. At this point, I am simply most thankful to finally have a doll for my daughter after MUCH stress and anticipation!

  • Dave in Iowa

    We also received my daughters doll this last Saturday 1-10-04. Our order went in Oct. 15th and was shipped Nov. 17th. We were SHOCKED when it arrived. The doll was not perfect but looked close, we did not receive a white shirt with the outfit we ordered, but we were glad to get what we received. So there is some hope for you yet. Of coarse this did not makeup for the sadness from X-mas. We wish luck to all, I had this one written off. Dave in Iowa

  • Sarah

    Well, here we sit reading over and over again the same story that we have. UUUUUGGGGGGHHHHHHH!!!!! I am DISGUSTED with this company, and I have tried and tried to track this thing down, even as far as going to the Chinese website and then copying and pasting the Chinese into an English translator. Same story, just different language.

    Anyway, my order number is W0643711, the full order number is W06437110002. My doll is a T9 face shape,
    long dark blond hair, no bangs, green/brown eyes, very fair skin. I also paid for a splash of freckles across the nose. She would be dressed in the heart p.j.’s and I got my daughter the matching p.j’s in an XXL. If anyone knows the whereabouts of our doll, either email me at [email protected], or call me at 907-746-4415. I have contacted someone from the BBB, and have disputed the charges on my credit card.

    I voice the very same frustrations as you all, and I also think there is fraud involved here. I wish I had had the sense to investigate the company before ordering the doll, but by the advertising and the promotional video that they put out, you would assume that they made the dolls in Denver, therefore there was no real reason to have a second thought about the whole thing. Boy, were we all outraged to find out the real truth. If anyone else had a doll shipped on December 9th, and has received their doll please let me know, and I’ll do the same when I get my doll.

    Thanks,
    Sarah

  • Scottie

    My granddaughter’s clothing order was shipped 11/25 and I’ve yet to receive anything for her. I went out before Christmas and bought other things for her to open with the family but she really wants these clothes. Has anyone received clothes/accessories that were shipped on 11/25. Please keep order and delivery dates posted; it keeps hope going for all of us. I’ll post when I receive our order. Good luck!

  • CH

    Still no doll…. I am very frustrated. So much for the keepsake for my adopted daughter.
    Casie

  • Katie B.

    Well I’m checking in again, still trying to be hopeful
    I see some of you have got your dolls that were
    shipped on 11/14 same as mine. I’m glad some of you
    are getting your dolls. I still haven’t got mine,
    and if I do I am now worried if it will be the right one!

  • Katie B.

    Well I’m checking in again, still trying to be hopeful
    I see some of you have got your dolls that were
    shipped on 11/14 same as mine. I’m glad some of you
    are getting your dolls. I still haven’t got mine,
    and if I do I am now worried if it will be the right one!

  • HCP

    Good News! I ordered two dolls and matching outfits for my daughters on 12/1/03. They were both shipped on 12/9/03. I just received one of the dolls w/the matching outfits today, 1/14/04 (Louisville, KY). I couldn’t believe it.

    It looks like everything is ok except I think the eye color is wrong. I ordered light blue eyes and they look dark blue to me, but who is complaining. I will know for sure when I get the other doll, because the eye color on it was suppose to be dark blue. I will let you know if/when I receive the other one.

  • Sarah

    That is so exciting that you got your doll! It was shipped the same day as mine. It’s still early here in Alaska, so I have hope that she’ll show up this week! Thanks for posting!

  • Andrea

    I really appreciate all of you posting when you receive your dolls! We’ve gotten nothing yet here in So. California but I’m hopefull once again! Hugs to all!

  • jacki

    Well today we got our matching oufits and acessories. I haven’t checked to see if the order is correct, my husband just picked up at the post office. This order was shipped on 11/28 from China, we live in the Florida Keys. I still have no doll which was shipped on 11/4. Good luck to everyone. If and when we get the doll I’ll let you know.

  • leslie

    HAPPY DAY!!Several pevious postings. Doll and many other things ordered 11/12, shipped 11/21. 2 t-shirts came 12/25. Today 1/14 everything else came. Doll wearing hospital gown, also clothing for doll and daughter loose in box. All perfect. Box opened and banged up. Tiny bit of tape on box. Evidently opened and scrutinized. All USPS from China Post (CP). Did get photo coupon. My order number was P090039600002.We live in Georgia. Return address 700 West 48th Avenue #R Denver CO 80216.No phone given. Don’t give up!!
    My prayers are with all of you.

  • Anonymous

    Maybe things are finally rolling in. About time. I personally feel we should all get our money back. Doll or not, correct order or not. Why? Promises made, promises broken. Children broken hearted on birthday’s, Christmas, whatever the case may be. Some people still have no doll, some people have dolls that don’t look like their children. We are suppose to now search for wigs and eyes and clothes, maybe even a replacement doll because of their careless error in producing/shipping from China. We had to purchase “make-up” presents to cover for the ONE that all of our children asked for. Even if you have your doll and it is PERFECT, if it arrived after Christmas and it was PROMISED to be there for it, you fight for your money. Fight for all of us. I will too.
    And all of those laid off people out there should file somekind of unfair treatment something or other. MT knew they were going under. This company didn’t care about anybody, not even their devoted employees. BAH HUMBUG!

  • Anonymous

    Well, We got our baby yesterday! (ordered nov. 1 Mailed Dec. 5) I let my daughter open her. She was what we ordered, but she had on a different outfit with a note saying the outfit we wanted was not available. No big deal. The eyes weren’t as pretty as her big sisters and had an oily substance on them. They cleaned ok. The big problem came that night, after cuddling the baby all day and even taking her to dance, my daughter kept complaining of a headache. (it started about 1 hour after she got the doll) It was so sever “she” asked me to do something. We don’t ususally do drugs so I knew it was bad. I dug up some tylenol and went to read her a story. The doll smelled so bad I couldn’t stand it!!!!!! We ended up taking the doll away after she went to sleep and aired her room out. The doll is living on the front pourch with one of her sisters to keep it company. This is so terrible. I wish we did not have to go through the heart break of a perfect looking TOXIC DOLL. When ever she goes near the doll, her head ache comes back. I can’t even be near the doll it is so bad. Being out side hasn’t helped. Its warmish but not sunny. She smells plastic like or petrolum based. Does any one have any suggestions? She loves the doll and has waited two years for her. Right now she is half between tears and denial that it smells. Yet she won’t go too close to it anymore. My Twinn is unreachable and there for no help!!! Please help me with any suggestions.

    Thanks,

    Sad in the south!

  • Sarah

    Dear Sad in the South,

    I would take your doll to a lab and have it analyzed (sp.?) to see what the substance is. I definitely wouldn’t let your daughter play or handle it until you find out what is on the doll. I would take care of it ASAP and maybe you can contact the EPA. Perhaps if they were importing dolls with toxic substances, we should all be aware of this new problem!

    Let us know what happens!

    God is still in control.

  • Anonymous

    That is really scary….Also a really serious substance on the eyes I would really be concerned… It has got to be scary for you not to get any answers…

  • Anonymous

    ****************2004 DIET TIPS********************
    **************************************************
    1. RUN TO THE MAIL BOX WHEN YOU HEAR A BIG TRUCK GO BY.
    2. DONT EAT BECAUSE YOU SPENT SO MUCH MONEY, YOU CANT AFFORD TO
    3. RUN AROUND TOWN AND FILE EVERY CHARGE AGAINST THE COME THAT IS LEAGLE.
    4. RUN TO THE MAIL BOX EVERY DAY AND WAIT TILL THE POSTMAN DRIVES BY LAUGHING.
    5. # 4 IS A GOOD WAY TO MISS LUNCH.
    6. DONT EAT BECAUSE YOU ARE SO SICK TO YOU STOMACH
    THAT YOU CANT HOLD ANTHING DOWN.
    *************************************************
    PSSSS THIS DIET IS BASED ON LIVING IN A FARM COMMUNTY, DUE TO ALL THE BIG RIGS, TRACTORS AND FEED TRUCKS YOU WILL BE RUNNING OUTSIDE AND TO THE MAIL BOX AT LEAST 7-8 TIMES PER DAY THINKING MY DOLL IS HERE. NOT!!!!
    ********************RESULTS MY VERY**************
    IF YOU LIVE IN TOWN AND YOUR MAIL BOX IS CLOSER THAN MINE(QUARTER OF A MILE FROM HOUSE)

    *******I HAVE LOST 6 WOPPING POUNDS**************
    *************************************************
    MY CHECK WAS CASHED ON NOVEMBER 24,2003 THE DELIVERY DATE WAS DECEMBER 17, 2003. IT IS NOW JANUARY 15, 2004 AND NO DOLL, BUT THE DIET IS GOING WELL FORGET SLIM FAST & WEIGHT WATCHERS THAT IS CRAP *****JUST ORDER A DOLL**************
    TRUE FROM OKLAHOMA

  • Anonymous

    *****************OOOOOOP’S***********************
    MISPRENT
    3. RUN AROUND TOWN AND FILE EVERY CHARGE AGAINST THE COMPANY THAT IS LEAGLE!!!!!!!!!!!!!!!

  • Sarah

    I like the diet idea, however, my mailbox is not as far as yours. I do live in ALASKA however, and just bundling up to go to the mailbox burns calories, I think.

    My front window is getting crowded with noseprints from the kids watching out the window for the mailman. Hmmmmmm…………………. I think I’ll make them wash that window today.

  • Kate

    TOO FUNNY ! ! ! !

  • Anonymous

    Thanks for the diet tips!!! I needed some Cheering up! Well its raining and toxic baby had to come in the house. We are going to give her a baking soda bath and clean her clothes tonight. I was even thinking of enclosing her in a platic bin with baking soda all night long to see if I can get rid of the odor. It seems to be comming from her plastic not her stuffing. (one can always hope). I have also found out that the reason I didn’t notice it so much is because my daughter sprayed perfume on her to cover the bad smell. “Now I know why santa gave me perfume, It was really for the smelly doll” Ugh!

    My husband says he thinks it maybe from the manufacturing of the plastic. I’ll keep you posted.

  • susan

    Good news,..I got the doll today! Order went out on December 8th. She looks very good though I haven’t thouroghly inspected her since my kids are here. They did NOT however paint on the freckles that I paid extra for. Otherwise she is just what I ordered. Good luck to you all…I know this is just torture for you. (especially those of you who had to leave a raincheck from Santa like I did)I’m sure I’ll keep checking back to see how it went for all of you. If I got mine, there’s hope for you too!

  • MC

    Back again, doll is here but the hair is toooo dark, does anyone know if we can dye the hair or add some highlights? I have tried looking at wig sites but my daughter has a bob with no bangs and dark blond hair and can’t seem to find one to match. Still waiting on clothes don’t know if they will ever come. I guess I’ll keep checking, good luck to everyone

  • Kim

    Hi, its me again in Sunny, So. CA. Still no Doll or accessories but I did get another charge on my credit card from My Twinn!!!! I have recieved NOTHING!!!!!!! Anyone in CA get their dolls yet??? This is making me sick!!!!

  • Andrea

    Hi Kim, Andrea here in sunny Southern California with NO DOLL! This is making me crazy, sick & enraged. I’ll keep you posted if I receive anything, supposedly our doll was shipped on November 25th. My friend here in so. cal. had hers mailed on the 24th of November and she received it on 12/20! What happened with us! anyway, I’ll keep you posted Kim, hugs to you.

  • Anne Marie

    I just wanted to post that I received my order of three MY TWINN cuddly babies today, in good condition, as ordered.

    Best of luck to the rest of you. Hope some more people get good news.

    Anne Marie

  • Anonymous

    I too received a doll with a horrible odor. The clothes had an odor. I sprayed fabreeze on it, but it didn’t help. I too had a terrible headache as soon as we opened the box. I heard that it could be from the insectisides sprayed on the merchandise as they arrive from China. If that were the case, I would think almost everything imported would spell like that. It is for sure a “chemical” smell. At first I thought it was a mildew spell and that it may have been in a musty section of the boat, or the box got wet and then dried out. We stripped the doll, washed the clothes and aired the doll out. The doll still smells, and when we put clothes on her, they too begin to smell. Yes, we too have the toxic doll. I was waiting to hear if someone else had this problem. I thought it was just with the New York shipment. Another disappointment from My Twinn.

  • Sarah

    Does anyone know where the doll shipments originate when they enter the U.S.?

  • jmj2

    Semi-sunny Central California. NO MT DOLL, ship date 11/24. I do have an American Girl on the way and am going to try an paint freckles on it. No way am I going to pay over 200 for an MT on eBay.
    Jeanne

  • denise murrell

    Hi, sad in the south OMG…. I thought it was me .. when I got the doll I told my husband she has a BIG smell I couldnt figure out … .. But now you wrote that your daughter had a headache … I got a horrable headache the day of her birthday January 3 when my mom gave her her doll… and a few more times… Now I am wondering… Has anyone else had the same problem..? I am waiting on my second doll too.. Hopefully I’ll get her soon.. I too keep looking at my door hoping..her date mailed was dec 9 she is suppose to be a birthday present for my other daughter Febraury 22… Is anyone from New Jersey? Have you gotten your doll ?Good Luck to you all … Denise Murrell from- New Jersey

  • Sarah

    I wonder if rubbing the plastic down with Rubbing Alcohol would work, or maybe with an OXY-Clean paste. The only thing I would worry about with the alcohol might be the paint coming off of the eyebrows and lips. You might try that.

    I’m in Alaska, my doll was mailed Dec. 9th also, still waiting, but looking more positive every day.

  • denise murrell

    I forgot has anyone stopped payment on there doll and then got it a few months later? Denise from -New Jersey

  • Anonymous

    What makes me sad about the smelly doll is there is no way to get a replacement! If it is incecticide then I don’t really want my daughter kissing and sleeping with it! Who knows what pecticides are allowable in china!!! I just wish there was a way to know. Maybe we should get the dolls tested but by who?

    Sad in the south

  • Jill

    Got my doll today. Shipped on December 11. I already had the credit card company cancel the charges and had to call them back today and tell them to reverse it.

  • Sarah

    I would try a local laboratory, maybe if you explain your situation they will test it for free. Otherwise, I’d look up the local Evironmental Protection Agency. They’d be the folks who deal with this stuff. They would let you know what you can do to either counteract it, or if it is even safe at all. I’d definitely have it checked into if you would ever need the documentation for a lawsuit.

  • Kate

    Tried to return my 2 dolls as directed by my cc company because they need proof that I did so before they can continue the refund process. Well, the USPS tracking states that the packages are being returned to sender because the company has moved and left no forwarding address. So, the dolls are coming back. Now I just have to get my receipts together and send them to the bank. Hopefully this mess will be cleared up soon. I am so mad at this point I could just scream!

    Gwen, as I told you, I will email you a picture of the one that fits your description.

    The saga continues!

  • gwen neill

    Kate, I’m sorry you got your dolls back. I appreciate your sending the pictures. My e-mail is [email protected]
    Thanks,
    Gwen

  • gwen

    To the lady in the south: I am in Mississippi, but my doll has no odor. That is so odd to me. This company is so inconsistant. I got my doll Dec. 26. It shipped on Nov. 17th.

  • Renae

    We had ordered two doll on Nov. 12. We are still impatiently waiting on one to arrive. We received the other on Dec. 5. When we received it we also noticed a horrific smell. My husband had worked at a shipping company where they commonly received crates of items from China. He had always complained about the smell when they opened the crates. He said that they told him that it was a type of insecticide they used because the bugs loved the wooden crate. When we opened the doll he recognized the smell immediately. It was the insecticide smell that he had commonly smelled at his previous job. On our doll it seemed that the smell was coming from her body and maybe her hair, but definately not the plastic. We gave the doll a room of her own where we did not have to smell her. We sat her right beside our ionic breeze air purifier. After a month I am proud to say 95% of the smell is gone. Another few weeks and maybe the smell will be completely gone. In fact the week before Christmas our greatest fear was getting our second doll and not having enough time to air her out– although this was when we still had faith that the doll was going to be there for us to give to our daughter at Christmas.

  • Staci

    I asked on a few of the doll lists that I’m on and here are the results I got for helping clean that smelly doll. I’ve filed them away in case I need it too (IF and when we ever get our doll!!!). Once again, these are NOT my suggestions, and I have never tried them personally. Use them at your own risk, and take all advice with a grain of salt.

    Let us know what you try and what works!

    Staci

    **************************
    Try the bag with baking soda routine. Right now I can’t think of another thing that makes sense. Febreeze will just add another smell to it. Baking soda is pretty harmless. I would also wash with soft scrub first…….to make sure surface oils are gone.

    ***********************
    All my My Twinn dolls had a strong smell when I first got them. I don’t know what it is, but they don’t have the smell now. I would suggest airing it out for a week or so.

    **************************
    I went to a craft show once and there is a cat litter called: Mother Earth Cat Litter and Soil Enhancer. (hear me out, LOL) This lady had put AMONIA in the palm of my hand and then put some of this litter on the amonia. In just seconds you could not smell the amonia. It is used for all types of oder eliminators. If she makes a net bag and puts some of this in it, and then sticks the doll in the bag, and zips it shut, it might help. Might take a week or so to work but I think it should.

    I have a big bag of it, and if this lady would like to try it out, I will mail some to her for just the postage that it would cost. I will even make the pouch for the litter.

    This stuff is awesome, and it is made out of NATURAL materials called: Zeolite Mineral. You can even dispose of this in your garden. The best part is, to rejuvenate it, put the granules on a screen, wash them with clear water, and then dry them in the sun, and WALAH! They are like new again and can be reused.

    *****************
    I would be concernd that this might truly be toxic – a lot of plastic gasing off is.

    Also, I’d address the child’s tendency towards migraines (a migraine is defined by its cause, not severity, and a chemical headache is a migraine). Make sure she stays well hydrated – dehydration can be one of the biggest factors of migrines. Make sure she has plenty of magnesium. I can shorten the duration of a migraine from 4 days in bed to one night, with this. Also, once you have a child who proves to be migraine prone, look for triggers – this won’t be the last thing that gives her one. Many doctors don’t believe childrne get them – they are wrong. My daughter finally got help after we went to a neuro-opthomologist. She gets them in her left eye. Several doctors told us they had no idea what it was (her eye dilates and stays dilated for a period of time – once it was paralized all summer). Oed didn’t and opthomologist didn’t and neurologist didn’t – keep looking till you find one who does recognize this, and also research online – my neuro opt told us that is often the best source of help. We’ve found this to be true.

    There is a product called Rescue Remedy (by the Bach flower remedy company) that is carried by health stores and is useful anytime a person is stressed. It can be used after injuries and emotional upset and with things like migraines. Helps smooth things down.

    ******************************
    This is probably something you have thought of already, but be sure to remove her clothing and wash it. I would air her out as long as possible. I bet it will get better. Did you wash her vinyl? I would definately do that. I have done it with Ajax dish soap, and it has been just fine.

  • Anonymous

    Thanks Staci! She was outside as much as possible today. This evening she had her clothes removed and had a baking soda bath. I will then let her air out for a while and see what happens. Her clothes cleaned up just fine. I just worry that if its is insecticide it maybe dangerous for children and now I may have foiled my chances of knowing. If the baking soda and airing out doesn’t work. I’ll move down the list. Please thank those who gave the suggestions. The smell bugs me more than my little girl and she isn’t prone to headaches at all. As a matter of fact the tylenol we had was expired…. oops! She hasn’t been to the doctors for being ill since about feb. of 2000 (knock on wood it will stay that way). I guess thats why I was so surprised when she complained. I guess we are currently luckey in health and unluckey in dolls!!

    I’ll let everyone know how the bath and bakingsoda worked tom.

  • Caroline

    >> When ever she goes near the doll, her head ache comes back. I can’t even be near the doll it is so bad. Being out side hasn’t helped. Its warmish but not sunny. She smells plastic like or petrolum based. Does any one have any suggestions? She loves the doll and has waited two years for her. Right now she is half between tears and denial that it smells. Yet she won’t go too close to it anymore. My Twinn is unreachable and there for no help!!! Please help me with any suggestions.<<<

    Dear Sad in the South;

    I worked as Police for the Port Authority. The smell you are describing is a fumigation agent. Leave the doll outside for a few days and the odor should go away. It is standard practice to fumigate all cargo containers coming overseas. These doll came by ship which is why the fumigation is so strong. They may have been in a container with other products that had appareant contamination. Hopefully airing the doll out will be the answer. Also, if it has clothing, put it in the dryer with a dryer sheet on just the air option and that should help.

  • Michelle

    I ordered 2 My Twinn dolls on September 16, they were the only thing that my daughters wanted for christmas. The first one arrived in early October, but the hair was never cut to the proper length. My Twinn sent me $30 in gift certificates, to cover the cost of a hair cut for my doll, because the customer sservice person said there was a back-up at the doll hospital. They said my second doll was taking longer because i was having a freckle painted on her cheek. November 15 they told me my doll was being shipped that day rush delivery. They also gave me $20 in gift certificates for my aggrivation. When my doll didn’t arrive early December, they told me it was shipped standard and they put a trace on it (so they said). December 18 still no doll, they told me to call back the next day and they would have more information. Well we all know they closed that day. My second doll finally arrived on January 12, she is not my doll, the freckle is painted on her , but it is barely visible. The doll I have has blue eyes ( I ordered greenish brown), and it has short curly shoulder length hair with no bangs (I ordered shoulder length straight with bangs). So much for my $50 in G.C. Maybe I should just be happy that it doesn’t smell. Let me know if this doll can help one of you.

  • Katie/MI

    Okay everybody I hope today is the day that everyone gets their dolls…..I am totally snowed in here and I need something nice to happen today…Well I just wanted to say good luck and maybe today is the day….Katie/MI

  • Katie

    …I am still hoping that ours will come even though it has been since Sept. but one can hope cant she:) but here is my MIA doll
    T-10 Face
    Grey/ Blue eyes
    Dark Blonde Hair with Bangs
    Fair Skin
    Keep the faith…..Katie/MI

  • Jennifer

    I ordered the Baby David doll and was told it was shipped on 12/8. I still haven’t received it.
    If anyone here has received my order (W06464420001) please email me!

  • Sarah

    Hi Guys,

    This is turning into a “My Twinn” support Group! 🙂
    “Hi, I’m Sarah, and I ordered a My Twinn doll…..” lol. Anyway, Caroline, just a question for ya’, do you know if it’s common to have problems in shipping like the ones we’re experiencing or didn’t you get into that aspect of it on your job? I’m glad you posted about the smelly dolls, if mine ever gets here, I’ll be sure to air her out if she stinks, but unlike Katie in MI, I’m not snowed in up here in Alaska, just FREEZING IN THE ACE IGE! Hee hee. I wonder how a few days in sub-zero temps would affect the doll, maybe the stuff would just FREEZE off. Don’t want to try that, though, with all the other problems we’ve been hearing about, her plastic might freeze and crumble into nothing! Anyway, have fun in the snow, Katie, and I’ll try to keep warm in the deep freeze up here!

  • Theresa

    Hi everyone,

    My Order just arrived. Posable pet and all. We are so happy!!!!

    The skirt and top are the right size and we have an extra set of PJ’s (I gave up an order a pair on ebay) but I think we will hold on to them because they aren’t the best of fabrics and I can see them wearing out before they fit right.

    My daughter loves the dog!!! Beagle posable and can’t be much happier. she said she knew Santa would send it just didn’t know when. (Children have such faith)

    Well it is a happy day here in Pennsylvania I hope other people are as happy.

    Theresa

  • Kim

    Hello again,
    I still haven’t received my baby, but received a nice email from Michele in GA. Thanks again! I have officially given up on baby #2. I found a toy store in town that sells Lee Middleton dolls, and bought the “Treasured Child” that has white hair and blue eyes and sucks her thumb (just like my four year old!) so I am happy, and we wrapped in Christmas paper, and big sister was holding her MT doll, and all excited while she opened her late Christmas present. She was thrilled, and carries it everywhere with her!!! (She also tells it to stop sucking her thumb, like we tell her, so maybe this will be a good help on breaking her little habit!!)
    I also contacted my cc, and they are disputing the charge for me.
    Good luck to you all.
    Kim in Louisiana

  • Anonymous

    Thank-you all for the infromation on the smelly doll. Its was odd because the package doesn’t smell just the doll. The doll had a her bath last night, slept in her baking soda bed and has been out in her stroller since 9am and will go to the park this afternoon for a nice stroller ride around the pond. I must say her smell is seeming a bit less or else I am getting used to it.
    Katie my girls would love you to send the snow south to us! If snow comes near us we have promised to take them to it!!!!! IF it snows at night we wake the kids up to go play!! It is very chilly for us today- about 50 but the wind makes it feel cooler . It is sunny!!!
    As for those who haven’t got your dolls hang in there! I think they may eventually come and most importantly be glad they weren’t on the boat mine was 🙂

  • TR

    Those of you that got your dolls did they come from China or Denver I was wondering because my doll was suppose to be shipped Nov.21from Denver and no show .It is good to hear that some of you got your order good luck to the rest of us.

  • Dawn

    Received doll today. Ship date was 12/9. Not sure of the condition yet. My husband signed for the doll and said the box is in good condition. Can’t wait to get home and see how the doll is. BTW I am in NJ.

  • Jennifer

    Shortly after I posted here this morning the mail lady dropped off my Twinn doll! I can’t believe it finally came! And it was the right doll and everything! It was shipped on Dec. 8th. So I guess for those of you who still haven’t received your doll, there is still hope!

  • Anonymous

    My doll came directly from china and we did not have to sign for it. I hope that helps.

  • CH (Casie)

    I am still waiting for this doll. My mother-in-law has refused payment on the doll with her cc.Also, my best friend works for the EPA in the DC area, so as soon as I get off my computer, I’ll ask her about the smell and what, if anything, you can do to get rid of it or have it tested. I’ll keep you posted…
    Casie

  • Casie

    I spoke with my best friend regarding the smell on the doll. She is not at work today, and will not be returning to work until Tuesday. She works with pesticides, etc. She wants to talk with some of her colleagues regarding how you might be able to not only get rid of the smell, but how you might be able to make sure that there is no trace of the chemical remaining on the doll. She highly suggests that you not give your daughters the dolls until you can be sure that there are no harmful chemicals on them, especially since people can have different reactions to them which can vary in severity. She will also try to find out where you might be able to take them to get tested. Take care, Casie

  • Michele

    I don’t believe it! I went to the mail box and there was a plastic envelope with a MY Twinn (CHina) return address. I thought, oh man, the Red outfit I ordered was here. I opened it and to my surprise was a receiving blanket that I DID NOT order!!!! Imagine that! ALso was a packing slip that showed a list of the items that I had ordered, the doll and the outfit. I wonder if it will ever show up. The other crazy thing, is, this had a different order number. My other two ended in 001 and 002. THis one ended in 003.

    Nothing seems to smell but, I am putting it outside anyway. If they fumigated containers at the docks, wouldn’t everything in the container smell?????

    I’ll keep you posted. IF the doll shows up, I am not giving it to my daughter as we ordered a gorgeous doll from http://www.mycustombabydoll.com She will be here in 2 weeks.

    Michele

  • Andrea

    Andrea in So. California here again, No doll, and I’m loosing hope, does anyone have an American Girl Doll and are they cute, my 8-yo showed some interest in them. Any opinions would be helpful. Will keep everyone posted on the “arrival” of our lost MT Doll.

  • jmj2

    Michele, Did they charge your credit card for the blanket?
    I didn’t look for any more MT charges on my cc but I am going to make sure that I got all of their charges reversed.
    Jeanne

  • Michele

    Yes, they did, but I thought think it was the shipping charge! Like anyone should have to pay for that. The front of the envelope said $4.95 and that is the charge on my c.c. It said it was shipped on 12/16. The emails I got from my twinn said shipping was 12/9 and 12/10. THe whole thing is bizarre.

    Michele

  • Andrea

    P.S. My Bank credited my account for all the MT charges, this should give me closure, right? Wrong! Hugs.

  • jmj2

    Wow, they could write a book. 101 ways to tick off your customers.
    Not caring about messing up 1000’s of orders. Even if the shipping delay was not their fault (I actually blame it all on them) but they seemed to make a huge effort to not ship the right items in many cases. They must have been planning to shut down for a while.
    So who has been waiting the longest for a doll? I have a 11/04 order date, 11/24 ship date, but there must be someone here waiting longer.
    Jeanne

  • Andrea

    I have a ship date of 11/25 and an order date of 11/12.

  • Sarah

    Ok Gals, listen up!

    I think I may have our link to the shipping company. The My Twinn Co. said the delays were due to delays from the Red China Shipping Company to the USPS. When I looked up the Red China shipping Company online, it takes to you a shipping company Called COSCO. Their “hub” is in Secaucus, NJ and their phone number is 201-422-0500. I just tried to call the import department, and no one was there, I didn’t leave a voice mail message. If we all try to call perhaps we can get some answers if this is the shipping company that MT used. If not, we’re no worse off than we are now. I’m wondering if there are seperate boats to the West and East coasts. I’ll let you know if I get any further.

  • Andrea

    Thanks Sarah, I was wondering the same thing about the boats. I can’t call from work but I’ll call from home and see what happens. Thanks again!

  • Sarah

    O.K. just got off the phone with the COSCO folks. The gal was very nice, but she is thinking that it is not COSCO that shipped them but the China Shipping Company. She gave me some hubs here in the U.S. so will try to look those up online and give them a call. She said she thought the hubs were in California, Seattle, and Chicago and I’m sure on the east coast somewhere. She was very nice and told us all good luck.

  • stephanie

    HAVE FAITH! i HESITATE TO SAY THIS BUT I GOT MY DOLL TODAY. I HAD AN ORDER DATE OF 11/12 AND SHIP DATE OF 11/24. I WILL HOPE FOR ALL OF YOU THAT YOUR DOLLS ARE JUST “IN TRANSIT” LIKE MINE SEEMED TO HAVE BEEN. ANOTHER POINT OF INTREST IS THAT I WAS BILLED TWO SEPERATE TIMES ONCE FOR THE DOLL, AND THEN ONCE FOR THE SHIPPING. IS THERE ANY CONNECTION BETWEEN THOSE BILLED TWICE AND THOSE ONLY BILLED ONCE, TO THOSE OF US WHO HAVE RECIEVED OUR DOLLS AND THOSE WHO ARE STILL WAITING? JUST WONDERED, I WILL CHECK BACK AND HOPE THAT YOU ALL WITH HAVE THE SAME FORTUNE THAT I HAVE HAD FINALLY! STEPH

  • Sarah

    Ok,

    Just got off the phone with the NICEST guy from the China Shipping Company named Sergio who tried and tried to help us out with something. He was so nice. Anyway, basically, here is the way it goes. The shipping company ships these containers to the U.S. When the ship gets unloaded SOMEONE has to pick up the merchandise. Kind of like a proxy from what I understand. So, he said My Twinn had to have someone sign for the stuff on their behalf. Then, from there it might get flown into Denver where it is picked up once again from someone who takes it to the Post Office. He said that if it goes to Denver, the original ship would dock in L.A. Of course, this was a lot of guessing on his part. Anyway, he said if I could provide him with ANY information at all i.e. something that looks like a bill of lading number, or a vessel name, or a container number, he would be able to help us maybe. He even went on the My Twinn website while I was on the phone with him, and was trying to find out maybe how they shipped them. Anyway, I’m trying my best. Maybe I’ll call the L.A. office and see if they know anything. Here is the website address if anyone else feels like calling around for information: it is

    http://www.chinashippingna.com

    I’ll keep you posted, and if anyone has any useful info. maybe we can track these puppies down.

  • Denise Murrell

    hi all .. i wanted you to know i received my doll today at 1 pm… so strange too…because i told my husband last night i was going to stop the post woman and tell her if she could look out at the post office for the doll… i live in a townhouse complex . so she was at another part of the complex and me and my mom were outside with my girls playing (it snowed here today).. anyway when i started to tell the post woman i am looking for a box she said oh i have one for you today… my mouth fell open wide… i didnt know what to say.
    when she opened the truck sure enough there was the box.. i cut my hand opening the box too.. its is just what i ordered but i noticed the date on the box said shipped jan. 13,2003… when i was told dec 9,2003 was the shipping date… anyway she is here and will be a present for my daughter in february for her 4th birthday… my mom bought her for her and she said she will reverse the credit card charges..i wish you all luck and hope you all get your dolls… take care.. denise murrell -from new jersey

  • Kristal

    Great detective work!!
    Just to update the cc refund thing. My MC reversed the three charges for the two dolls and the outfit. I told them I did finally receive them and I had them re-apply the outfit since it was what I ordered. I told them the dolls were not. They will now evaluate whether or not to re-apply to my account the charges. Will keep you posted incase it helps.
    Good luck in tracking down your dolls. Kinda like “Dollies Angels”. (charlies angels) Very cool.

  • mamajen

    Hey all – About the smell – both my dolls had the smell – chemically bad smell. I kept them in their boxes until CHristmas (approx. 12 days)
    Christmas morn it was still slightly there but I never noticed it or even thought of it again until you all talked about it – My girls didn’t get sick that I noticed – But they don’t sleep w/ them. I smelled them now 3 weeks later – and no smell.

  • mamajen

    This is what my shipping label says if it will help any –
    It has the normal shipping stuff preprinted on it like – china post, dispatch notice, 2104, cp72, cat. of parcel, etc.

    Then printed just for my label it says:
    Wednesday – S – 200
    and below that small it says
    617
    My shipping number
    Marked as “Gift”
    Marked as “SAL”
    It labels weight, charges, contents, Customs value, my address, china address, my order #, MT return address in denver
    Then there is a stam pfor customs or something that says
    2003.11.20.16
    and it says the name GARY

    HOPE THAT HELPS!

  • Sarah

    I asked Sergio on the phone if he had any idea what the smell might be, and he told me that it was probably the chemical they use to fumigate the crates in China. He said they can’t ship them if they aren’t fumagated. I will try to call them with some of your numbers from your label and let you know if it helps.

  • Sarah

    Just talked to a lady in L.A. and she basically told me the same thing that Sergio did in Seattle, and that is that we need to know who My Twinn is using to ship the dolls once they get to the U.S. Any clues?

  • Karen

    Sarah,

    If you go back to a message posted on 12/28 by Ann, she stated she purchased a doll off e-bay from someone who was an ex-employee of MT, maybe you could ask her to contact the seller with the info. you are trying to obtain. If the ex-employee doesn’t have the information, I would think she would have some kind of contacts.

    The other thing, is that there has to be MT management looking at this site to see what is being said. They are obviously cowards to not have any kind of phone number available to their customers, but if they have any kind of integrity left they could post information like this without identifying themselves. Anyone at MT out there willing to show there are still human?!

  • Anna

    Hi, I posted once a while back. I have some shipping info. I received my order from MT in the latter part of Dec. Promised for Christmas, charged my cc twice for express shipping. Another story…….anyways, it came from China, MT gave me a tracking number before they shut down and I could track it through usps. It said it left china on the 16th of Dec. USPS said (because I harrassed them) that it has to go through customs. Which it did on the 25th. Then it went to San Francisco, from there it came to Walla Walla, WA by the 30th of Dec. So, mine went straight from China to SF. Just thought maybe that helped someone out there. Thanks.

  • Anna

    I just have one more thing to add. I think it is really sick that people are trying to make major profit off of people through ebay. I have always looked and have bought things for MT dolls in the past and it honestly disappoints me so much that people would do that. That’s it. I just had to gripe!

  • Anonymous

    Hi, everyone! I just wanted to let you know that we received our doll today! We ordered her October 2nd and the ship date was 12/9… the leash and collar set that we ordered was also in the box. She was the right doll! She does have a slight odor but it isn’t very strong so I’m sure that it will go away. I was absolutely floored when I saw the package on my porch! I wish all of you the best of luck in getting your orders!

  • Sarah

    Where do you live, in what state? Mine was shipped on Dec. 9th also. Do you know the carrier that shipped it from China, does it say?

  • Barb

    Andrea (and anyone else interested)
    My daughters have Twinn dolls as well as American Girl dolls – they love both. My oldest is 10, and she still enjoys playing with her AG dolls – my youngest is 7 1/2 and she loves all her dolls. We have had nothing but fabulous interactions with American Girl. I have ordered by phone, web and purchased at AG place in Chicago as well (an incredible experience – we had lunch there this summer – if you want more details just email me). I ordered from AG the night before I ordered MT – I had everything from AG in 5 business days at regular shipping. I waited 2 weeks for MT at EXPRESS shipping. The doll quality is good, and they are a bit more portable than MT. I also must say that although the outfits are not inexpensive, the fabrics are very nice, and they are well made. One thing I had forgotten about MT until I ordered this Christmas, is that they do (did)not make their doll clothes easy for children to put on – this has not been an issue with AG.
    Hope this helps.
    Barb

  • Sarah

    OH YEAH! YIPPEE! SHE CAME! OH YEAH!

    Our doll made it just about 5 minutes ago, about 6:05 p.m. Alaska time. She is PERFECT, just what I ordered. She looks really really good. The P.j’s were there also, right size and everything. As for an odor, she does have a faint odor. My daughter is so very happy. The hair is darker than I expected, but it matches my daughter’s very well.

    I’m going to scrutinize the packing slip, will let you know if I come up with anything. So. California, maybe this means the deliveries are coming into the West Coast.

    Once again, my doll was shipped 12/9, ordered 11/22 and I live in Alaska.

  • Cindy

    Congratulations, Sarah! My post was the one above your first post. My doll was also shipped on 12/9, and we got it today, too! I live in Colorado. I looked at my box and all I can see is that it came from China. It seems like most (or at least some) of the packages that are arriving are based more on shipping dates than on what state they are going to. By the way, I visited the My Twinn doll factory in Denver in September. (They wouldn’t take any orders there but they had a display of dolls that we looked at.) The factory had workers, lots of packages going out, and different sections labeled “eyes”, “hair”, etc. We also saw lots of doll heads, as well as some of the actual dolls that were in the catalog. In other words, there was NO indictation to us that the dolls weren’t made there. Was that before they moved to China? The factory in Denver was also new for My Twinn- they used to make the dolls in Littleton, my home town. They moved to a smaller warehouse in Denver to once again try and save some money. I think that this move also messed them up and delayed people’s dolls and caused them to lose some orders…

  • Andrea

    Yay! I’m very happy for you girls and hopeful for us non receivers, how weird if they are being shipped to So. Cal. shouln’t we have gotten ours with a ship date of 11/25. hmmm, I guess we’ll just wait. I decided to wait until the end of January and then order an AG doll, thanks Barbara for the great information, it sounds like the AG company is very customer service oriented, I love that! Ok, I’ll stop obsessing for tonight and be back tomorrow.

  • Susan

    Congratulations on all those getting thier dolls! I hope soon everone will have thiers. As for my twinn monitoring the site. They could and they could have told us what to do about the smell in the dolls with out saying who they were!!!
    As for the American girls dolls… My youngest daugter got a Josephina doll when she was 4! That was the year her big sis got a my twinn. We have gotten american girls stuff for 5 years now!! They have always been very good about service. Younger children or those who don’t pick up thier rooms well may break some of the small detailed pieces. We have also had problems with stuff like kits desk lamp. When contacted AG replaces or credits in a snap. We too visited the AG place in Chicago 2 years ago! What a great city and what a great time we had! There are some great family museums in the area.
    HUmmm makes me want to go back!

  • Sarah

    My Packing slip was from China Post. It left SFO (San Francisco?) post office on 1/13/04. The China postmark says 12/10/03. My Twinn said it shipped out on 12/09/03, so one day difference with a postmark is about right. The “tracking” number that I got from the newest My twinn website, is the Number of the Parcel. The category of the Parcel is AIR, so I’m thinking this one didn’t come on a ship. Looks like it was flown into SFO and then shipped up here. Perhaps for those of you who had ordered your dolls earlier, they’re really on the slow boat from China, and the more recent shipments they flew out by Air once they realized the ships were so slow. Just a pure guess. The shipping label definitely says Air. The doll almost has a jet fuel smell, like you would get when you pull your bags off of an airplane.

    My daughter, who is very happy, just said to me “You know how they say in the catalogs, ‘Make it a Christmas she’ll never forget?’……” LOL good chuckle out of that one, eh?

    I’m going to keep up with all of you to see how my support group friends are hanging in there. I won’t abandon you now that I have the DOLL.

    Sweet Dreams!

  • Julie

    I am very happy for all of you who are getting your dolls. I have been reading all of these posts every night and looking out the window for our doll every day. My order was given a ship date of 12/8, so it is giving me hope with so many of you receiving your dolls with a ship date of 12/8 and 12/9. But I also am curious, like Andrea, why its taking so long if it was shipped to San Francisco. I am also in Southern California. Well, I’ll just keep waiting like the rest of you. Hope there is lots more lost dollies arriving tomorrow. Tomorrow will be 40 days for me! I know that there is lots of you that have been waiting even longer than that. Lots of luck to all…..

  • Sarah

    Ok, The best I can figure out by the Dispatch Note from China Post is that my doll originated out of office number 16 on 12/10/03. It was flown by Air to San Francisco (SFO). It left San Francisco at 05:00 on 1/13/03 and arrived in Anchorage at 08:07 but I don’t know which day. From Anchorage it usually takes one day even though I only live 45 miles north of there. The Sender’s instructions in case of non-delivery is printed on the label as having to be redirected to

    My Twinn
    700 West 48th Avenue #R
    Denver CO 80216
    USA

    I haven’t checked to see if that’s the same address as the form that you can print out on the website, but nontheless, here is an address. Maybe someone could call information and see if there is a phone number attached to that particular address. Someone just might be there to answer the phone.

    Good luck, I’m praying for all of you.

  • CP in NJ

    IT’S A MIRACLE

    I ordered a doll on Nov. 27th, and it arrived here in NJ on Jan. 15th. Amazingly, it is all correct with the right clothes that I ordered and even the right sizes! Also, I did not notice a smell, but I’ll double check on that now!

    My Twinn said that it shipped on Dec. 5th. Apparently, it did ship that day. Looks like it went via ship to San Francisco, and then via the USPS it flew to Newark. I had it 2 days after it left San Fran.

    I had given up on it. A part of me did not want to receive it. Since it wasn’t here for Christmas to make my daughter’s face light up that morning, the gift has lost a lot of it’s appeal for me. Now I have to wait till June to give it to her for her birthday (with all of it’s winter clothes).

    It’s a shame that the company was so mis-managed and treated so many customers (and the My Twinn employees) this way. Obviously, given how many people ordered these expensive dolls, there was definitely a market for their product and plenty of profit potential. Ken Theiss (and anyone else responsible for the way My Twinn has run their business) is an idiot and I hope he pays for his actions in one way or another.

    Keep hoping, it looks like a lot of dolls are arriving to the states (a big ship must have arrived from China recently) and some of the dolls are even correct! Although it does seem odd that some things ordered in Oct. haven’t arrived for some people (backordered face shapes?).

    Thank you to all who have posted helpful links.

    Good luck,
    CP in New Jersey

  • Katie in Michigan

    I GIVE UP TODAY HAS BEEN 4 MONTHS…GOOD LUCK EVERYBODY…I really hope the ones that placed orders do get them soon but mine I think is a no winner…I will check in to see your statis’s though because it makes me feel good to know that there are happy endings…..Going out to shovel…Ta Ta everybody…Email me with your good stories to if you wish…:> Love Katie in FREEZING MICHIGAN

  • Jan Laird

    It’s great that everyone is getting their dolls! Did anyone order clothes and not order a doll? Are the separate clothing orders also coming from China, or should we give up? Our ship date was supposedly Dec.1st, but I see that dolls shipped later have arrived and our clothes have not. If anyone has received a clothing or accessory order, would you please let me know, the girls are still hoping for their matching dresses.

    Thank you, Jan

  • Jacki

    Hi, Jan. I had a doll order that shipped 11/4 (still not received) and two clothes orders. One shipped 11/20, got these in December. The second order of clothes shipped 11/28 from China, got those on 1/14/03. You should have yours anyday. Good luck. I’m really worried about the doll seems like everyone is getting them but they shipped later than mine. Starting to give up, but happy for all the other little girls that finally have their dolls.

  • expostal

    The shipping scenario that was mentioned above about using a shipping company and having MT people pick up the shipment is not how the worldwide postal system works.
    Most companies like American Girl use a shipping company like that. They get everything to the US through the shipping company in one big batch that they can control. They get it through customs and then have it shipped to their main shipping hub in the US. When you order, you get and order shipped by AG in the US, not marked shipped from China.
    I can tell that what MT did by the labels is they shipped each order directly through China Post � one order at a time. They did not come in a big bunch that MT had to pick up, that�s not the way the worldwide postal service works. If they shipped using a shipping carrier and them shipped to us using the postal service here, the orders would have to have US postal fees (stamps or indicia) on them.
    The countries in the worldwide postal service are in contract with each other. When you send anything to Canada using the US Postal Service it gets delivered using Canada Post. USPS basically passes it off to Canada Post at the border. Other countries will have a more complicated transfer route, but that�s the basic idea.
    So the boat that the dolls (were) are on is not a shipment that was contracted by MT, the shipment was contracted by USPS/China Post. The shipments could be under the responsibility of China Post or the USPS, but there is no way to tell since there are no point to point tracking numbers.
    I saw on the MT website that they said that they had a shipping company that was at fault for the late deliveries, but the fact that the slowboat labels are from China Post means that they just tossed our orders in the mail and hoped for the best.
    Randi

  • jmj2

    Has anybody in Central/Southeren CA gotten their dolls yet? My mail gets routed to the Southeren CA area before coming up here.
    Maybe they are stuck together somewhere.
    Sarah, I wonder what your doll was doing in SF for a month? Maybe sightseeing?
    Jeanne

  • Lisa

    I am still looking for my doll also. After reading some of the delivery stories, it gave me some hope. I live in NC so if anyone has gotten a doll delivered in NC let me know.

    Funny thing though, we have daily deliveries here at my office through UPS and FedX and I ask the guy today if he had any deliveries of My Twinn. He said their were several at Christmas time and has had 2 since then. He was well aware of the My Twinn situation and said UPS had been flooded with calls.
    I also ask the FedX guy he said he personally hadn’t delivered any but that didn’t mean anything.
    I also ask our postmaster and he said that he had 2 come through at Christmas but no more.

    So if any one has had any delivered on the east coast, let me know.
    Thanks,
    Lisa

  • Paula

    Lisa, I also live in NC. I ordered my doll in November and it was shipped Nov. 25. I was also wanting to know if anyone in NC had received a doll lately. We received a my twinn baby on Dec. 22 that was shipped express on Dec. 9. I was told that our doll would arrive by Christmas. Anyway we are calling our CC company today to see if they can help.. Lots of luck.
    Oh there goes my mail lady. No doll!!

  • Kristi in sunny So. Ca.

    What can I say that hasn’t been said? Same deal. Doll ordered by phone Dec 4, still no sight of it. Although I did order clothes a week later, and got those Christmas eve. Not much fun without the doll of course. I still have hope. Lots of victory stories months later. My daughter has AG dolls as well. And I have to say they are not half as “real” looking as MT even just comparing the catalogs is a dead ringer. AG just looks more like a plastic doll to me. I as well hate what this company has done to our eager, innocent children on this holiday season. But hope a great buyer will come in soon, and make it all right again, and perhaps be knowledgeable and responsible enough to save a few customers so I can order another for my youngest daughter who so desperately wants one like her sisters for her birthday. Some of you may not return with a new buyer just because we’ve been burned. But remember, you never know if a new investor is one of us. We could all be (finally) happy, and back in business with what our children have come to love so much. Still praying for all of you to get whats rightfully yours. And make sure you call your cc companies just in case, mine is crediting my account within 5 days full refund. Even asked if I had any overdraft charges that occured from this to be refunded. Now that’s a great system.

  • Jeanne

    I ordered my daughters baby Oct. 27. Was promised aseveryone else was that it would arrive in 3-4 wks. We got the doll Dec 28, yes it was delivered by USPS on a sunday afternoon. That would have been great but when I opened it , it was the wrong face,hair,skin,eyes,outfit. We ordered a fair skin baby and we received a very dark skinned baby. I was totally pissed after waiting this lon for it. I want to kick that doll every time I see it. This was the ONLY thing my daughter wanted for Christmas…Silly me, I thought by ordering 9 weeks in advance I would be safe…What a JOKE!!!!!!!!

  • Katie B.

    Jeanne and who ever else wants to know, my doll
    was shipped 11/14, two months ago. I still haven’t
    recived it, I live in Wyoming only 3 hours from
    Denver. We did recieve clothes that I ordered
    at a different time on Dec. 28 from usps. But it
    dosen’t do us a lot of good without a doll to put
    them on. I really appreciate all the infomation
    you all share, it helps and keeps us hopeful.
    Katie B.

  • Sarah

    You know Jeanne,

    Maybe the faint odor our doll has is Saltwater…… hmmmmmm………………maybe she WAS sightseeing in San Francisco!

    Anyway, I’m am still so sad for all of you that aren’t getting your dolls. I know my daughter hasn’t put her doll down since she got her. Her and her doll are dressed in their matching dresses today. They look so cute. The only gripe I have is that the freckles are so light, you can barely see them unless you are up close or in the light. Does anyone have any idea what kind of paint they use on their faces? I’d like to add a freckle or two that I forgot to put on the profile.

    Hope you all get your dolls today.

    Sarah

  • Michele

    Look on the internet for custom doll makers. They might be able to help you out. Since I have gotten sick of waiting, I ordered a doll from a custom doll maker. My mother in law used to make porcelain dolls, but there are lots of people who specialize in making vinyl dolls. I have found lots of resources by doing searches. Good Luck.
    Michele

  • Julie

    HOORRAY!!! I peeked outside the window today and there was the box!! The box was in perfect condition (surprising after how long its been in transit.) My mother was here with my kids and when we opened it my mom had tears in her eyes. Its just sooo beautiful! My mom and I smelled it right away and did not notice any bad smell. My daughter is sooooo happy! She is 9 years old and she wants to keep this forever! Now the only thing I hope is that someone will buy the company and continue making the dolls. Because my 3 year old daughter saw it and had little tears in her eyes because she didn’t have one. I wanted to get her one when she was a little older and would treat it with more care. Now that its out of business, I wish I would have got one for her too. Good luck to all of you. I couldn’t believe it actually came on the 40th day! The company had said it was shipped on the 8th, but the packing ship said 12/9. Talk about down to the wire!

  • cathy

    Hi,
    I ordrered my doll in Oct. and just got it today and I live in Fl. I also ordered clothes but they still haven’t come. The doll has no smell but her hair is much darker than the dark blond shown on the web. Someone else asked and I didn’t see an answer, can we dye the hair? or highlight it? Is anyone still waiting on clothes but has gotten their doll? I am waiting to give my daughter the doll till I get the hair thing straightened out and until I get some clothes. Thanks and good luck to all those still waiting on dolls I think there is still hope

  • Valerie

    Smelly Dolls!!
    I am a member of a My Twinn chat list, and one woman’s Asian doll smelled so awful she even named her “Stinky.”

    I haven’t read the other comments for removing odors, but this smell seems to be in the foam body, so remove the clothes and air her out, possibly for weeks. Several members received dolls that caused headaches and asthma relapses, and the dolls did eventually air out.

    For those who have access to a porch, one suggestion was power-blowing, keeping a fan on the doll for days.

    For replacing wigs, http://www.svensonhouse.com and http://www.audreysdolls.com. Both carry Monique, and they offer a discount over most Monique distributors.

    Eye replacement can be very scary, but MT originally used Real Eyes, which will show up in a search but their site may be http://www.dolleyes.com.

    Good luck to everyone.

  • Sarah

    Yeah for Julie! That’s awesome that you got your doll! I think ours is really pretty too. Hope you all have happiness today. Ours made it in 39 days.

  • Casie

    Still no doll… We were told it shipped on Dec. 10th. I just called my mother-in-law and as of yet, we did not receive it. My mother-in-law lives in Cincinnati, Ohio. This is so frustrating. JEANNE : Can you please describe the doll you received in more detail as the doll we ordered is African American. Maybe you received ours by mistake? One can only hope, I guess. Thanks for listening. Casie

  • kristi

    Great for you all. Julie, how did the doll come?Was it just the regular mailman? That seems to differ for each of you recieving yours. I am in the same boat, my 6 year old wants one so bad i am kicking myself for not ordering 2. Oh well. I will pray for a great new MT owner. Also, did anyone place their order over the phone? If so, when, and have you recieved it? Anxiously awaiting.

  • Sarah

    If anyone would like to look over my shipment tag, I will scan it in and email it to you. Maybe you can see something I don’t that will clue you in. Let me know.

  • Michele

    HI Everyone,

    I just found a site that might help those of you with dolls with poor hair, eyes or lashes. It is http://www.dollssoreal.com

    They had wigs, eyes, etc. THey might even be able to give you advice.

    Michele

  • Robin

    Take heart. I ordered poseable pets for my kids via the web site 12/5 which claimed they were in stock. I then got an email saying one pair was back ordered- I received that pair 12/21 at my home address, not at my mother-in-laws which I had given as the mailing address, but fortunately, we hadn’t left town yet. They were shipped from China and delivered by USPS; had to sign for them, they had a “EA” tracking number, and were shipped 12/13. That must have been the new improved shipping.
    Today, the mail carrier left a box on my doorstep with the other two and accessories. Again shipped direct from China. This time with the “CP” tracking number that
    appeared on the new (1/7/04) MT site when I looked up my order number. The package did say “air.” The MT site claimed 12/9 as the ship date but the package said 12/10. The pets are sweet, too bad the company organization was so goofed up.
    Good luck and best wishes to all. -Robin

  • Sarah

    Got a question for you all….. I know I should call my CC company and have the charges reversed, but on the same hand, I feel as though I was decieved by the MT business practices. Even though my doll is really nice, I personally don’t think she is “cheap” like a lot of people on EBAY are saying, but I just don’t feel compelled to call my CC company right away. In fact, for all of those who feel like they can charge an arm and a leg for these dolls on ebay…… my daughter also has an American Girl doll which is very high quality, and we put the MT doll and the AG doll up side by side last night, and the MT doll was heads above the AG doll in skin tone, beauty, and realism. Now, mind you, my daughter is 11 so she wants a more mature looking doll. I’m getting angry at the people who are saying that the MT dolls that are made in China are “cheap.” I’m sure there are some flaws, but if the American made ones were so awesome, why did they need a doll hospital? I’m not advocating what the company did and I definitely would’ve handled it differently, but my daughter also likes to shop on ebay, and she doesn’t need to see that people are labeling these dolls as “cheap.”

    Ok, now that I got that off my chest…….

  • Susan

    Sarah, We have two dolls from denver and one from China. I did not notcie a difference in the quality , just that the china one smelled which I think my twinn may have been able to controll if it was shipped like the AG are.

  • kristi

    I agree Sarah, I have compared the MT, and the AG dolls together, no comparison. The eye cavities on the AG dolls just seem like holes. the doll is plastic. Not to mention when I ordered, i did my homework,MT offered like 10 more face choices just for starters, and AG doesnt paint the face. And MT poses in at least twice as many directions. I am eager (hopeful) for MT to get back in the market by someone more responsible.

  • Anonymous

    Michelle, thanks for the tip on http://www.dollssoreal. If MT doesn’t get a new owner and I am unable to send ours back for new eyes..it is great to know there is a possible alternative. Much appreciated.

  • Sarah

    I agree Susan about the smell, and I’m glad to know that you didn’t notice a quality change. 🙂

  • BunnyGirl

    Hello all! I’m actually a My Twinn fan, but please don’t tune me out! I feel so awful for all of you who either didn’t get your doll or got the wrong doll. Personally, I’ve found ebay to be a MUCH better source for buying My Twinn dolls–many to choose from, excellent RELIABLE sellers who are actually friendly, and short shipping time.

    I think someone earlier mentioned that they saw My Twinn BODIES being listed on ebay–this is not company overstock folks. There truly are several people out there who like to do doll makeovers and “MAKE” their own dolls from scratch. The vinyl can be dyed a different color, the eyes can be removed and changed, and wigs are simple to change. There are experienced “dolly doctors” out there! And they do sell their spare parts!

    Also, someone mentioned something about the China dolls being cheap–as awful as it may be, YES, THEY ARE INDEED CHEAP. I’ve learned from LOTS of online researching that the My Twinn doll parts have always come from China, but until 2 months ago, the dolls had been put together in Colorado. When manufacturing moved from Colorado to China, My Twinn changed suppliers–they ARE INDEED using cheaper vinyl, paints, plastics, wigs, etc. I have one of those “cheap China” dolls and when I compare it to my others Twinns that came from Denver, the differences in quality are UNMISTAKEABLE.

    I really hope that My Twinn finds a way to recover and make a comeback. That includes moving their manufacturing back to the U.S.

    For those of you who didn’t receive your Twinn doll but are still looking to buy a new one, PLEASE TRY EBAY! If you can find a doll with the right face and eyes, you can easily change the wig.

    Best of luck to all of you~~ Bunnygirl

  • Anonymous

    HEY ALL My Twinn had a problem with their website in October and thousands of their online orders got lost. That is why some October orders aren’t showing up. ALSO, My Twinn took 75,000 holiday orders this Christmas! No wonder they got mixed up and give it a little more time! READ THIS:

    http://www.9news.com/storyfull.aspx?storyid=22486

  • Rachel

    Same story in Maryland, Ordered doll 11/23. shipped 12/10. still not rec’d. Called 12/20 to check on status of doll and order accessories, and they said nothing about going out of business. They also reassured me that my doll would be here in time for Christmas…yeah right. My accessory order arrived 12/23 for a doll I still don’t have. And I like everyone else had to go shopping right before Christmas for my 6 year old daughter. I have filed a complaint with the Better Business Bureau of Denver…I paid by check, so the best I can do is hope that the doll comes and it is the right one!!!!
    WISHFUL THINKING!!!!
    P.S. Maybe it will be here by her birthday in AUGUST!!

  • Susan

    I am in Connecticut and have just received the my twinn doll I ordered (was told shipped on December 9th). Doll is perfect. Looks just like my daughter. Came, together with matching outfit. No smell. There is hope for everyone else out there who hasn’t yet received their dolls.

    Regards,
    Susan
    January 17, 2004 (12 noon)

  • Anonymous

    I am in Connecticut and have just received the my twinn doll I ordered (was told shipped on December 9th). Doll is perfect. Looks just like my daughter. Came, together with matching outfit. No smell. There is hope for everyone else out there who hasn’t yet received their dolls.

    Regards,
    Susan
    January 17, 2004 (12 noon)

  • Anonymous

    I am in Connecticut and have just received the my twinn doll I ordered (was told shipped on December 9th). Doll is perfect. Looks just like my daughter. Came, together with matching outfit. No smell. There is hope for everyone else out there who hasn’t yet received their dolls.

    Regards,
    Susan
    January 17, 2004 (12 noon)

  • Anonymous

    I am in Connecticut and have just received the my twinn doll I ordered (was told shipped on December 9th). Doll is perfect. Looks just like my daughter. Came, together with matching outfit. No smell. There is hope for everyone else out there who hasn’t yet received their dolls.

    Regards,
    Susan
    January 17, 2004 (12 noon)

  • Anonymous

    I am in Connecticut and have just received the my twinn doll I ordered (was told shipped on December 9th). Doll is perfect. Looks just like my daughter. Came, together with matching outfit. No smell. There is hope for everyone else out there who hasn’t yet received their dolls.

    Regards,
    Susan
    January 17, 2004 (12 noon)

  • Anonymous

    I am in Connecticut and have just received the my twinn doll I ordered (was told shipped on December 9th). Doll is perfect. Looks just like my daughter. Came, together with matching outfit. No smell. There is hope for everyone else out there who hasn’t yet received their dolls.

    Regards,
    Susan
    January 17, 2004 (12 noon)

  • Paula

    FINALLY today was the day. Our MT doll came and she is just as we ordered her. She is beautiful! No bad smell! She maybe has somewhat of a plastic smell but not bad. The packing slip says that she was mailed on Nov. 26 which was only 1 day later than MT said in email. I do hate that my youngest daughter may not be able to get one. She did get a MT baby this year(in time for Christmas). Hopefully someone with a good heart will buy MT out and keep the company in the USA!! Hope everyone has a happy ending!! We live in NC and we did have to sign for it when the mailman dropped it off. Thanks for all the good advice. We plan to call the CC company and have them put the charge back on the card. However I do not think we should have to pay for shipping. Well anyway I guess I’m off to ebay to buy this doll something to wear.

    Good luck to all.

    Paula in NC

  • Caroline

    >>However I do not think we should have to pay for shipping. Well anyway I guess I’m off to ebay to buy this doll something to wear<<

    Congratulations Paula! As far as clothes are concerned, I bought bought the doll and my daugther matching outfits from The Childrens Place. The 3-6 months leggings fit the doll well if you just take in the waist a bit. I’m glad she finally arrived and is all that you wanted.

  • Sarah

    I agree Paula, I think that smell is just a plastic smell or maybe the foam in the body, but after 3 days now, the smell is really decreased significantly. It wasn’t BAD, BAD to begin with like some other people are describing, but it is even much less today. I’m so glad you’ve gotten your doll!

  • Pamala Hale

    Hi, We received our baby Jordan today. Ship date was December 10, and I had to sign for it. Anyone know why we are having to sign for these dolls? Where are the signed slips going? Anyhow, the baby’s skin is quite a bit darker than in the catalog and the wig is not as soft as I expected. But no smell, just a few smudges of dirt or grease on the outfit. I’m in Alabama.

    The mail lady did say I could refuse delivery if I wished, since it was supposed to be here by Christmas.

    Pam

  • Sarah

    I didn’t have to sign for our doll, the mail lady just handed her right over to my daughter. Of course, it was 13 below zero outside, too, so perhaps she just didn’t want to waste the time outside on the front porch waiting for her pen to thaw out so we could sign. 🙂

  • Caroline

    Check out the My Twinn site for the latest story. They are really explaining themselves, I wonder what the reason is for that? They kept us in the dark for so long, now it sounds like they are over-explaining.

  • Michele

    I just left the My Twinn site. I think they should have given us this information a couple of weeks ago. While I feel bad for the employees, they made a string of poor business decisions. Hopefully, they will be able to come back and thrive, but they need to move it all back to the U.S.

    I just found a great site for those people getting their dolls who need clothes and/or furniture. Check it out. THey had a variety of beds, cribs, chairs and lots of clothes. Stuff for MT and AG dolls.
    http://www.easywoodprojects.com/dollclothes.htm

  • Andrea

    Hi girls, Andrea here, checking in from Southern California with no doll yet, “yet” because after reading the MT site letter I became hopefull again. Congrats to those who received their dolls and I can’t tell you how happy I am for you and your little girls! I’ll keep everyone posted if we finally get ours. Hugs to all.

  • Valerie

    Hello,
    I live in Canada. Although, I didn�t order a doll, my order (Nov 24th) for clothing, accessories, and the rolling backpack has slowly shrunk. I should find dieting this easy.

    The back-back never appeared on the order. When I called it was explained that if they reordered it wouldn�t be under the same order as the rest of the items and I would be billed additional shipping. I declined. I was E-mailed in early Dec. that the shipments were delayed and that some items had been back-ordered. The child and doll�s Royal Princess dress had been deleted when I checked the status of the order. When the first part of the order arrived it had again been downsized. The second order arrived and again with the deletion of items that had previously been listed as back-ordered on the invoice. The four T-shirts and four dresses for child and doll became two. The tights became one from three and so on. Although the last order�s packing slip showed the three child and doll�s tiaras on backorder I really don�t expect to receive them. Now for the good news. Maybe?

    I was most anxious to check my January credit card bill. When it came it was for a little less than for what the items were to have actually cost and the shipping was not included. Perhaps that�s still to come.

    About the smell of the dolls, if it�s really offensive try taking the doll to a place that does clean up after a fire. When we had an electrical fire at our place, the acrid smell was dreadful.
    We boxed items, that while they appeared clean, had that terrible smell. The items were stored in an Ozone room. Items that were to big to be boxed were treated in the house with portable Ozone generators. The long and short of it is that everything smelled better than new when they were finished. Even items that had previously had a smell, like the dogs� pillows, smelled fine. It�s worth a try, if the smell won�t dissipate on it�s own.

    Also, I�m not sure what the rules are in the States, but has anyone tried having their bank return their cancelled cheque back to My Twinn�s bank for a reversal of the payment. In Canada, it would have to be done before they filed for bankruptcy. Best to move quickly because they are filing for a Chapter 7 at the end of the month.

    If you are unable to have credit card payments reversed, cheques refunded and Gift certificates honoured at this time. DO NOT THROW THE DOCUMENTATION AWAY! Keep all your paper work. When a company I dealt with went bankrupt I hung on to all the paperwork. Later – about 9 months later, the store reopened under a different owner. When I was contacted to let me know that I could again shop at this store, I asked why I would want to throw good money after bad? I explained why I would not go back to this particular store. Two weeks later, (probably after hearing the same song and dance from other disgruntled customers) they offered to honour my gift certificate if I had proof of purchase. I had the proof. They honoured the certificate and I�ve continued shopping there. I now no longer buy anyone a gift certificate and only use cheques if I have the merchandise in my hand.

    I don�t know whether any of this will help. Good Luck.

    Valerie

  • Cindy

    Wouldn’t it be great if the American Girl company could buy the My Twinn company? It sounds like the American Girl company has excellent customer service. I wish that they could take over My Twinn so that we could still get all the cute products for our daughters WITH good customer service. Also, then the AG company could sell BOTH dolls- the AG line and the My Twinn line. I think they could sell a lot of stuff! Otherwise, maybe Oprah could buy it! Her name sells a lot of stuff! If I had her money, I’d buy it myself!

  • Anonymous

    oooookkkk, large companies owning other large companies turning into enormous corporations is becoming a HUGE problem in the country. And to those of you who keep saying they wish someone would buy the company and keep it in the U.S. I certainly hope you are not driving Honda’s and Toyota’s etc. Assembled here or not, thousands of dollars off of every car, and truck are shipped back overseas. And btw, AG is assembled overseas too, so maybe this is a good wake up call for all of us to take a look at where our money is going, and support, and respect our country more often than only when it is convenient for us.

  • Anonymous

    < <<<>>>

    Cheers to you for stating truth. I had no idea when I purchased my MT baby doll that their factory had moved overseas.

    My dad is a HUGE “Buy American” fan. It’s about time we help our own economy by doing what WE can. Buying American!

  • Anonymous

    OMG

  • Andrea

    Just curious as to how many of us are still waiting?

  • Anonymous

    I am.

  • Kim

    I am still waiting too. October order date, November 11 ship date. Have any of you read the mt website today? They have an extensively detailed reason for the shipping problems, and they sound valid to me. I actually am not very mad at them any more. My daughter still loves her Lee Middleton doll though. I guess if her doll shows up, I’ll keep it for myself! (because everyone says she is my clone:)
    My older daughter’s baby doll didn’t have a smell, or anything wrong with it, only a slightly sunburned skin tone.

    Keep the faith
    Kim

  • Casie

    I’m still waiting as well. I am still upset with the company. You cannot tell me they just woke up on Dec. 19th and decided thay could no longer stay in business. If they knew they were in financial difficulty, the very least they could have done was to tell us at the time we ordered that they could not guarantee Christmas delivery. That way, we could have at least decided whether we wanted to take the chance. Or, they could have hung on until after Christmas. I don’t know… I just think there is something else thay could’ve done.
    Casie

  • Andrea

    Kim & Casie,

    I actually agree with both of you, I feel that they should have done more and stayed more on top of the shipping situation when in October or November they figured out the China shipping problems, I’m mad because they didn’t see my daughter crying when we returned from vacation and she didn’t get the only thing she wanted, then the waiting every day for the mailperson to come and day after day there is nothing there! However, at this point being mad isn’t going to solve anything, I just want Loren to have her doll, and if it comes I will be happy and try to put this madness behind us. Let’s not loose the faith girls, are the ones still waiting from California? It’s weird that the ship came to San Fran. and we’re the last to get them? Hmmmm, maybe next week will be our week! Good luck to us and give us patience!

  • Renae

    I am still waiting in Oklahoma. Order date of Nov 11 and shipping date of Nov. 21 and Dec.1.

  • Kim

    Still waiting in So. CA here!!! so far NOTHING!

  • cindy

    We just received our two dolls last week. Sadly, they were ordered 11/20 for Christmas. However, they are perfect and no odors. These are our 3rd and 4th dolls we’ve bought! Two years ago we bought our first two. Had trouble with many backorders then too. What a great product and concept. What a shame this company fouled up. I read with great interest, everyone’s story. Sounds like this company should be thriving. Does anyone know the status of the company? Is there a price? I would be interested in continuing it.

  • Anonymous

    Ebay sellers must be doing well for their MT items

  • Kristal

    Perspective.
    You know….a MT doll is not JUST a doll. We scrutinized over the color of the eyes, hair, face, etc. with the goal to be that this/these dolls undoubtedly resemble our child/ren. I too take offense to the comment that our “china dolls” are “cheap”. It really hits a sore spot when we were all blindsided with the “china” aspect, with the shipping aspect, with the poor customer service aspect,…etc. and now on top of it to receive dolls made with errors,dolls that smell, late dolls, or no dolls….and to be told they are CHEAP and not as good as Denver made.
    If MT had gone out of business prior to taking all of our holiday orders then Ebay could have been a wonderful option. But now to go there and look at the dolls that are very nice, but are not “our” dolls, is a little frustrating. (I still check there often looking for a doll that might resemble my niece since she REALLY wants one too!)
    We ordered dolls from MT directly because they offered something no other company did (to our knowledge). We wanted dolls that looked like our children, our children wanted dolls that looked like themselves. If a company in China was doing this I would still order from China, or any other country to have this wonderful keepsake of my children. Preference U.S made or Canada of course. But they pretty much corner the market and if you want a doll to look like your child….do you have a choice????
    This is a brilliant concept and with the proper financial structure and management it should flourish?????? I don’t know. I hope so. I would love to have my dolls “fixed” properly. And by the company that I ordered them from in the first place.
    I hope you all get your dolls SOON!!! Still crossing my fingers.

  • jmj2

    I believe that all of the dolls parts have been made in China. The only difference is that they were being assembled in Denver. Sounds like they have had quality control problems no matter where they were made.
    Mattel bought American Girl in 1998.
    Anybody remember the retail toy store problem with MT? I think that it had something to do with ToysRUs.
    It sounds like they had problems with many companies that they did business with.
    Still waiting in Sunny Central California.
    Jeanne

  • Michele

    I agree with Kristal. My issue with MT is that they basically lied/misled the consumer. When I ordered, I was led to believe that these dolls were “crafted” by artisans. I am not saying that China does not have artisans. I believed that American artisans were making our doll. I had seen dolls that belong to neighbor children and I was very pleased with them. WHen MT moved their operation to China, with Chinese artisans, I did not have any personal knowledge of the quality. I would not have purchased a doll had I known. My gripe is that I wanted a product that I have seen myself and had the expectation that our doll would be of the same quality. The way MT conducted their business was poor. I feel sorry for their employees. Their management is to blame for the fiascos. We don’t even want the doll if it shows up. MT has been a disappointment and we want no part of them. There are lots of other doll crafters who provide excellent customer service out there and I would rather support them.

  • wendy

    I guess I was lucky to receive my daughter’s doll. I ordered her in November for a late January Birthday and got her the day after the internet site indicated their shut doors. I was so scared to go to the post office to pick her up but was happy for the most part. The hair is much darker than anticipated. I had sent a picture for professional styling and I have had to work at brushing out whatever it was they did.
    I had ordered some clothes on ebay and the prices have increased dramatically since the closing:( My daughter really wanted the poodle skirts from the catalog. They are now going for 150 for the set on ebay. I found an ebay seamstress who made them for 30. Our daughters will not care if they are authentic. If anyone knows the size for these dolls at old navy/gap/childrens place that would be great. I hope someone with a business sense buys this company as there is certainly a market for them.

  • Barb

    Wendy – typically the size is 3-6 months for “People” clothes that fit the twinn dolls. Also, there is a pattern company (www.morrisseyagency.com/dolls) that has patterns for the twinn dolls and babies, as well as many others. (preemie clothes seem to fit the twinn babies).

  • Sharon

    Just a note for those that are still waiting. I ordered my daughter’s doll on November 13. It shipped on December 1 and arrived on January 17. We live in Michigan. The doll was exactly as we ordered (with styled hair) and came with the correct size matching clothing. Good luck to everyone still waiting for their doll.

  • Kristal

    There is a store over here in Ontario called Gymboree. They carry the same outfits from ages 3mo. and up. I bought my son an outfit here and a size 3mo for his doll. This was the only store I found near me that had the same outfits for a 3mo old as they do for a 5 year old. There is a store locater on their web-site http://www.gymboree.com
    Good luck

  • Anonymous

    You do not have to pay E-Bay prices for high quality My Twinn clothes. Many of the items found on the following websites are actually sold on E-Bay for higher prices. I have also seen them sold at craft shows.

    Links to online sellers of My Twinn clothes

    http://www.adorabledollclothes.com/

    http://www.dfufactorystore.com/

    http://www.dollcloset.com/ My Twinn clothes now on sale

    http://www.necessaryextras.com/23inch/index.html – excellent quality

    http://www.weeworldwonders.com/

    http://store.yahoo.com/agirlandherdoll/justdolls.html

    Good luck!

  • Lisa

    Still waiting for two dogs to come to Idaho!

  • Jody

    Hi everyone,
    Still waiting in Maryland for pet carrier and house. Still holding out hope. I ordered Dec. 3 and was emailed that it shipped December 8th. I really hope I get it. I feel better knowing some people are actually getting the stuff they ordered. Good Luck to all!!!

  • Anonymous

    SOMETHING NEW AT MY TWINN ABOUT OUR SHIPPING INFO

  • Sarah

    Well, everyone should start seeing their stuff soon, according to the new News on the MT site. Good on them for finding out these things. Could’ve happened a lot sooner, but at least they’re not blowing everyone off. As I have said before, my daughter’s doll is beautiful. She really, really loves her doll and she has been so happy since she got her. She took the doll to church on Sunday, and everyone oohed and aahed over her, and said how much she looked like my daughter. That made her feel awesome! As far as the smell goes, remember ours was really faint, and it went away within a couple of days. But, nonetheless, the doll is great. I will be reversing the charges on my CC. I say good on My Twinn for trying to rectify this situation. Sure things could’ve been handled differently, but we all do things in life that could’ve been handled differently. It doesn’t change what happened, but at least they are trying, and let’s face it…… sure, it’s hard to see our kids disappointed, but as soon as the doll shows up, all that disappointment vanishes. It’s just a life lesson in patience for the older girls who know and for the little ones, you can always pawn it off on Santa Claus. I did let my daughter follow the news with me on the new developments when they occured, and many times she would read this site with me (with the exception of a few early posts, I appreciate the clean language.) She still asks every day if new people have gotten their dolls. It was helpful for her to know that she wasn’t the only one without a doll, and it gave her hope when other people got their dolls. Anyway, I’m rambling on and on and on………………… please post when you get your things, we’ll be watching.

    God Bless,
    Sarah

  • Lisa

    Hi everyone…Lisa from NC here. I had posted Friday to see if anyone had gotten their dolls on the East coast and guess what was at home Friday night, our doll. My daughter was so excited.
    I didn’t order a specialized doll, we ordered from the Nursery Collection, Sydney. So, I guess thats why we got it so soon. I also ordered 3 outfits along with her and all came.
    I was concerned about the smell everyone was talking about, so I opened her outside, there was no smell.
    I read the mailing label, our doll was shiped air mail. I was going to post the whole entire return address, hoping it might help the folks that haven’t gotten thier doll, and forgot the label at home this morning so I will do it this afternoon. I never really thought we would get the doll, but I am so glad we did, my daughter hasn’t let go of it since Friday.
    Good Luck to All

  • Casie

    Still no doll. We placed the order at the very end of November. My mother-in-law’s credit card was bvilled on December 1st. We were told that the doll was shipped on December 9th. It’s now December 20th. After reading all of your comments, I hold out some little hope that we’ll eventually get the doll, but I’m not as hopeful about it being in godd shape, or even being what we ordered. We paid extra for them to pick the face and to style her hair, which gives MT even more chance to get it wrong, it seems. I’ll keep you updated.

  • Casie

    OOPs, It’s January 20th! Sorry…

  • Valerie

    Hello,
    The Chinese address on my packing slip is:
    My Twinn (China) Co. Ltd.
    No. 375 Xinjian ER Road Jiading
    Shanghai 201808, P.R. China

    American Address:
    My Twinn
    700 West 48th Ave #r
    Denver CO 80216 USA

    The shipping date on my last package is December 16th. My 4th and apparently last package of accessories was received on the West Coast of Canada on Jan 20th with $9.33 in postage owing. Unfortunately, the packing slip appears to indicate that this shipment is complete. Only part of my order has been received. With this last shipment, (Supposed to be for 3 tiaras for doll and child) we received only the child tiaras and all three were bent out of shape and/or broken. This would appear to be the fault of the shipping company rather than My Twinn.

    Good luck to those awaiting dolls. Packages are still being sent though you may be asked to pay for shipping on packages sent after My Twinn refused to pay shipping charges on these items.

    Valerie

  • Renae

    Seeing everyone else getting thier dolls gives me hope. I can hardly wait for the mailman to get here today. Two days without the mail has me really hoping the doll is at the post office heading this way.

  • mamajen

    I’ve posted several times on here and I am posting again – now after reading the latest update at the MT website.
    MT has yet to say ANYTHING about orders that were wrong, defective or sent to the wrong address!!! I am here stuck – sure My daughter has a doll but it’s defective and NOT the quality that I paid for. At least they are trying to sort out the shipping issues – I feel blessed that I even got our 2 dolls and clothes – I feel bad for all those little ones out there still waiting for any doll.
    I just wish MT would acknowledge that they have other issues that they need to deal with.
    Okay – I’m done ranting for the day – Thank you!

  • Lisa in PA

    Wow. I posted back on Dec 31st. I luckily ordered 2 dolls on Oct 20th & received them both right before Christmas (after a gazillion calls!) They messed up the order and sent me 3 dolls and charged me for 3. They gave me an RA #, but refused receipt when I sent it back via Fedex. I contacted my CC company who refunded my money quickly (I provided a lot of backup!). Now, I’m not sure what to do with this 3rd doll. I already got my $204.95 back (BTW – No Coupon!) I think that the doll has a T-2 Face, Dark Blonde Hair (which is A LOT darker) than it looked, Fair Complexion, & no bangs long curly hair. The matching clothes are in the box (Purple Passion – Size S (which are REALLY big (size 8)) w/ doll shoes and a headband. I really don’t want to put it on ebay. Do you think the cc company will ask for the doll? MyTwinn Company? Good Luck to all of you. I would have been beyond furious since that is all my almost 5-year daughter wanted for Christmas. It does sound like everyone will EVENTUALLY get them.

  • HCP

    I posted on January 14th that I had received one of the two dolls that I ordered on December 1st (shipped on December 9th). I am writing this time to tell you that I just received the second doll and outfit today, January 20th (Louisville, KY). The eye color was switched between the dolls and the dark blonde hair is darker then was advertised, but it is a pretty doll. I just hope my daughters think they look enough like themselves.

    I hope everyone else gets their packages soon.

  • Anonymous

    I was chatting with another mom today and we got around to the subject of MT. It turns out that she is still waiting for her daughter’s doll as well. Her doll, doll outfit and childs sweater shipped 11/25. The child pant part of the outfit shipped 11/27. The pant got to her mid December from China with a packing slip that only showed the pant. Still no doll (we are in So. California).
    I still do not believe what they have on the MT website. I am a bit cynical here, but I think that they took so long to get that story up there because it is just part of the story and they had to figure out how to phrase it to make them look good.
    It sounds like MT didn’t pay China Post, so China Post did not ship. MT did the same thing with UPS! I’ll bet that they wouldn’t ship each container until they got some money from MT. I think that I would write that into my shipping agreement with MT after they defaulted on the $900,000 with UPS.
    Postage due? OMG insult to injury! Anyone in the US getting postage due?
    Marie

  • Andrea

    We’re in So. Cal. as well and our doll shipped on that exact date (11/25), and still, no doll, I have a good feeling that this week is our week!

  • Rachel

    Posted about a week ago, from Maryland. Ordered doll and matching outfit in November, shipped Dec 9th, Received today, perfect!!!, no smell, matching outfit and all. Just what I ordered with styled hair and everything. I even recieved the coupon for the free 8 x 10 photo they promised. I guess there is still hope. Good luck to all.

  • Kate Powers

    I posted in late December and wanted everyone to know that we did receive our doll last week. She is what we ordered and the extra clothes and shoes were included in the same package. We also received the free portrait session coupon for JC Penney as well.

    Other than the shipping, the only other complaint I would have is the hair is darker than what is pictured in their catalog.

    Good luck to everyone and just know that there is hope!

  • Jody

    Hey everyone,
    just wanted to let everyone know that I received a package from My twinn today. Mail lady just delivered 10 minutes ago. I had my husband open and let me know because I am at work and he said that it was all there. Guess I will call my cc company and let them know I got it. Good luck to everyone. I honestly wasn’t sure I would get it. There is Hope!!!

    Good luck from Maryland!!!!!
    Jody

  • Katie in Michigan

    Still waiting for doll and Yorkie dog

  • Staci

    It came today, January 20. We ordered on November 11, it was supposedly shipped November 25 and today it finally arrived.

  • kristi

    WE GOT IT!!!!!!! I cant believe it, we are too excited for words. She is perfect. And has no odor whatsoever. I ordered her by phone on Dec. 4. and to the lady (unnamed) who posted they lied on their website, my shipping tag stamped in China with chinese writing all over it was dated Dec. 10 which should have been in time for Christmas had they held up thier end of the deal. Anyway, I am in So. California, looks like quite a few received today, chin up girls theyre on their way!!

    God bless

  • Sarah

    I agree with you Kristi, my shipment tag reads that it was shipped December 10 also, which MT said they shipped it December 9th. As with the US post office, if you take your letter in on one day, it could get a postmark of the next day depending on what time it gets stamped. I do think that MT is being honest with us at this point. Sometimes this stuff just happens.

  • Kristal

    I’m with you mamajen. Maybe when/if MT is taken over and re-opened, the new owners will offer our less-than-ordered dolls a free trip to the doll hospital. When I put in my shipping dates of arrival at the web-site, I put a note too what was incorrect about my dolls, just so they have some kind of record.
    The new owners will definately need to do some kind of damage control after this fiasco.

  • Kristal

    I’m with you mamajen. Maybe when/if MT is taken over and re-opened, the new owners will offer our less-than-ordered dolls a free trip to the doll hospital. When I put in my shipping dates of arrival at the web-site, I put a note too what was incorrect about my dolls, just so they have some kind of record.
    The new owners will definately need to do some kind of damage control after this fiasco.

  • Anonymous

    Perhaps you didn’t understand my previous message. I said nothing about them lying about ship dates.
    Based on MT’s history of not paying shipping contractors, China Post would have to be stupid not to demand ontime regular payments for MT shipments.
    So MT takes the stuff to the China PO. China PO postmarks it, China PO bills MT, MT does not pay in a timely manner, no shipment out of China. Stuff still postmarked with the correct day. It just never goes anywhere.
    My stuff shipped almost two weeks before yours did, still not here. Maybe you are happy with them now, but I am not.
    Let us not forget all of the orders that they shipped wrong. These guys are not lily white and obviously intended to make some money that they were not entitled to before they closed by shipping wrong dolls, not painting facial features and shipping (and billing people) for items that they did not order.
    Marie (not unnamed now or in the previous message)

  • Sarah

    Hey Gals,

    Just a suggestion here, I took my daughter to the Salvation Army Thrift store this eve. and we were able to pick up two almost new Gymboree dresses for our MT doll for only 50 cents each! They are really cute, and since babies grow so quickly, they are in really good shape. I got a few other things for the doll also and only spent about $5.00 total.

    Hope you all get your treasures soon.

  • Anonymous

    None of us are lily White, Marie.

  • doug

    thank you so much for this message group. we had all but given up on our shipment. we had ordered two dolls, both shipped within two days of each other, early december. one came before christmas. our oldest was the one who did not get hers. we blamed it on santa’s elves being too busy. on her own, she determined that they would get it finished after xmas in Russia which is two weeks after us?? obviously, it came and went. finally, yesterday it came, regular mail just like the first one. for those of you still waiting, there is hope. we had planned on going to plan B until we found your newsgroup. thank you all for sharing your stories

  • Anonymous

    Marie I am having the same feelings as you..The other person needs to get a life, these are your feelings and that is okay. 🙂

  • shari

    I’m so glad some of you are getting your dolls. It gives us hope. We too ordered 2 custom baby dolls at the end of november with promises of delivery by 12/23/03. We received 1 on 12/27/03. The other one still has not gotten here. I can’t give one with out the other and I am hoping. Ours also said it shipped 12/4/03 and 12/8/03. We received the 12/4/03. The shipping tag was also from china. Please let me know if any one in the NY tristate area received any dolls yet. good luck to all. thanks

  • A Tyson

    It is my assumption that we should get all accessories that were ordered before christmas. I received a xxl poetry in motion shirt when ordered a small. Never have received the camo gear that was ordered also, but was never charged.

    HAS ANYONE ORDERED THE CAMO GEAR AND GOT IT?

  • jacki walsh

    To A Tyson, I ordered the camo gear on 11/21, it shipped 11/28. We received it on 1/14 last week. It is adorable and was the right size. Unfortunately we have no doll to wear the matching oufit. Our doll shipped 11/4 still haven’t got it. We are in the Florida Keys still hopeful.

  • KRISTA

    HEY I DID RECEIVE MY DOLL BUT I ALSO RECEIVED ANOTHER DOLL HER FACE IS T1 FAIR SKIN DARK BLONDE HAIR AND IT HAS THE RED SWEATER AND BLACK PANTS ON IT. BLUE EYES SHE IS BEAUTIFUL. BUT I DON’T NEED TWO. SO PLEASE EMAIL ME IF YOU ARE INTERSTED.
    SHOUDLER LENGHT HAIR WITH BANGS.

  • Anonymous

    >>None of us are lily White, Marie.<< Good point. OK, I'm busted. Yesterday (now don't tell anyone) I was .... .... .... .... .... .... going 70 mph in a 65 mph zone. On the other hand I was not charging people's credit cards for wrong/defective/not ordered items. I just wanted to point out the discrepancy that makes me think that there is more to the story than they are telling us. First they say: "After extensive product and shipment tests during this past summer..." Next we get: "And, contrary to information we were initially given, only the EMS packages are trackable" How could they have done extensive shipping tests over the summer and not realized that only the EMS packages were trackable when they started shipping to customers from China in October? They are either lying about the tests, lying about knowing tracking information or they are just plain stupid. Did MT take any kind of responsibility in that heartfelt letter? People/companies who blame all of their misfortune on everthing else but themselves make me sick. Poor MT. bleck! Marie

  • Anonymous

    Once again I agree with you Marie!!! 🙂

  • regansmom

    I ordered a My Twinn baby on Sept. 22, and it finally arrived Dec. 18th. Although, I’m grateful that the doll even arrived (after nearly thre months), the skin color was wrong, and she arrived with the wrong outfit. MyTwinn told me to send the doll to the doll hospital, which I was going to do the next day. Well, the rest is history. On Jan. 20th, I was told by my CC company that the government has asked them to put a hold on all refunds for MyTwinn while the company decides if it is going to file bankruptcy.

    The day the doll arrived, I called and redeemed $65 in gift certificates to buy some clothes. Now, when I go on their website and enter my order # for the clothes, the # isn’t even in their database. I don’t hold out much hope that the clothes will ever get here. I guess I am stuck with an incorrect doll and $65 in gift certificates that aren’t worth the paper they’re printed on. Their website says nothing about refunds for gift certificate purchases.

    At any rate, I am quite upset over this whole doll saga. It has really helped to have this forum and to hear what others have gone through. I really pray that everyone gets some sort of resolution. I know I’m not alone. Thank you for listening and for sharing your stories.

    I do want to share something else that I found. It’s a story about something good that MyTwinn actually did. If anyone is desparately searching for anything positive about the company, here’s the site:

    http://www.alopeciaareata.com/kids/story.asp?ID=24

  • Katie In Michigan

    And there goes the mail lady once again……..what a sinking feeling……….still no doll or Yorkie dog..

  • Katie In MIchigan

    Krista I saw your description of your doll could you possible email me back about that? I would really apprecitate it….Thank you Katie Clark

  • Kristal

    Isn’t that the truth!

  • Kristal

    Isn’t that the truth….goes to Marie and the shipping….people/companies blaming their misfortune on others…..
    If you look at the first post on this site, it clearly reminds us once again of the LIES they did tell. They DID lie. They guaranteed all of us shipment for Christmas. They did it on their web-site, they did it on the phone prior to closing the doors, etc. They could have said that they were hopeful, but could NOT guarantee. Then it would have been OUR choice to gamble with the possibility of not having our gifts in time. They did take our money truly not knowing whether or not they could deliver, this I believe. They just did not know, and it backfired on all of us.

  • kristi

    It may get difficult at times, but please everyone try to remember that no one ever promised us life would be perfect, or that there wouldn’t be dishonest people in the world. And they need to be forgiven too. The most important thing to remember is that we still have our daughters. My daughter was born with a tumor under her eye, and the treatments she endured, combined with seeing what other mothers were going through helps to remind me at a time like this that although not by any means is this unimportant, let’s look at what problems we could have in our lives, and thank God for these “small” challenges. For it is only a doll. Yet you still get to hold your own “little doll” every night as she sleeps in your arms. May God bless them all.

  • KRISTA

    HEY IF ANYONE IS LOOKING FOR GREAT MATCHING OUTFITS GYMBOREE IS THE PLACE 3-6 MONTHS IF YOU WANT PANTS LIKE JEANS OR CAPRIS CHILDRENS PLACE 3-6 MONTHS FIT BETTER KRISTA

  • Katie In Michigan

    Kristi, when you put it that way it does seem very trivial….I am just a very impaitent person..I have been waiting since Sept…Thank you for reminding me what is important in LIFE..
    YOur friend in Michigan..Katie

  • Sarah

    Bravo Kristi, well said!

    I just love you all, and it is neat to see all of us moms joining together on this site. It does allow us to express our feelings and to put things in perspective.

    God is still in control,
    Sarah

  • Andrea

    I’m getting impatient as well! My whole thing is ship the package however you want to but make sure that we could track it, I would be ok knowing where the package is and knowing that eventually I’ll get it, I think what’s driving me insane is that I don’t really even know if I’ll get it, my girlfriend ordered hers the same day as me shipped the same day and she got it 12/20. Anyway, water under the bridge and all that, Kristi you’re absolutely right, it’s only a doll and we are so blessed that we could hug our babies, I just have to find a way to not think about this and just be surprised when it comes.

    Marie, I’m with you as well, here in sunny So. Cal. waiting for a doll that’s supposedly now in San Fran. I could have driven there this weekend and dug it out of that crate myself! Have a good day girls and I still believe that this week will be our week! Hugs to all, and let us know if you receive. As you could see we have not.

  • Kristal

    I don’t think anyone is trying to comapare this incident with real tragedies that life can bring. The point that is trying to be made, at least by me….is that before they can be completely forgiven…..they need to take the responsibility for what errors they did make. They have not done this. (I am optimistic that they will and in their own sweet time.) They have only pointed the finger at others. China post did not make my dolls wrong, China post did not guarantee me delivery for the end of November, MT did. I can forgive a mistake that is acknowledged…because I too make many many many with regrets…….However, I don’t think that we can all just now say “okay, you are forgiven, it is not such a big deal, it is only a doll, no biggie.”
    Forgive me for not agreeing.

  • Sarah

    AAAhhhh, the biggest misconception of forgiveness is that when you forgive, you’re saying that what the other person did is o.k. That’s not it. Forgiveness doesn’t help the other person, but it does help you. Much of the time, the persons involved don’t even know that they need your forgiveness. It’s a settlement in your heart that says, “O.k. what you did is NOT o.k., but I choose to forgive you, so that I can be o.k.”

    I hope this helps, I’m not trying to stir anything up, but being angry doesn’t change anything. What happened is done, we can’t make MT “pay” and the reality is that they probably will never admit it if they did do something wrong.

    Forgiveness is a choice, no one is saying you have to forgive, but the impact on you will be awesome when you get the peace that comes from it.

  • Anonymous

    HI,

    We got our MT baby today. Her hair is absolutely HORRENDOUS!!!!!!!!!!! Not to mention, “due to circumstances…yada, yada, yada” she is in the wrong outfit. THe hair falls out when you touch it. The wig cap is on crooked, there is glue in the hair. Her face is pretty, the eyes are also pretty. The eyelashes are so small you can barely see them. I LOVE the poseable body though. It is really nice and she does not smell. The hair is worse than the “Amazing Baby” doll hair that my daughter has. I did not even think that was possible. Anyway, I don’t know what I am doing with her as we already did plan B. Better luck to the rest of you. I really hope that someone with better business sense and practices purchases MT and goes back to what they used to be. They really are such a great idea.
    Done waiting in GA

  • kristi

    Oh Andrea,

    Don’t know if I mentioned it, but I am also in Southern California, and got mine yesterday, ordered by phone Dec. 4. You should have it this week as well. She is absolutely perfect. I am sorry to hear about the one recieved in bad shape, I think we can replace the wig, eyes etc ourselves. good luck

  • Anonymous

    OH NO! I’m so sorry your doll is not what you expected. It looks easy enough to put a new wig and eyelashes on her though. Yikes!

  • Anonymous

    Does anyone know if the 0-3 month clothing from The Children’s Place is too small for the dolls? I saw somewhere where the 3-6 months is the size…. did I read that right?

  • Anonymous

    Kristal, I’m with you. MT is not my life, it is an annoyance.
    MT has not apologized for their part so there is nothing to forgive. I get my inner settlement not by forgiving what has not been apoligized for, but by doing the best that I can to rectify what I can. Where Sarah uses the word forgiveness I would call it acceptance. I accept they way that some people are, I do not think that all acts should be forgiven.
    Venting helps me, so here I am. It’s not like I wander around all day muttering about MT. I mutter about them here and leave it here. I did get all fired up again when my cc company (local credit union) called today to say that MT told them that I should have my order. Umm, no. Nice try though.
    Marie

  • Andrea

    Marie, just curious as to when your ship date was?

  • Sarah

    Try checking http://www.buildabear.com to see if they have any local stores in your area. This might help with the Yorkie dog, Katie. If they have one in your area, I know your daughter would love it! It is such a fun place to build your own stuffed animal, and I think the prices are really reasonable. You can also dress your animal in any number of outfits they have. We took our kids there this summer when we were home on vacation in Indiana, and it was a blast! I even walked out of the store with a bear of my very own! We have ordered online also, as there are no stores in Alaska (boo hoo) and it was just as much fun dressing your animal in cyberspace. Shipping was prompt, and it even comes shipped in it’s own little “Cottage”.

  • Katie In MIchigan

    Thanks Sarah I will check it out as soon as I finish shoveling again….:)

  • Sarah

    Katie,

    You should invest in a snowblower! 🙂

  • mamajen

    I have to 2nd the build a bear idea – My kids love going there – ANd they have the cutest clothes to dress you animal up in – even roller skates for the dogs! They had one on a leash on roller skates to pull around – Your daughter may really like that!
    Also, whos CC said that the Government said not to do refunds – is that true??? ANyone else hear that?
    I’m still waiting on my refund – I hope it’s not true!!!

  • Anonymous

    My ship date was 11/25. It looks like the ones that got shipped to So. Cal that people are getting were shipped in December. Maybe our earlier date is just at the bottom of the pile 🙂
    My daughther loves build a bear.
    We (well actually Grandma) have taken her to the one in the Glendale Galleria on her birthday for the past three years. So far she has a tiger, a dog and this year a unicorn.
    Marie

  • Sarah

    Maybe Build a Bear should buy MT and call it “Build A Doll.”

    🙂

  • regansmom

    mamajen, I’m the one who heard from my CC company that the government has told them to hold off on refunds. They are supposed to contact me when they can proceed. My CC company is Bank One (who is usually very good to work with) I can’t speak for other CC companies about how they’re handling the situation, though. So, maybe your refund will come soon. Good luck!

  • Andrea

    Marie, our dolls shipped on the same day, they are probably on the same boat! I really hope this week is our week!

    Sarah, so funny you say that, me and my husband were talking about that on Friday, how cool would it be to go to Build a Bear and be able to build a doll! We love build a bear too, my daughter has a cat (fluffy) that she built and she loves it, now I think she wants the Pink Poodle, maybe that will make her forget about the MT doll! I hope we all still talk long after our MT trauma is over! Hugs.

  • Sarah

    Andrea,

    I just saw the pink poodle online, It is soooo cute! I think I may have to order that one, and the moose that they have.

    🙂

  • Casie

    First, I’d like to let you all know that we received our doll! I haven’t seen it yet, as it was shipped to my mother-in-law’s, but she said the doll looks like what we ordered and seems to be in very good shape.

    Second, I agree that there are more important things in life than receiving a doll. After all, I have three beautiful adopted children. Need I say more?

    However, having said all of the above, I also have to say that I’m with Marie on this. I have little patience or understanding when I feel that a business has either misrepresented itself or does not seem to be taking responsibility for its products. I have even less patience when there are children involved (I’m also a teacher). After all, we are not talking about some small company without a reputation we found on-line. This is a company (or was, anyway) with a very good reputation.

    I guess I just feel as though much of this could have been avoided by Mt taking responsibility for bad business decisions or what-not much earlier. As I’ve said before, THERE IS NO WAY THAT SOMEONE WOKE UP THE MORNING OF DECEMBER 19TH AND REALIZED THE COMPANY WAS IN TROUBLE AND HAD TO SHUT DOWN THAT DAY!!! More likely, they knew they were in trouble months before that. I’m sure they were trying to do everything they could to stay in business, but given the fact that Christmas was coming, and they were having so much trouble, the smart thing would have been to suspend operations early in October. That way, those who have already ordered could still get them (hopefully in time), and they could avoid upset children and parents at Christmas, not to mention even more money they could stand to lose if things went very wrong (as they have). I just think that would have been the responsible thing to do. As someone else has said, parents and kids may have been a bit disappointed, but there was plenty of time to make up for it with something else. Further, none of us would have had to try to explain to a heart-broken child why it was that Santa if he even exsisted) didn’t bring what he/she wanted.

    Truly, I think that consumers would have appreciated that act of courtesy from MT. I also think that if MT cared about its customers rather than soley about itself, that is how they could have better handled the situation.

    Just my thoughts for today. Thanks for listening.
    Casie

  • Sarah

    Casie,

    Glad you got your doll, let us know how she turns out!

  • Anonymous

    Dang, bye bye nice postal lady.
    Another day – no doll.
    She was stopped in front of my house when I got home from getting the kids from school, but no MT package.
    Marie

  • Andrea

    Ahhhh, same here, no doll. Hopefully tomorrow….

  • Kate

    I am now waiting a second time for the dolls. I returned them and the tracking stated that the packages were returned to sender. That was a week ago. Now I have a call in to the USPS as to why I don’t have them back. The only reason I did it was to get the charges reversed on my cc. They are wrong, but I still want them so that if and when the company resumes operations, I can get them fixed to what they are supposed to be. Man, I can’t stand this mess!

  • Kristal

    I don’t come to this site to seek the support in pardoning this company or the ability to do so. This company treated it’s customers very poorly and they do not deserve my respect or pardoning at this point in time.
    I hope that we can agree to disagree and continue to support each other in our frustrations with this company, our optismism that the rest of the missing dolls will be delivered, and that the future of MT will be a postive one.

  • sarah

    I’m sorry for those who didn’t get their dolls today. You know, I bet if you put a quarter in a jar for every day she’s late, you’d have enough to buy an outfit by now! I almost started to do that with my daughter, but we did get ours in a fair amount of time.

    Tomorrow’s another day!

  • Barb

    Katie in Michigan –

    I agree about build-a-bear – there is one in Novi at 12 Oaks, at the Somerset Collection, and I know there is one in Grand Rapids as well. Also, Chelsea has a Teddy Bear Company – not sure what that is all about. Good luck – I hope your stuff comes. I think about all of those poor girls (my husband thinks I’m obsessed – we have our doll, but I can’t stop checking out this website).
    Barb in Michigan

  • Katie In Michigan

    Good Morning all….. Hey its nice to see that you guys are still trying to help me …THANK YOU SO MUCH!!!!!!!!! The funny thing about that Build a Bear place, it is right by where my boyfriend lives….So we will probably take the kids there..One good thing that came out of the MY TWINN site is that it is a nice place to met people,huh…We find friends and support in the weirdest places..Funny all this over a doll.. Please remember though my daughter is only 3 and she helped pick out her own doll and her own Yorkie Dog that looks like ours..So for her she does not understand that ITS IN THE MAIL…:) See she has been waiting since Sept.. Actually I think I am more upset than she is…Okay enough HAVE A GOOD DAY EVERYONE….:) LOVE KATIE

  • Denise Murrell

    hi i am so sorry to all who havent received there dolls and i am hoping you all do … i got my two i ordered … one just last week… but i can not stop coming on this site and looking in hopes you all get your dolls… and your daughter are happy…. good luck… denise -in new jersey

  • expostal

    Kate – the postal service puts those return to sender parcels on the slooooow track. You’ll get it, it will just take a while.
    Randi

  • mamajen

    Hey All! I am going to a local dollhospital today to get an offical 3rd party letter stating that the doll is defective. Let’s hope it all goes well. When I spoke w/ the owner she stated she’s “not a my twinn expert” and i said ” well, no one is but my twinn” and she said ” well, then I guess there’s no one out there anymore”
    I just hope she feels like she can give me a good letter – I want this all behind me!
    Also, I am hoping to see how much it will be to fix the doll – She could be such a BEAUTIFUL doll – I am hoping to take the refund to get her fixed.
    I held the MT up to a AG doll – and don’t get me wrong we LOVE AG – we have 6 of them – but there is no comparison – MT is so beautiful! MT made AG look like a glorified “my friend mandy” doll. I really hope someone can buy MT out!!! I’d order another in a heart beat!

  • Casie

    I’m not sure anyone would want to take on MT’s finacial problems now. Maybe back in October when they didn’t have so many unsatisfied customers…

    Wait, here’s an idea… We have gotten so close on this website, maybe we can get together and pool our money/resources and buy them out ourselves. Heck, we couldn’t do any worse than they did, could we? 🙂

    Casie

  • Andrea

    Casie, I guarantee that we could do a better job because we would not make any false promises! You are too funny!

  • Betsy

    For those of you who are still waiting for accessories or clothing only orders, here’s my update: today I received my order that was shipped 12/1 (and it still notes backorder items which I’ll likely never receive). Let’s see I received my last order first and my second order second. So, I should receive my first order last–how crazy is that?! No joking we’re still waiting on clothing shipped 11/25 to GA. I’ll post when it arrives.

  • Andrea

    Good Morning Marie, How are you holding up in So. Cal. Do you think today will be our day?

    Betsy, I’m glad you received your order, the funny thing is there is no kind of order in which these things are arriving! Your 11/25 order is probably on the same boat with Marie and my doll! Go figure!

    Have a great day ladies!

  • Katie In Michigan

    And there goes the mail lady again.nothing for me again today………………………………………………………

  • Kristal

    For those of you who have or will receive your dolls in January….if you paid more than $99 (doll w/ on the fringe) you could debate that price as MT’s holiday schedule stated that dolls for January delivery would be $79-99. Of course they stated many other things too. Just a thought to bring to your cc company.

    Mamajen, please keep us posted on the doll hospital, I hope it all went well.

    Thank you for support given earlier in my holding on to some of my frustrations and opinions with this company. I am glad I am not alone.

    Oh those dolls have to come sooooooooooon!!
    Hang in there!

  • shari

    today was the day. it finally came. there is still hope for everyone who ordered.

    happy on the east coast

    S

  • Sarah

    Katie,

    I am so bummed that you didn’t get the stuff today. When did you order it again?

    Yes, my husband, too thinks that I am obsessed with this site because even though we got the doll, I still come here several times a day. That’s a man for you, huh?

    Well, I’ll be checking in, hopefully some of you will see your dolls today!

    Sarah

  • Csaie

    Sarah,

    So do I… I guess it’s a “woman” thing, huh? Tell him that it’s kind of like men bonding at a sports event. We’re just bonding over the inane incompetency of a doll compnay.

    Anrea,

    My husband thought it was funny, too. Of course, the CPA in him is wondering if there’s not something to what I’ve suggested…

    Take care, all. I hope you get your dolls/accessories soon. I will continue to check at least once daily as I feel as though I’ve come to know you all at least a little bit.

    Casie

  • Sarah

    Casie,

    It’s funny you should mention that all of us should buy the company. I just had that thought the other night. I would love to see this company flourish, as they are really gorgeous dolls.

    Stranger things have happened.

    Katie in Michigan,

    My daughter is so sweet, she asks me every morning if you got your doll yet.

    Chat at you later,
    Sarah

  • Kim

    Hi yall
    Still no doll her in Louisiana either. I was just reading all of your comments on buying the company, and a build your own doll store, and I remembered a store in Epcot, back in Germany, and they did just that, they made their own doll, while you waited, and you could choose the disney clothes you wanted them to wear. (of course they were $200 apiece, but I have been saving for my girls to do that when we go next year) They aren’t as big or as lifelike as the MT, but they are really cute, and you get to watch them being made. Maybe someone could call Disney, and ask if they would like to buy MT. They have lots of money floating around, and they would love to have something else to market their stuff.
    Just an idea.
    MT baby ordered two in October, ship date Nov 11. Received one, not the second yet.

    Happy thoughts to you all:)
    Kim

  • Andrea

    Kim,

    Oh my gosh! We were in Orlando for the holidays and you’re right, in Germany they make your doll and you get to choose the outfit, the girl was painting the face as the proud new owners of the doll watched and the dolls were amazing, I remember thinking that I didn’t have to go through all that because we ordered a MT and we would have it when we returned to Cali. I should have just got one of those! Darn! No doll today here in So. Cal. Maybe tomorrow….

  • Katie in Michigan

    Hey Sarah, that is so nice that your daughter is so thoughtful about others.. Anyway here is the story of my doll..In Sept my daughter turned 3 we sat down and looked through the my twinn book and we picked out herself in a doll like form..So we placed the order in Sept.. Nov..I new things were funny so I called like everyday and talked to managers etc….then they assured me at the top office that I called oh we expressed it to you Blah blah we all know this.. So I was like okay and they sent me a 20.00 credit which I ordered a Yorkie dog like ours…Well we all know that rest of the story….so since Sept 16 th 2003 we have been waiting so that is just a little bit of the story..Hey thanks again for asking its nice to once again get it off my chest….So I am off to make dinner and help with homework..Peace out Ladies….Love Katie

  • regansmom

    Kim, Andrea and anyone else who’s interested:

    I think this website features the custom made German dolls they sell at Epcot.

    http://www.collectible-german-dolls.com/engel-puppen/dream_dolls/index.html

    I’m keeping my fingers crossed for anyone who didn’t receive their doll(s) in the mail today. Maybe tomorrow will be the day.

  • mamajen

    Well, went to the doll hospital – it was actually a doll shoppe/museum that has a hospital in it – Anyway – the man wrote a wonderful letter stating everything wrong with the doll – so I faxed it to the cc and we will just have to wait and see now.
    But while I was there I did see the CUTEST most beautiful baby dolls – for those that wanted the nursery MT dolls – they looked similar to me – They had the beautiful lashes and eyes – Felt VERY real – heavy – but not posable – Anyway – the company on the tag was ARORA – maybe you could find it online – the shoppe I was at is http://www.dollshoppe.com – Anyway – I’ll keep ya updated on my cc.
    I also got an email from a mom who read my complaint at compliants.com – I refered her over here – She got the wrong doll just yesterday so maybe she has yours and someone here who got the wrong doll has hers – Here’s hoping!!!
    I hope more little girlies get thier twinns today!!!!!

  • Anonymous

    No doll today either.
    Marie

  • Sarah

    seems to me that I read somewhere that the earlier shipments of dolls, etc. were the ones that are being delayed the longest because China Post (?) put those on the slowest shipping route possible. I know our doll came by AIR, not boat, but maybe the earlier shipments really went out on the slow boat from China.

  • mamajen

    I miss typed before – oops!
    The doll company is ADORA – Name your own Baby.
    There is a website with pics at:
    http://www.adoradoll.com/hair/own.htm
    and thier main page is:
    http://www.adoradoll.com

    Maybe you can find a nice dollhere if you never get your MT Nursery doll.

  • susan

    Hi,
    Still waiting for back order P08886850002 sentfrom china12/19.
    Order PO888685003 backorder sent 12/13 came from china and delivered12/24 express
    also I placed these orders in Oct. and they said nothing about being on backorder.So my daughters birthday on Nov.22 I had nothing she wanted.
    @yrs. in a row same thing happened with her orders again no birthday present and each time I think I’ll save them for Christmas and again no presents.I wrote them a nasty email on Dec 2nd saying I would not order anything again not even knowing the circumstances at the time.I was just tired of explaining to my 7yr.old that I did order it and were still waiting
    Susan
    Seattle,wa.
    [email protected]

  • Barb

    Katie – just thinking that your daughter might be interested in the American Girl Bitty Baby or Bitty twins – my daughters both have Bitty Baby, and my youngest daughter (7 1/2) debated seriously between the twinn baby and the Bitty Twins. The Bitty Twins and bitty baby are very cute – and their outfits are adorable (also fairly easy to dress!!)

    I do hope your twinn doll comes – we’ve had one for 5 years, and one for 2 1/2 and they do love them. Good luck to all – thinking about you all each day.
    Barb

  • Lu

    My daughter finally received her doll this month. The pajamas for her, size XS, had a head opening only big enough for the doll. It is not very stretchy either. My mother is attempting to enlarge the opening, so that my daughter can enjoy the pajamas that we are unable to return.

    Also, her dolls freckles were so light, I thought they did not put them on…until I saw her in the full day light.

  • susan

    I hope you all will have good news in the mail in the morning! My doll still smells no matter what we do! I wrote to my twinn, but no luck. The real reason I am writting is that someone called me last night at dinner and identified himself as a laywer in a firm in Denver. He did have a denver phone #. He said he got my name off this board and looked up my information. He stated that they wanted to force my twinn into involuntary banckrupsy so all assests could be frozen and = distributed. Has anyone else got a call? Is this real or fake? He then stated I wouldn’t qualify as a creditor because I had a doll. He further stated some people have been able to reach my twinn on thier coorperate line. I was not but I left a message in someones mail box. I was just wondering if anyone else heard anything like this?

    Susan

  • Anonymous

    Hey there susanI have a lot of the corporate numbers and I still try them and there is Nobody there that answers..So I am not sure what that guy was talking about…He may be for real, that would be cool…..

  • mamajen

    Susan – I have not heard from any lawyers – how did he get your # from this site??? WEIRD! I hope it’s real – I would love to be in on it!

  • Sarah

    Hey Susan,

    No, nothing from a lawyer here. That’s scary that he was able to get your phone number from this site, especially if you never posted it. If you listed the order numbers, someone from within the company may be “feeling” out the situation at hand, don’t put it past them, but that sounds really really strange. I would definitely track back the number either online, or call Denver information to see if it is a legitimate number for a Law Firm.

    This just gets weirder and weirder by the day!

    Katie in Michigan and all you other gals whom I’ve grown to love…………………

    maybe TODAY’S YOUR DAY!

    Sarah a.k.a “Obsessed My Twinn Doll Site Fan”

  • stephanie

    Just found this website! I am so sorry for everyone in the same situation as we are. My story is about the same as everyone’s. The only thing my daughter asked Santa to bring her for Christmas was a MT doll. I ordered the doll on 11/10, my cc was charged on 11/13. The doll was shipped from China on 11/25. Just got it on 1/21. When the mail truck drove up the driveway my daughter screamed!! This was the day, her MT was here! She ran inside, ripped open the box, and surprise, surprise, the doll had long, curly, brown hair. My daughter has shoulder length, straight, blond hair!! She cried for nealy a hour. After waiting on the mail every day since Christmas morning when Santa left her a note saying that he had to let the MT company make the doll cause he wanted to make sure it looked just like her, that company sent us the wrong doll!! I think they just put whatever they had in a box and stuck an order form on it. Between tears, my daughter said they didn’t send me a my twin, they sent me a my friend!! If I have already received my doll, can I still dispute the charges on my cc? If any one is looking for the doll I have, I would be happy to mail it to you. And if anyone has a doll that looks like my daughter can you please e-mail me back? Good luck to all of you , and God bless.

  • Susan

    On one of my first posts I put my name and # in case anyone had found my doll. I guess thats how he got it. Sthephanie , I am sorry to hear about your doll. If it looks kinda like your daughter, maybe you could buy a new wig for her.
    Susan

  • Renae

    My mother in-law got a Yorkie stuffed animal, that matches her dog exactly, from Toys-R-Us. They are not poseable but they are realy cute. They have a tag on them that tells about the breed. They are $9.99 and made by Animal Alley.
    Hope this information helps

  • Kate

    Or just wait and see if someone else might have your doll. That is what I am doing. My wrong doll has to be for someone else. That is why I still actively check this site. Susan, what are the details of the doll you are looking for? What outfit did you order, eye color, etc…..

  • Kate

    Sorry, I meant Stephanie!

  • Katie In Michigan

    Emily said their goes to the mail lady again Mom..When it is my turn for her to stop….:( That made me really feel bad….Love Ya All Katie In freezing cold Michigan

  • Anonymous

    Susan,
    No laywer here. Sounds strange though that they would call you.
    Seems like the law firm should post here and then let people contact them.
    Marie
    – hoping that day 59 is our day

  • stephanie

    Kate, Thanks I should have put all of that info the first time. The doll I’m looking for has face shape T10, Hair dark blonde, eyes dark brown, skin fair. She should have mid back length hair, straight and no bangs. The doll I received has dark brown eyes, brown long curly no bangs hair, skin tone fair, and it looks like face shape T11. I hope that I can at least match this doll to its little girl. Would be happy to send a picture of the doll, if anyone is intrested. I hope like everyone else that my daughter’s doll turns up, and I hope you find yours, too. Thanks

  • Casie

    Stephanie,

    That really stinks for your daughter. I’m so sorry that that happened to you both. I think that is why I am still so disgusted by this whole thing, even though we finally got our doll (which I still have not seen – My mother-in-law will give it to our daughter on Sunday). I’m just so angry that so many children were so disappointed.

    Casie

  • Traci

    I ordered my daughter’s doll December 5 and received the doll Christmas Eve along with paritial shipment of clothing. When my daughter took the doll with us to Walmart the day after Christmas, she turned the doll’s head and it fell off in her hand. I became very mad ( to say the least) and if I could have gotten to someone in the company that day I probably would have choked them. My daughter began to cry because she thought that she hurt her doll. She has a passionate love for her dolls and this is a disappointment. That is one thing, but to have purchased over $300.00 worth of merchandise and the doll too. This is a disgrace to their name and I hope that whoever owns this company has burns in HELL !!! I have never conducted business with such a inconsiderable company in my life. They knew what was ahead of them before the holiday season. They should have stopped doing business September 12, 2001.

    You can purchase My Twinn clothes and accessories off of ebay. Some are authentic and some are made by other people.

    Traci

  • Sarah

    Did any of you who got the wrong doll pay for custom painting i.e. freckles on your doll? Just curious that perhaps the custom dolls went through a different process. I’m just wondering if maybe they just slapped together those dolls that weren’t custom made. Just a theory.

    Sarah

  • Jerilyn Trahan

    Hi. My daughter’s My Twinn just came yesterday. I had ordered a doll with long dirty blonde hair and the doll had light brown hair. If anyone ordered a doll with dirty blonde hair, can you please tell me if indeed it was blonde, or is this light brown color supposed to be dirty blonde? Also, to Krista who has the extra doll with shoulder length blonde hair, bangs and blue eyes, my youngest daughter now really wants one now that my older daughter received hers, and this matches her perfectly. I was wondering how much you would sell the doll for?

    Thank!

  • Jerilyn Trahan

    Hi. My daughter’s My Twinn just came yesterday. I had ordered a doll with long dirty blonde hair and the doll had light brown hair. If anyone ordered a doll with dirty blonde hair, can you please tell me if indeed it was blonde, or is this light brown color supposed to be dirty blonde? Also, to Krista who has the extra doll with shoulder length blonde hair, bangs and blue eyes, my youngest daughter now really wants one now that my older daughter received hers, and this matches her perfectly. I was wondering how much you would sell the doll for?

    Thank!

  • Sarah

    Kate,

    what does your doll look like again?

  • Kate

    She has above the shoulder dark blonde hair, no bangs. Eyes are either light blue or green. The face could be T8 or T9. Wearing the on the fringe outfit.

    I am looking for light brown hair in pig tails, bangs, brown/green eyes, fair skin. She is supposed to have freckles. Wearing the pajamas.

  • Sarah

    Kate,

    Are you willing to sell her?

  • Kate

    Sarah, at this point I will have to say no only because I do have hope in the future to have her done correctly. I know it is wishful thinking. This whole process has been exhausting and I haven’t quite thought things through. I am stiil waiting to see.

    I am a frequent visitor to this site because of the bond we all have. I’ll know better what to do once the dolls are back in my possession and my cc has been refunded.

  • Kelly

    My daughter’s doll finally came today. It is exactly like I ordered and did not have an odor. We are in Louisiana for anyone out there still waiting. I placed the order on 11/5, shipped 11/24. I received accessories right after Christmas. Good Luck to all of you still waiting!

  • Andrea

    Hi Marie, I just wanted to let you know that I hope today is our day! I’ll keep you posted “if” anything comes today.

    Have a great day ladies. Hugs from California!

  • Sarah

    Kate,

    Just let me know. She sounds like a great birthday present for my other daughter.

    Tootles gals, and hopefully, you’ll all get your dolls today!

  • sabrina

    Anyone receive a t2 skin light brown hair, long no bangs with brown eye doll????
    I am giving up. I hate to purcase another one but I think I am going to get the American Doll twin.
    Thanks

  • Anonymous

    Hmmm, I am starting to wonder if my order was in those 60 containers that got to the US last week. Certainly our postal service could get them to us in a week? 🙂
    Hi Andrea, did you get your doll yet?
    Marie
    – dolless for another day in So. Cal.

  • mamajen

    Jerilyn – I think all the wigs are darker in real life than in the magazine – I ordered 2 tone for both my dolls and they came dark brown.
    Was the rest of the doll correct?

    Also, those that received the wrong doll – did you see an order number on the inside of the bottom half of the box? Is it your order #??? If not maybe you can find the right owner of that doll. Also, if your still looking for your order – Post the # – Maybe we can find a match???

  • Andrea

    Hi Andrea, did you get your doll yet?

    Hi Marie, Unfortunately not, I’m starting to think that our orders were not included in those containers, surely we would have had them by now? anyway, maybe tomorrow Marie, I’ll keep you posted, I have a feeling “when we get our dolls” we’ll get them at the same time. Have a great evening!

  • Anonymous

    Why why why when they figured out that dolls were not arriving on time, which was FOR SURE by very early December (if based only on Traci’s post earlier) at the latest, did they continue to say they would arrive on time? Based on the # of holiday orders they claim to have had, they could not locate a HUGE pile of dolls sitting at China Post, and do something about it then?? Give me a break.
    I know I know let it go. They just make me so mad that they did this, with intent to get every last dollar they could, with no regard for the kids. And here are Marie and Andrea (and others) who STILL don’t have their dolls.
    Still very irritated…….and hopeful for you all to get your dolls…..Kristal

  • Andrea

    Thanks Kristal, I feel the same way, I’m starting to think maybe my doll just got lost and won’t ever get here! It’s terribly frustrating to say the least, thanks for caring! Hugs.

  • Sarah

    Why try to fix something that isn’t broken? I know that personally, even if the doll was at higher cost because they came through the U.S., I still would’ve saved up to buy my daughter a My Twinn doll, and had been planning on it for some time. It just “sweetened the deal” when the price went down. But to bypass all of the problems, I would definitely rather paid the initial cost.

    I wish I could do something to make your dolls appear soon.

    Tomorrow’s another day!

  • Gwen

    Stephaine, I, too, ordered a doll with shoulder length blonde hair– straight, no bangs and received a doll with RINGLETS down her back. I think they must’ve been out of the straight wigs for our girls and just had an excess of these curly wigs. I keep looking at ebay and other sites to buy just the wig, but no matches yet. My doll would’ve been perfect except it didn’t make it for Christmas (same as everyone else), and her hair is completely wrong. I think they just picked dolls already made that matched as many requirements from a customer that they could. I am sick about it.

    To Jerilyn, I ordered the dirty blonde hair and got hair that was a lot darker. The pictures must’ve been deceiving. . . Ha! Along with everything else about this company!! Who’d a thought it. . .

  • Kim

    Hi all from sunny So. CA….well finally our twinn arrived!!!! My daughter was so happy! We were jumping for joy!! and the next day…would you believe our accessories arrived!!! So we now have our doll and a few outfits!!! I am so elated and relieved!!! So I guess our SLOW boat finally came ashore!!!! Best to all of you waiting!

  • Sarah

    Congratulations Kim!

    I hope this is a sign for all the rest of you waiting!

  • Andrea

    Uhhh Kim! You give me hope! When was your ship date? Congrats on receiving your doll!

  • Connie

    Here’s a thought for all of us that have received incorrect dolls. Actually, this was Stephanie’s idea and I think it’s great! Take a picture of your daughter or the child the doll was purchased for with the incorrect doll you received, and send the picture to My Twinn with the customer assistance form from the My Twinn website. Fill out the form and attach the picture to tell the rest of your story. A picture is worth a thousand words! While I don’t expect a response from MT, it’ll make me feel better.

    I have been looking on EBay to see if my doll might show up there. I ordered a doll for my grandaughter with shoulder length light blonde hair with bangs, light blue eyes, fair skin tone and T9 face shape. If any of you received the wrong doll and it matches this description, I’d love to purchase the doll from you. My grandaughter thinks all little girls who asked for My Twinn dolls at Christmas got the wrong doll like we did.

    I’ve been checking this website every few days. I’m so glad many of you are beginning to receive your dolls and your orders are correct! Traci, I agree with you … this company should have closed their doors in September and never accepted any of our orders with the nightmares we’ve all experienced from them. I hope those of you still waiting on the slow boat from China get your dolls tomorrow!

  • Katie in MIchigan

    GOOD MORNING FROM MICHIGAN!!!!!
    Here is my order number I saw that someeone aked to post so here it is m03397310002 m03397310001 and M0339731..Here again is the descriptions
    T 10 face with long Blonde/Brown hair style A w/bangs..Grey blue eyes Fair skin ..also a Yorkie dog we are coming up to 5 months of waiting I think it might be time for me to give up …..BUT I did notice where thry changed my shipping to NOV 28TH????? Very confusing….Love ya alll Katie in MIchigan

  • MC

    I have been searching the doll web sites for wigs and still haven’t found a plain straight haired bob! Does anyone know if the hair is human or if it an be dyed or highlighted. It seems many of us ordered dark blonde hair and the color really is BROWN, thank for any advice!

  • Anonymous

    JERILYN,
    I SENT YOU AN EMAIL OF THE DOLL SHE HAS DARK BLONDE HAIR IT IS DARKER THEN WHAT THE BOOK SAID YOU CAN SEE IN THE PICTURES BUT SHE IS BEAUTIFUL
    HOPE THIS HELPS.
    KRISTA

  • Lisa

    Dogs finally made it to Idaho! The box was damaged but the contents seemed to be fine, no smell. Good Luck!

  • Barb

    Valerie put a couple of websites in a week ago for wigs – they were http://www.svensonhouse.com and http://www.audreysdolls.com – looks like they have lots of wigs. (Considering how poorly our twinn baby’s hair is attached, it may be easy to get the brown wig off!!) Hope this helps.

  • Anna

    I keep reading about American Girl Twin dolls on this site. I didn’t know that American girl made a twin doll. When I looked on the AG website I didn’t see anything at all about that. Could someone please tell me about these dolls?? Thanks.

  • Barb

    Anna – It isn’t a “Twin” doll, it’s called a “Today’s Girl”. You can sort of match by skin tone, hair and eye color. Most of these dolls have bangs, and longer hair, but you could always get it cut if your daughter has shorter hair. My oldest daughter has a My Twinn that we had made when she was 5 (5 years ago). When she was 7, she got the AG Girl “Kit”, which coincidentally looked very much like her at that age. Check out the different girls for different hair styles, b/c some of the other AG girls might match your daughter more closely. AG does have outfits that will match, not as many as my twinn does (or did!!), but quite a few. Hope this helps.
    Barb

  • Anna

    Thanks Barb, very helpful!!!

  • Anonymous

    DID THE WOMAN THAT STARTED THIS SITE, EVER GET HER DAUGHTERS DOLL? JUST WONDERING

  • Kristal

    Casie, how did your doll turn out? Was it what you ordered?
    Did anyone get dolls, or the yorkie, over the weekend?
    Did those of you who have still not received dolls, items, get your charges reversed?

  • Andrea

    Hi ladies, no doll over the weekend but “still” hopefull that this week will be our week! Have a great day and keep us posted!

  • KATIE IN MICHIGAN

    Hey there..No I have not received my doll or yorkie yet:(My daguhter is waiting today again by the window… we shall see…the mail lady should be here anytime….katie

  • Anonymous

    Hi all,
    Best wishes for dolls in the mail today!
    No doll over the weekend for us either.
    We got the charges reversed on our cc right after xmas. I checked this morning and they are still reversed although MT contacted my bank last week and said that I should have the doll. I faxed my back a letter to my bank stating that I did not have the doll.
    I am pretty sure that when you reverse a cc charge it gets taken out of the bank account of the merchant right away. They have to prove that they delivered the goods to get their money back.
    Marie

  • Casie

    Kristal,

    Unfortunately, I still haven’t even seen my daughter’s doll. We were supposed to go to my mother-in-law’s yesterday for dinner, and my mother-in-law was going to give my daughter her doll at that time. My mother-in-law lives 25 minutes from us. It started to snow around noon, and then it started to dump ice on us around 3:00. The roads were a mess. The state police asked us not to go out unless we had to, so we strayed home. All told, we got 6 inches of snow with an additional inch-thick layer of ice on top. Needless to say, the kids are home from school today.

    My husband just called and told me he picked up the doll from my mother-in-law’s house at lunch, so barring any more complications, I should see her this evening. My mother-in-law did tell me, though, that she doesn’t think she is the best quality. She has bought AG dolls for her other grand-daughters in the past, and she doesn’t think this doll is put together as well.

    I was thinking about how many of you received the wrong doll, and I have an idea. I’m not computer-literate enough to start this myself, but I wonder if anyone else is. I thought maybe we could start a new website/webpage where those who received the wrong dolls could post a picture and brief description of the doll they received. The site wouldn’t replace this one – it wouldn’t be for postings other than the descriptions and the pictures. That way, if someone received the wrong doll, he/she could go on the page and look for the right one without having to scroll up and try to read through all of our postings. It might make things easier, don’t you think? We could call it In Search of My Correct My Twinn Doll. Then maybe it would come up under a search for those who don’t know about this site. Maybe we could all let our local news stations know as well. That might give everyone a better chance of coming up with the correct doll. What do you think?

    Take care, Casie

  • Anonymous

    Sounds good now who wants to start it because I dont know how….But it does sound gooooooodd

  • Katie in michigan

    there goes the mail lady..this bites katie

  • Katie in michigan

    there goes the mail lady..this bites katie

  • Andrea

    Katie, I’m so sorry! I hope tomorrow is your day, it just breaks my heart! My daughter who is 8 for the first time waited for the mail man and when I asked her what she was doing she says “Nothing, I just wanted to see if he dropped off a box or something, I should just stop thinking about it” I was crushed, all this time I’ve been hiding my frustrations from her and all along she has been just as frustrated, nothing is worth seeing the dissapointment in our kids eyes, you’re right, THIS BITES! Hugs to you and your Emily.

  • Katie In Michigan

    Well just wanted to let you know Andrea, that I have gotten so obssessed with all this that Jake bought me wireless internet so I can take the lap top all over the house with me… I kept running up stairs to the computer room:) great he is just helping my sickness to MY TWINN…Hahahaha.. anyhow I just keep thinking, tomorrow.. I hope I am not on this site still whining about this in the summer just kidding..Love ya Katie

  • Andrea

    You’re too funny! I’ve learned that when it comes to our kids we would do anything! I know though, that this week will be our week! AND hopefully by the summer we’ll be over this trauma, I’m sure after some counseling we’ll be just fine! I just can’t help but laugh and my husband can’t help but laugh at me! Ahhhh, together we’ll get through this! ha, ha! Have a great day and maybe tomorrow…….

  • Casie

    Yes, I check this site pretty regularly as well. Hopefully, by the summer nobody will be dealing with this anymore. However, now that we’ve all become friends, I hope we are still talking in the summer. I’m way too used to reading what you all have to say to give it up then. Maybe we can rename it the MY FRIENDS site. 🙂

    I was serious about a websit to post pics and descriptions. Is there anyone (or anyone’s husband) out there who can set such a site up? Please let me know. I would just like to see everyone get the correct doll.

    Casie

  • Andrea

    Casie, I’ll talk to my husband tonight and ask him if he would know how to set something like that up and I’ll let you guys know. Keep us posted on what you think of your doll.

    I agree, I think we’ve bonded and we need to continue to be friends! Hugs.

  • katie in michigan

    Yeah we bonded like I said so much I had to get wireless internet….Now I will go through seperation aniexty without you all…Just Kidding..Just to let you all know we are getting another bad snow storm..Peace out buddies..Maybe I can strap on the lap top somehow Jake said and shovel at the same time…At least he thinks its humorous….Love ya Katie you guys can email me anytime just put my twinn in the remarks so I dont delete it thinking your selling me viagra…Hahah

  • Anonymous

    About the pictures –
    There is a MyEvilTwill Yahoo group. If you join you can post pictures there.
    http://groups.yahoo.com/group/myeviltwinn/
    You login to the group and click on ‘Photos’ in the box at the left navigation bar. Click ‘Add Photo’ near the top. The pictures can be titled anything that you want.
    Marie.

  • Andrea

    Thanks Marie, I’ll look into that when I get home, I have a feeling they’re going to fire me for “Excessive Internet Use” Yikes! Keep us posted.

  • Sarah

    You know, Katie,

    SNOWBLOWERS usually go on sale this time of the year…………………… =).

    You can send me the snow, and I’ll send you the cold. How’s that for a trade off?

  • Kristal

    Hi all.
    Sorry to hear that your dolls didn’t make it yet. The weather is really really bad. Good luck tonight Casie, can’t wait to see your post.
    I hope it is good news.
    I am sure I did get the right dolls, they just made them wrong. Switched the eye colors and the hair colors, but the face shapes and styles are right. Comparing the two I have they both seem to be put together “quickly”. I bought one in 98 and one in 2000 for my nieces. They are bringing them over tommorrow and I am going to compare them with the two I bought my children.
    The idea of the photos on the yahoo site sounds like it may just be an answer to the wrong doll deliveries. I hope it works out.
    Marie- my CC had reversed all three charges and then I told them that I received them after all, the outfit was correct and to put it back on my account-they sent me a form to sign authorizing them to re-apply. I had to fax them a letter stating why I still wanted the charges removed on the two dolls(tecnically they were already removed). I told them that the dolls were made wrong and that I could not return them or fix them, which under normal circumstances I would have done as they are not what I ordered. I called them this morning to see if they had any news. They said that the lesser price doll they are not going to re-apply, and no news on the higher priced one. They said they have a statement in the mail detailing this. So, basically, so-far, even though I have both dolls, they are still re-funding me for at least one of them. I don’t think they can re-apply charges to your account without your signature, and your approval, afterall, the cc company made the decision to take it off in the first place.
    MT is right, for once….you all SHOULD have your dolls, A LONG TIME AGO.
    I think Ken Thiess (or whatever his name is) should be sitting in that Denver doll hospital of his putting together new dolls, then he should hand deliver them. HA!

  • elaine

    I ordered my doll on Oct.17. E-mailed on Nov.17 that doll was shipped and would arrive in 18 days. On Dec. 23 I got my money back from the debit card company. Today I received a call from the bank that My Twinn has proof I received my doll and the $133 would be reapplied to my account. I asked if they had my signature for proof of delivery and the woman at the bank said she was not sure what the proof of delivery was. but she would receive it in 14-21 days and let me know then. Will the problems never end?

  • Kristal

    Thanks for the post Elaine, let us know what happens. What kind of proof could they have? I know…..”I sent the doll, I really did”-MT
    Uch.

  • Andrea

    Interesting to know that MT will come out of the woodwork to try to get their money but they won’t step up to the plate to contact us with an explanation as to WHERE our dolls are! I filled out that form and mailed it, have I heard from them? NO, have I got the darn doll? NOOOO, UGHH this is such a sore subject with me, I think I’m aging quicker because of these people! Ok, I’m done venting, thanks for listening 🙂

  • Casie

    Well…..

    My husband brought home the doll tonight. She looks great except for the hair. Her face and eyes are very pretty. Her hair, however, is a nightmare. She came with little pigtails (like my daughter), but they were all askew and matted looking. I decided to take it down and do it over. BIG MISTAKE! I had a terrible time brushing through it, and when I finally got the pigtails back in looking somewhat decent, the hair looks terribly frizzy instead of having cute curls. I almost used the stuff on the doll that I use on my daughter’s hair, but it has an oily feel (remember, my daughter is African American – took me forever to learn to do her hair, poor child), but I was afraid that would ruin the doll’s hair. I thought about curling it, but I don’t know if the curling iron will burn the doll’s hair. Does anyone know if it can be curled?

    Thanks for asking about the doll, and I will check out the website on Yahoo.

    Take care, Casie

  • Sarah

    Casie,

    I have had to spray my daughter’s doll’s hair with detangling conditioner a few times. It looks like it is helping. I might try a deep conditioner treatment on the doll. Remember to use a wire brush when combing out the hair, and yes, you can curl it on a low setting. If you can’t find a wire brush at a store near you, you can order one from the American Girl company. They sell them, and it works much better than any other ones do.

    Luv you all,
    Sarah

  • Sarah

    yeah, I’d like to know what this so called “proof” is that they supposedly have that the dolls were delivered. I didn’t sign for ours, and since “And, contrary to information we were initially given, only the EMS packages are trackable” (quoted off of the MT website) how do they know that the mail lady dropped mine off, unless they are monitoring this site……….. things that make you go hmmmmmmmm….

  • Anonymous

    Welcome to Doll-Anon!
    Hello, my name is Marie and I have been dolless for 61 days. I’m here to vent about MT. 🙂
    Hi Andrea!
    Hey Elaine what kind of proof could they have? if you didn’t sign for anything they don’t. And why do they care at this point? If they are going to file for bankruptcy I would think that the creditors would be the ones getting the money no Mr. Ken and Co. Hmmm. I wonder what they are up to now.
    Cynical in So. Cal. 🙂
    Marie

  • Andrea

    Hey Marie, you’re too funny! I guess no doll today? I’m at work and haven’t been home but I know if you didn’t get it, neither did I!

    You and I could have paddled to China and back then back again and arrived faster than those darn dolls!

    Hey, at least we all have each other! and if it wasn’t for MT’s FAILURES, we wouln’t have met! (I’m just trying to find the ONLY bright side)Hugs from So. California.

  • Andrea

    Hey Sarah, thanks for the brush info “IF” we ever get the doll I would love to get a good brush because I know my daughter will be brushing her hair quite often! She’s a hair brushing maniac!

  • JennyB

    Our doll, you can’t get a brush through her hair,,and it’s started to come out in clumps. My daughter doesn’t brush the doll’s hair much, it looked matted from day one. Not at all what you see in their catalogs. You can see glue in the hair holding it down so we’ve held off on brushing.

    Also,,,her feet won’t stay straight,,,do they all spin around constantly or is this something fixable?

    Thanx,, Jenny

  • Karen

    For those of you who have gotten your dolls, has anyone found a good wire brush other than AG? We have been using my daughter’s AG one and the rubber piece seems to constantly pull out of the wood frame and several of the bristles have bent. It never did this on her AG doll, but I think the MT hair is much thicker.

    I wonder if MT is notifying CC that the dolls have been received, if there is some kind of tracing capability once the USPS receives the dolls from China Post? Maybe Randi (ex-postal employee) is still watching the board and can shed some light?

  • elaine

    When I contacted the bank about getting my money back, I asked the woman if I got the doll, should I call and let her know. Her comment was that the only way the money would be taken back out of my account was if My Twinn could prove I had received the doll and the only way to prove it was if I signed for the doll. Without my signature I would love to know what proof they have. I told the lady at the bank to call me as soon as she heard from them. Another point, what if I do receive the doll-My Twinn promised me delivery by Christmas!!It is not like they are going to make things right now. On December 23, my husband and I were jumping through hoops trying to think of another gift for my nine year old. How much is that worth? I think probably $133 for all the lies and crap I had to put up with from this company!!

  • Kristal

    Yep…….waiting on hold for how long??? Hours for days on end……….calling all over creation trying to find the doll yourself…….shopping for other gifts to make up for that one……….but really, to me…my children’s dissapointment that they ultimately caused has a “price tag” (so to speak) of way more than any doll. But, that is just my funny perspective, once again.
    Dolls on 62!

  • Karen

    Hey ladies,

    I just ordered a brush for MT dolls from necessaryextras.com, I’ll let you know if it works any better:)

    Also, if anyone is interested I found a site that does matching girl/doll dresses under a “23” doll clothing” search. Their prices are very reasonable, but they only go up to size 8 for girls. I just ordered matching summer dresses for my 2 daughters and a MT and Itty Bitty baby one for their dolls (the doll dresses are $10 for the bitty baby & AG or $14 for the MT). The only drawback is a 2-3 week delivery, but since I know I waited 3 months for MT clothing this should be a breeze:) Take a look, they are really cute, and she even has some on clearance;
    http://www.my-blessings.com

  • Karen

    Sorry, I typed in the wrong site name, it is actually http://www.my-littleblessings.com

  • Kristal

    Casie, the hair on one of our dolls is very frizzy from combing, and falling out too. We put conditioner galore and it hasn’t helped. The hair on my daughters seems to be fine. Very weird.
    I hope you can get it to look okay since the rest of the doll seems to be pretty good, I’m glad.

    Hey Caroline….what exactly did you sent me via email??? Would really like to know!

  • Anonymous

    Well, they didn’t actually say that we would get them Christmas 2003. Maybe they meant 2004 🙂
    Marie

  • Andrea

    Marie, you crack me up! 🙂

  • Casie

    Or by Christmas of any future year…

    Casie

  • Katie Iced In Michigan

    Good Morning all…. We are totally iced in here!!They called school today so we might not get mail.. I am glad though that there are still people to talk to on here I wonder how much longer this board will be available for me to post on????? Anyways have a good day!!!Katie in Michigan

  • Anonymous

    Well the first order finally arrived in Georgia on Saturday. My mother in law is shipping it my daughter (we’re in Texas). She says it looks like everything she ordered. We still have many items on backorder (HA!) and some items that just never showed up on our order but were confirmed w/ email. Clothing sizes are way too big but we can’t return them. Good luck to those of you still waiting!

  • Anonymous

    WHAT DATES WERE YOUR ITEMS SHIPPED TO GEORGIA?

  • Casie

    We have snow here again today. Kids are off school again today. Yuck!!!

    I got on the Yahoo site, but I didn’t see any pics. I looked through several postings, and didn’t see anything. Also, the postings were harder to read through than on this site because you had to click on each individual posting before you could read, whereas here you only have to scroll down.

    Given that, I still think the best way to find all the correct dolls is to design a seperate website similar to this, except with only pics of dolls and brief descriptions (and of course, the fact that the wrond doll was received). That way, if someone is looking for a doll, all he/she would have to do is scroll down and look at the pics. If a pic is found that matches, the short description can be read, and the person with the doll can be contacted if it looks to be the person’s missing doll.

    Andrea, did you talk with your husband? Can he design such a page? If not, is there anyone else here who can (or knows someone who can)? I would really like to see all those little girls get their correct dolls.

    Also, everyone, thanks for the tips on the hair. I will try the brush when I can dig myself out of here to go and look for one.

    I plan on taking a pic of my daughter and her doll sometime soon. If anyone wants to see it, e-mail me with your e-mail address and I’ll be happy to send it.

    Thanks, and take care… Casie

  • Gwen

    Hi, all!
    I have been keeping up, even though I got a doll– not on time and the wrong hair. I was just going to say that I have found that a pick is good to “de-frizz” these dolls’ hair. I went to Wal-Mart and bought a comb with rubber coated pick on the end. Then I started at the bottom of 1 inch section of hair and just made my way up. When you get the tangles or frizz out of that section, run a wet bath cloth down that piece, and it will dry without frizz. It took me all afternoon to do our doll, but it is worth it, and it looks OK– even though I ordered a doll with straight hair– not RINGLETS to her waist. My doll also has a prominent center part– not on the side like my daughter, and I succeed (using the method above) in doing away with that part. Just a thought. . . Hope it works for ya’ll!
    Gwen

  • Anonymous

    I was thinking that the Yahoo site would be a good free place to post pictures of incorrect dolls. Not that there was pics up there already. Sorry about the confusion.
    Marie

  • Caroline

    To all of you with frizz problems. Wash the dolls hair with a good conditioning shampoo then shape the curls with a wire pick. Brushing dried curly hair will make it frizz no matter what brush you use. Hope this helps.

  • Caroline

    >>Hey Caroline….what exactly did you sent me via email??? Would really like to know!

    Posted by: Kristal on January 26, 2004 10:11 PM<<

    I sent you an email? I don’t have that in my sent file. What did the email say?

  • Andrea

    Good Morning Ladies!

    the yahoo site would be good, you can also do that on MSN, I talked to my husband and he says that setting up a webpage would be timely, however, posting on MSN would be so much easier, I belong to a mom’s group there and we have a place to post pics and messages, maybe we could set one up for us, we can post pictures and messages and the best part is that it’s password protected and you would need an invitation to post and participate. I can’t really look into it here at work but maybe I can do it when I get home tonight. The good thing about that is that we’ll be able to continue posting long after this site is gone! I’ll write later this evening eith any info I find.

    Congrats in Gorgia, every time someone receives something it gives me hope!

    Hey Marie, how’s your day going so far? It’s beautiful outside today, I definately DON’T feel like being here at work! I’d rather be home waiting for the mail man! (ha,ha) Talk to you later.

    Katie, try and have a great day even though you’re iced in, at least you won’t be anticipating the mail lady today! We’ll be thinking about you! 🙂

  • KATIE IN MICHIGAN

    ANDREA!!!! I really like you…YOu are sooo nice too me email me so we can converse…..Katie

  • susan

    Anyone that received dolls or accessories should
    pay for the items.by not being up front,and calling your credit co. to tell them you did receive items, is going to hurt all the other people who are still waiting for their dolls and accessories,because that money is used to help track other parcels.
    besides does two wrongs make it right?
    susan

  • katie in mich

    Oh my gosh I am laughing so hard because if somebody reads this that doesnt read all the b4 sruff it sounds like I am trying to pick you up..My son is 13 and we are laughing so hard..He said I should write something else.:);):) katie

  • mamajen

    HI All – Well – I faxed the info to my cc – still waiting to hear.
    I too am a MT addict now – Check this site a few times a day!

    Elaine – WHat kind of proof do they have? Interesting – I can’t wait to hear – To hear ANYTHING from MT would be a miracle!!!

    Jenny – My kids dolls feet spin all the time too!

    And for the hair – NIGHTMARE!!! If the hair is a bob – no problem – But my younger dd doll has long hair and it’s so knotted and frizzy – We’ve used detangling which has helped but I resorted to just putting it back in a braid until I can cut it shorter and get all the frizz out. In the doll car insrtuctions it says not to use a brush that humans have used b/c the oils will ruin the dolls hair – try and use a special wire brush just for your MT!

    I think the website/group to post pis is a great Idea – wish I was more web saavy – let me know if someone gets it running!
    Good luck to you all still waiting!!!

  • Karen

    Hi Katie, I see you stayed home:) It’s still snowing here, how about up there?

    Andrea- I just wanted to let you know that Katie is indeed harmless and not trying to pick anyone up:) We coorespond every morning and we have determined that we are just 2 stay-at-home moms who have becomed obsessed and are trying to avoid everything we should be doing like laundry, cleaning and errands:) Besides there is not a whole lot else to do in Michigan these days with daily snow dumpings!

    Also, for those of you still waiting on dolls, if you check e-bay under “My twin” (I periodically check under this spelling hoping someone might have spelled it wrong and find a deal:)) Someone is selling a new doll that she said her sister-in-law got when MT shipped her 2 dolls instead of the 1 she orderd. Maybe it is one of the MIA dolls being searched for…sorry Katie she doesn’t look like yours:(

  • Andrea

    Great info Karen, unfortunately, e-bay is blocked here at work (I wonder why???) That would be awful if that’s one of our dolls, I’ll check it out when I get home.

    Katie, I just sent you an e-mail, I too need to avoid all the things I should be doing, like WORKING! ahhh, these days It seems like I can’t think about anything but the Mail Man, Dolls with bad hair, China Post and Boats!

  • Karen

    Hi Andrea,

    I don’t know what would happen if this doll happened to be someone’s here. I know it has 1 bid on it, and I don’t know if it can be pulled once it is listed. It’s probably a needle in haystack thing, but if someone had an order # and could match this doll, I can’t imagine someone at e-bay or the seller wouldn’t be compassionate about the situation.

    Anyway, the doll has shoulder length straight dark hair with brown eyes. Also included are the pajamas and fringe outfit.

    Gotta go, the dryer buzzer has been calling my name for 10 minutes and naptime is almost over:)

  • Sarah

    Good morning, gals……….

    of course, it’s not morning probably where most of you are……….

    Katie, you know the motto of the USPS “Neither rain, nor snow nor sleet of night…. blah, blah, blah”

    =)

    Gwen, thanks for the doll hair tips, I’ll try that with my daughter’s dolls hair.

    If you all have a Barnes and Noble close by, they sell the AG hair care kit there back in the kids section. It has the brush and a book on styling tips.

    Gotta go, I’ve got to get these kids going with school, and then it’s off to the gym, New Year’s Resolution and all…………….

    Luv you all,
    Sarah

  • elaine

    To Susan, no two wrongs do not make a right and if I receive the doll I do plan on calling my credit card company. But with all the wrongs that the My Twinn company did to me and i am sure hundreds of others, do you see them trying to make the situation better in any way? They lied to all of us not just once, but numerous times and now I am having to deal with calls from my bank about My Twinn having proof I received the doll. Back in December when I got my money back I just left everything alone. I was not happy about not receiving my doll and being lied to that it would be here in time for Christmas. Did the My Twinn company ever stop and think if they had been honest and told everyone they really did not know when the dolls where coming so everyone was not disappointed at Christmas that they would not be having problems like this now? And even if I did not pay for my doll do you honestly think that would have any bearing on whether you ever receive yours or not?? Do you think anyone should have to pay full price for something that they did not get by the promised delivery date? If you order something and pay for express mail is it alright if you receive it in 4 months? I do not think anyone should have to pay full price for the hassle we all are going through but it is not like My Twinn is going to offer gift certificates or any type of refund for the trouble we are all going through.

  • Sarah

    I guess I don’t understand how my money from my CC company is helping to track other parcels when MT specifically said that only EMS packages can be tracked. The dolls themselves CANNOT be tracked, I tried, believe me numerous times, and even now to put my order number in, it tells me there is no record of that item, and it told me that up until the very minute that they delivered my doll. You pay for tracking UP FRONT, and if MT has stopped paying China Post over this whole fiasco, they have plenty of money to “track” these things, believe me. I am going to have my charges reversed, but I am so busy that I’m thinking it will take me about 39 DAYS to get around to calling my CC company. ;).

  • elaine

    I just have one question. What is everyone doing that got a doll, but it is not the right one? Has anyone gotten their money back and then received your doll?

  • Anonymous

    Let me say first of all say that I do not justify at all the buisness practices of MT. The CC issues should be carefully looked at however. At this point MT is not out their money, your individual CC is and if MT is stating to them you have received your goods, I don’t know to what extent the burden of proof falls. You may want to take a look at your CC contract agreement, as it may be a case if you have received the doll, and have not notified your CC you may be in violation of your agreement and possibly be breaking the law. Not to say that MT hasn’t possibly broken a few laws as well, but it would be a shame after what everyone has been through to now have legal issues with their CC company or bank.

    Also, I think what Susan was trying to get to, is that rather or not MT has your money from your CC company, they are taking their limited staff and taking time and money to address these CC refund demands (which may or may not be currently valid) when they could be putting those resources towards dealing with China on locating the dolls that haven’t arrived.

  • Anonymous

    If you got a chargeback to the merchant on your credit card it is not you bank that is out the money. That is a very common misconception. I have been selling using credit cards for six years now on the Net.
    When you create a chargeback the money gets taken immediatly out of the merchants account at the bank, whether the merchant did anything wrong or not. Then the bank notifes the merchant of the chargeback. As a merchant, you then have to provide proof that you delivered the order to the billing address on the credit card. In fact as a merchant if you get a lot of chargebacks your merchant account company (the gateway for processing credit cards) will hold a portion of the money back from your bank account to cover the chargebacks. MT is the ones who are out the money, not your bank.
    Your bank is basically a customer service provider for MC and Visa. Amex and Discover are different in that they provide the cusotmer service and the credit all in one.
    Still no doll in Central CA.
    Jeanne

  • Anonymous

    Man, I just cannot spell today 🙂
    Jeanne

  • Andrea

    Jeanne, when was your ship date? Just curious, I forgot that you were in California as well, keep us posted. Hugs.

  • Anonymous

    Okay I stand corrected on the issue that MT has lost your money, I didn’t realize that charge backs were handled that way. It still remains though that if they can prove that delivery of goods was made, there may be issues if you did indeed receive the merchandise and did not report that. I would assume that neither the bank or MT would take kindly to the cost& time involved in investigating a chargeback that is no longer valid. I don’t deny that most of us have spent way too much money and time as well, but my hope is that maybe for those of you that have received your items (and are what they ordered) that you will allow whatever time and money MT has left to be spent on those that haven’t.

  • Anonymous

    http://www.plowsharesltd.com/index.html

    Here is another Mother/Daughter/Doll clothing site.

  • Anonymous

    http://www.plowsharesltd.com/index.html

    Here is another Mother/Daughter/Doll clothing site.

  • Anonymous

    My order shipped 11/24.
    Being a merchant I certainly don’t think that anyone should say that they didn’t get something that they ordered when they did. That would be credit card fraud. At the very least you have to live with yourself.
    I’m not totally sure, but I think that the merchant only has two billing cycles (about 60 days) to prove that you got your order after you intiate a chargeback. After that the chargeback would be closed and I don’t think that they can get your money even if you do call your bank. That’s what I see in my merchant agreement anyway.
    I wouldn’t worry about the costs involved to the banks though. They charge the merchant a chargeback fee whether or not the chargeback is valid. I have a pretty good account and it is only $10.00, but some charge up to $50.00 per chargeback. That comes right out of the merchant’s bank account and you don’t get it back even if you can prove that the customer reveived the order.

    Anyway, Best of luck to everyone still waiting.

    Jeanne in rainy Central CA.

  • elaine

    Let my rephrase my question, to anyone that has received a wrong doll, what are the credit card companies saying about a whether you should still have to pay for it?

  • Andrea

    Marie, anything today?

    I don’t know because I haven’t been home. I hope you’re having a good day!

  • Caroline

    >Let my rephrase my question, to anyone that has received a wrong doll, what are the credit card companies saying about a whether you should still have to pay for it?

    Posted by: elaine on January 27, 2004 07:09 PM < Elaine, I did get a reversal on my cc. The doll was wrong, I told them that and the fact that I had no recourse in returning it. It was the cc call on this one. As for me, I feel that I did not get the quality that I paid for and should have in the least received a partial refund, Chase choose to give me a full refund.

  • elaine

    I am glad you did not have any problems with the cc and I am sorry you did not receive the right doll. At this point I do not know what would be more upsetting, the doll never coming or it being the wrong one.

  • Andrea

    Well girls, I guess the wait if FINALLY over here in SOuthern California and I can now start my 12 step program! We got the darn doll today 1/27! My husband says it looks like Loren (of course coming from him that means nothing, he’s not very good with faces!) he wrapped her in Christmas paper and we are going to present it to her when my parents get here at 7:30! So I’ll let you all know what I think of the famous doll! Have a great evening.

    P.S. I will be calling the cc company “if” the doll is what I ordered. Hugs to all.

    P.S.S. I’m kind of sad I have nothing to obsess about! (just kidding!)

  • The other Susan

    I have a conditional refund on my credit card while the credit card company investigates the matter. I refuse to pay for my toxic doll! Her odor is somewhat less, but smelly elly as my husband calls her, would not have stayed in my house for 1 day if my twinn was still in business! They have not answered my mail asking what they want me to do with the doll. She is pretty, just smelly 🙁

    To all those with the hair problems, I would consider keeping an eye out for a new wig. My older daughter has had a doll for 4-5 years and that dolls hair has been styled so many times and in so many ways….not all good….and is still just fine. I feel bad that you didn’t get a good wig.

    As for all those with snow….. Send it south!!! My girls want snow sooooooo bad!!! And I could use a good day to stay home, have a fire and drink coco!!!

    Good-luck and may everyone end up with the right doll soon!

  • Anonymous

    Yeah Andrea!! Hope she has everything you ordered!

    Can you tell on your label, whether she was on the slow boat or sent by air?

    Marie & Jeanne did your daughter’s doll arrive today too?

    Hopefully Katie’s doll has landed on US soil as well and will be trudging through the snow in the next couple of days (and of course everyone else out there, that are still waiting):)

    Trust me Andrea, this wierd obssesion doesn’t seem to end with the final delivery. Maybe some research group can do a study with all of us to figure how we were overcome with Traumatic MT Stress Syndrome:)

  • Andrea

    Me again, she’s beautiful, the shape of the face doesn’t look as it does in the catalogue but it’s a T8, the hair is long and Loren got hers bobbed last week (thinking the doll would never come) so I’m taking the doll to the hair dresser tomorrow so he could cut it like Lorens. Her eyes are green like I ordered and her hair is more of a light brown than a two tone, the eyebrows could be a little darker as well as the lips but overall it looks as much like her as possible. She cried and jumped and will not part with that doll, I had ordered the matching pj’s and the Poetry In Motion shirt with the pants for both and some canvas sneakers for the doll, it all came except the shirt for Loren is a Medium and I ordered a large but it looks like the clothes run big so I’m not worried. The hair is beautiful but kind of matted at the bottom (glad we’re getting it cut) So I will call the cc company and get the charges reversed, not because I feel bad for the company because I don’t, they put us all through way more that mom’s should have to go through for a doll! However, I wan’t good Karma and if I don’t call the cc I won’t be able to live with myself (but that’s just me, I’m a freak like that!) SO anyway, overall we’re ecstatic, and more importantly, Loren is beside herself with happiness, and that’s really all that matters to me. I’m still going to visit this site and I’m about to go on MSN right now and see how I can start a page for us! Good Night girls and I hope this week is TRULY everyones week! Hugs.

  • Andrea

    She was shipped via China Post, on November 26th but I can’t tell if she came via air or boat, I’m thinking boat and we did not have to sign for her. She has no apparent smell, Susan I don’t blame you, smelly elly is unacceptable, specially if she’s causing headaches. I’ll inspect her box closely and see if anything jumpes out at me. Have a great evening ladies and I’ll be back tomorrow to see more good news!

  • Valerie

    Hello,

    With regard to locating brushes, try your pet store. I had a new wire brush (no beading on the pins as it will damage the hair) that I’ve used on my Granddaughters’ dolls with no problems. It cost approximately $6.00.
    For matted hair a slicker brush may work at detangling. It works on my dogs long coats. It must be done with a rolling motion on the dogs to prevent coat damage. I’m not sure if it will work on the dolls hair. The hair on the girls’ dolls is monitored by Granny to avoid tangles and mats.

    Valerie

  • Andrea

    Ok girls I set up an MSN site for us to chat and post pictures, I’m not sure how this works but the link is: [email protected]
    Do you guys like the name I picked? Is it appropriate for us? Talk to you guys in the morning!

  • Andrea

    Ok, this link WILL work!

    http://groups.msn.com/MTDollSupportGroup

    Ok, we can post messages to eachother AND post pictures, this way we can all stay in touch and continue our chats! Ok, talk to you tomorrow, no really!

  • Katie snowed in in Michigan

    Whats up ladies???? I am so Happy for all that have reveived their dolls!!! That really rocks..But I have to say about the credit card charges…I as you know have been waiting since sept. for my doll and I never did ask for a credit..because I still think it is coming..everybody I think should do whatever THEY feel is right because I think everyones story is different so I am not going to judge you..Okay enough about that…I am not kidding you when I say WE ARE SERIOUSLY SNOWED IN…They hardly ever
    call school off and they did again today..as far as snowblowers go sarah…people are breaking them left and right the snow is soooo heavy we are only able to shovel..the kids build an igloo..okay talk to you all later..Love katie

  • Kate

    Good morning! Day three of no school here! (NJ) Snow, ice, snow!

  • Anonymous

    The clothing order received in GEORGIA Saturday was shipped 11/25. The order was placed in October w/ everything “in stock”. Apparently that was the time that MT realized that orders were taking longer than they should have been. Our orders placed & shipped after that date were received first. My mother-in-law has called the CC to reverse credit issued. I, however, called my CC about my orders and explained that I had received them but the items were tooooo big and I cannot return them. It will be at least a year before my daughter can wear the dresses w/o exposing her shoulders and/or chest and by then the shoes won’t fit —ugh!!! IF the company were OPEN I could exchange the size as I’ve done in the past w/ MT w/ no problem. CC explained they will make contact w/ MT regarding situation. They will let me know what to do. Good luck to all waiting!!!

  • Anonymous

    I didn’t get anything yesterday. Not even junk mail. Very strange.
    Marie

  • Anonymous

    Yea Andrea! I’m so happy that you got the right, unsmelly doll!
    Marie

  • Karen

    Hi Andrea,

    Glad your doll was everything you hoped for, and that Loren is happy! I would think the smaller shirt would probably work better too, we bought my daughter size S which she should fit into according to the sizing, but they are big! The top we have just folded over at the wrist so she can wear it now, but her pajama bottoms and jeans won’t fit her for at least another year.

    Thank you also for doing the other site. I was just thinking that if another site couldn’t be done, we definitely needed to start another thread. I have a slower modem, but my wrist is actually killing me from paging down for so long:)

    How exactly did you want this site utilized? Did you only want it to be used for those people posting MIA dolls or for those that got incorrect dolls? If it is also for kind of switching over this daily support group, can you give us a “dummy” lesson for how we do it, for people like me that are a little computer challenged:) Like I told Katie, until this whole MT fiasco, I only went on the computer twice a week for a short time to get rid of my “viagra” junk mail, pay a couple of bills and occasionally go on e-bay:) Now it seems like even if am not connected the computer is on and a button away from entering this message bd., MT site, or e-bay:)

    Let us all know how the doll’s first haircut goes!

  • susan

    To whom this may concern all packages are scanned either at post office or my mailman even if they are not trackable and are not signed.Tracking is something you pay extra to protect who ever is sending it.so if it doesnt have a tracking number and its a package the post office still can verify you got it.

  • mamajen

    THANK YOU for starting the other MT group – I love the name!
    Elaine – I recieved the correct doll but it was made poorly and had a few things wrong (face painting, color of skin/hair) I have disputed the charges and I am waiting to hear about it. I had to get a 3rd party look at the doll and write a letter to the CC stating all that is wrong. I am still waiting to hear from the CC.
    I also have the on the fringe outfits for both my girls and I washed them per the instructions and my younger daughters pants shrunk!!! I didn’t dispute the charges b/c it just seems more of a hassle than anything – They are capris on her now and so she rolls the pants on the doll to match!
    I’ll be posting pics of my girls w/ the dolls soon – I just gotta load em on the puter!
    Congrats to those that got their twinns – Good luck to those still waiting!

  • Katie in michigan

    THERE GOES THE MAIL LADY…ANOTHER DAY NO DOLL OR YORKIE DOG…OH GOODY..HAVE A GOOD ONE LADIES…LOVE KATIE IN MICHIGAN

  • Andrea

    Good Morning girls,

    I was thinking that that other site could be for whatever we want, just a place for us to go and chat and post pictures of wrong dolls, right dolls, it’s just a site for us. We could have both this one and that one until this one is gone. I think it’s fairly easy to use you just post messages to one another and upload pictures, it’s so easy to do the pictures you just upload them to your computer and then onto MSN. I figure if anything we could all stay in contact after this fiasco is over.

    Marie, maybe today, it’s weird that you didn’t even get junk mail! Let us know what happens today. I was studying the box but all it has is my address and the china address, I can’t even tell how they shipped it! Weird! Today my husband is taking the doll to get her hair cut, I’ll let you know how it turns out. Have a good day ladies! I’ll come back on this afternoon when the boss goes into a meeting! Hugs.

  • katie in michigan

    Cool another site? I cant figure out how to do it though????? I am NOT computer savy ladies..:)

  • A TYSON

    I cant seem to get the chat to operate on the new web site. Any one else with the same problem?

  • Andrea

    I’ll investigate it and become more profficient in it when I get home, that site too is bocked from work! Sheesh!

  • Sarah

    Well, well, well,

    Andrea, I am SOOOOOOOOOOOOOOOO glad that you got your doll. I know that my Theresa hasn’t put her doll down since she got it, and we have had so many compliments on her when we take her out. So many people tell her that the doll looks like her. I’m sad in a way that the company is shut down, because these are really nice dolls. Anyway, the faint smell is gone, and I’ll try the tips on smoothing out the ends of the hair.

    Katie, I have an idea……. maybe your doll is here in Alaska, and they put it on the dog sled route to Michigan to save on shipping. You know, it’s been bitterly cold up here this past month, so perhaps the dogs are running a little slower than normal. If I see a dog team go by, I’ll hijack them and look for your doll, o.k.?

    To all of you with snow, how much fun is that? I still love a good snow storm. Of course, we don’t ususally get the ice that comes with it, but it’s a blast nonetheless.

    Ok girls, I’m off to try and warm up so I’ll be talking to you later. I’ll try the new site and see how things are.

    And it’s o.k. if you’ve gotten your doll and still visit the site. My husband still laughs at me because I check this thing daily. My daughter still checks it with me and asks daily if Katie got her doll, and Marie, and all the others. I told her Andrea got her doll, and she was as happy as I was. So, now I have turned my daughter into a My Twinn Support Group addict as well……

    O.k. talk to you all later.
    Sarah

  • Kristal

    Hi all. I want to give you all the heads up on the new computer worm out there. It is very clever and can email itself out via your email without you knowing it, and to people not even in your address book. You can get a removal tool on-line and run it, it will detect the worm if you have it, and kill it. Run the tool twice, follow the steps on the web-site. I strongly reccommend that you all do it.
    http://www.symantec.com
    I have not read recent posts, as I have been too busy dealing with this damn worm.
    Don’t open any mail with attachments!!!!!

  • the other susan

    What if you wash your dolls on the fringe pants? They may shrink too! It might be a bit dicey, because there isn’t a way to replace them. I got my oldest daughter the on the fringe outfit when it first came out and had the same thing happen. Now she wears the sweater with jeans and the doll wears blue steach pants that my daughter wore when she was itty bitty. I hope it helps.

    Andrea- congrats on your doll!
    Katie- your day is coming!!! Keep the faith

    The day is sunny and nice here! I wish we had some of your snow!!

  • Casie

    Hi, all.

    I joined the new website. Thanks, Andrea, for setting it up. We still have quite a bit of snow here, and the kids are off school yet again. I think they should be able to return tomorrow, but we are expecting more snow(about 2 inces) Thursday night, so there’s a good chance they will be home again Friday. Considering that, I’m not sure there’s much point in Having school tomorrow… It will, howver, give me a day to reclaim my sanity.

    Karen and Katie –

    I am a stay at home mom right now as well. I used to teach, but my kids are so young that it made more sense to stay home right now. I am working towards my masters while I am home. Fun, huh? Anyway, I would love to e-mail and chat with you two if you would like – more adult conversation (albeit via computer, but still…), you know how it is.

    Everyone else –

    I’m happy for those who received their dolls, and still hoping for those of you who haven’t. I can’t get the thoughts of all those poor little heart-broken girls out of my mind. That is really the worst part of all this. Even more upsetting is the fact that there is no way to guarantee to those girls that they will ever get their dolls (or the right ones). I think that when MT does go bankrupt, the owner or CEO or whoever made such a mess of things should have to personally visit and see every heart-broken girl who didn’t get her doll from Santa.

    Wishing I could make things better for every one of those girls… Casie

  • Sarah

    Karen, Katie and Casie…..

    I am also a stay at home mom/ homeschooler. I know what you mean about regaining your sanity. I just have to shut the door and say “It’s my quiet time now.”

    Keep in touch,
    Sarah

  • Jacki

    Hi has anyone received their dolls since MT updated their website saying that the containers arrived on 1/16. My doll was shipped 11/4 still nothing. I did receive the clothes for it 2 weeks ago, but no doll. My 4 yr old Emily asks me everyday to call Santa and ask what is taking so long. She still has her little princess christmas tree up in her room so Santa has somewhere to leave it. I am starting to become obsessed over this doll.

    Anyway I hope you all stay warm and safe in these snow and ice storms. I can’t complain I live in the Florida Keys. We had a cold front come in last night and it’s in the 60’s. Cold for us.

    Take care and keep praying

    Jacki

  • Sarah

    Jacki,

    You can tell your daughter that it has been so cold in the North Pole that they’ve had trouble getting the reindeer out and about. I’ll post the weather link to you for North Pole Alaska, maybe that will help, huh?

    Sarah

  • Sarah
  • Sarah

    Also, for those of you who are privileged enough to blame it on Santa, below you will find a link that will take you to the Santa Claus house in North Pole, Alaska. Here you can email Santa, and maybe if you email them and explain your situation, “Santa” can email your daughter back or write her a letter. I don’t know how far you want to go with this, but if my daughter still believed in Santa, I would probably go to this extreme! Of course, I still visit this site several times a day even though we’ve had our doll for a couple of weeks now!

    Katie,
    The snow looks like so much fun! I love your dog!

    Sarah

    http://www.santaclaushouse.com

  • Andrea

    Sarah! I went on that weather web site, talk about BRRRRR! Alaska looks amazing! Where in Alaska do you live? And is it true that in some places either the sun never comes up or goes down, it’s one of those. I would love to visit Alaska, I don’t think people know how amazing it really is. I hope you’re having a great day. Talk to you girls later.

  • Anonymous

    Well, I think that was the big build up to the big let down.
    Our nice postal lady did deliver a MT doll.
    I have this thing with strong smells. When I smell something strong and nasty I can feel pain right behind my right eye. Anyway, I open the outer box. Instant head/eye pain. I didn’t realize how strong of a smell that you guys were talking about. Wow.
    So I toss the box outside and take some asprin.
    I got out a fan and opened the inner box outside. I think that QA was on break when they shipped ‘my’ doll. Wig is the right color – but on crooked. Eyes are the right color – but she is cross eyed.
    Freckles are there, but so light that they really look like tiny dots all over her face when you look up close. They are all the same size. Kind of like measles. One eyelash is in the bottom of the box, the other one on that same eye is only half on. Not positive, but I think that one set of eyelashes are brown and the other are black.
    So now I have a doll that can’t even come inside that looks like c!#p.
    I did get the right doll and child’s outfit though. They were smelling better right out of the wash.
    Marie

  • Sarah

    Hi Andrea!

    Well, I live in a little town called Palmer, which is about 45 minutes north of Anchorage. Yes, it is true what you said about the light. Way up on the North Slope (where all the oil is) it is dark 24 hours a day through the winter and light 24 hours a day in the summer. Where I live, we get about 4 1/2 of daylight in the winter and 19 hours of full daylight in the summer, but it just remains dusky the rest of the night. The summers are awesome up here, it is so pretty, you’re right. My husband is in the military and that’s how we got up here, but we’re here to stay, thank goodness. I love it here, but it has been one of the colder winters since we moved here 6 years ago. Right now where I live it is something like 6 degrees. We do get a lot of snow, but not too much in January. In the summers we get up to 90 degrees sometimes, and then we all pile in the van and go SWIMMING at the local lake. Can you even imagine swimming in an Alaskan lake? I saw 2 moose yesterday when I went to Anchorage, and one day last week, near my home I saw 9 moose out in the pasture. We see bald eagles, moose, caribou, musk ox, fox, and I’ve never seen a wild bear yet, only ones in the zoo or from a bus in Denali National Park. Although two summers ago, the fish and game department hung up signs saying that there was a black bear spotted in our neighborhood.

    I signed up on the new site and went to chat, but I was all alone. =( Hopefully, more of you can join me on the chat page so that I don’t look silly holding a conversation with myself. Hee hee. =)

    Talk you all soon.

  • Sarah

    Oh Marie,

    I’m so sorry. It makes me so mad to hear that stuff. Just knowing that there’s no real way to fix it through MT. I wonder if any other doll hospitals could help you.

    I’m sad for you. =(

    Sarah

  • Sarah

    >=(

    Grrrrrr…..

  • Andrea

    Sarah, Alaska truly does sound majestic, I hope to be able to visit one day, it would be a dream! I don’t blame you for wanting to stay there, I would too!

    Marie, I’m crushed, I truly can’t believe that the doll is in such bad shape, it almost sounds like they just threw everything in there without finishing! My husband just told me that one of the arms on Lorens doll is not doind what it’s supposed to, I say just keep it in the box in the garage and hope that when and if they re-open you can send it to the doll hospital, I’ll do some reasearch on the net and see if we have one locally, I live in Glendora and work in Pasadena and I know there is not one in either place but maybe in LA, let me do some research. I’m so, so sorry…Big hugs!

  • Anonymous

    Sarah – Yea, I’m kind of annoyed. It’s funny too, to get a doll that says created to look your child that looks like that. At least I won’t be looking for a box from the post office anymore.
    I’m in a quandry about the cc charges. I did get the right outfit, but if I don’t fix the doll there would be no point. It’s all one charge, I don’t think that the cc company would want to give them back part of the charge. I don’t want to go through the hassle that Jen did getting the doll verified that it was wrong.
    Right now I think that I will see how much it would be to fix the doll up like it should have been.
    I have been a SAHM for 9 years. My youngest is 4 and in preschool. I can’t imagine being snowed in with the three of them. Katie – You have my awe for being able to deal with that.
    Marie

  • Kate

    Marie, I am so sorry. Ya know, it is bad enough to get the wrong doll, but to get one that would be right if it was just done correctly would really tick me off. I am so angry for you. Now what? Well, you get the charges removed. It is absolutely not what you ordered, not what was guaranteed!

    K

  • Andrea

    Marie,

    The following places came up on google, I figure maybe you can call them and they can point you in the right direction:

    http://www.dollshoppe.com in Sherman Oaks
    http://www.dollsville.com in Palm Springs
    http://www.afdoll.com in Westminster
    http://www.thruchildrenseyes.com in Thousand Oaks

    I hope this helps.

  • Katie in Michigan

    Got the kids baths and we are getting ready for bed…As I always say tomorrow is another day…Damn mail lady better bring me something…Just kidding sorta……..Later Katie In Michigan

  • Andrea

    Good Night Katie and kids, Sweet Dreams and you’re right, tomorrow is another day…..

  • Karen

    How heartbreaking Marie:( I hope you can find a good doll shop there that can put her back together and fix her! Did your daughter even see her?!:( I bought a MT friend from an adult collector off of e-bay a few weeks ago (panic mode I guess), for my younger daughter that is getting put away for the next 3 years. The dilemna I had is that Becca only started growing hair a couple of months ago, so I am assuming I will have to change the wig when the time comes. You will have to let us know how easy or difficult that whole process is! Let us all know what they do with the eyelashes too. I think once everyone has their doll, we’ll all see problems with their eyelashes. My other daughter has had her doll for a month, and half the lower lid lashes are broken in half or bent. I quit letting her take the doll to bed with the promise that we would find her a special bed, as I think that is how it was occuring.

    Maybe Marie if you get a good night sleep you’ll wake up in the morning and realize it was all a bad dream:)

    Well I’m off to bed too. We are an hour south of Katie and getting snow again as well. I am just praying that school is open tomorrow, as my 3 kids are not playing nicely in the snow:) 2 fought non-stop today and the other one fought a nap. Marie has a “MT” headache, I’ve got a “My Trio” headache:)

    Casie-I saw your post, sorry I didn’t at least just send a note to say hi, it was a little chaotic today:) I’ll try to drop you a note tomorrow. I always notice your posts because my older daughter’s name is Cassie:)

    Andrea- I promise I’ll go figure out the other board tomorrow. Thanks again!

  • Andrea

    Karen, you poor thing, I’m not a stay at home mom but I know that when on weekends we’re all cooped up in the same house all my 2 do is fight about EVERYTHING! I’m sending you some peaceful and get some rest vibes! Talk to you tomorrow!

  • Michele

    Hi everyone,

    Our “NEW” doll arrived yesterday. I had given up waiting for the MT and my daughter was so distraught that I ordered her a new baby from http://www.mycustombabydoll.com It is GORGEOUS!!! I am so happy with it. My hubby is out of town, so I have not given it to her yet. I can’t wait. She will FINALLY have a baby. I highly recommend the dollmaker at mycustombaby doll. She was wonderful to work with. Take care and good luck to all of you. I hope some warm weather moves in for all of you stuck with snow and ice!

  • Betsy

    My daughter’s MT lost her eyelash about a year after she got it so I just pulled the other one off. I went to a local drug store and purchased a set of fake eyelashes & glue, took them home, cut the eyelashes to fit the MT, glued them in place and presto–she looks great again! It was less than $5 to repair! Good luck.

  • Jacki

    Sarah, thanks so much for the info about the North Pole in Alaska. Never knew there was actually a town called North Pole. I will check it out today and see if I could have them send Emily a email. Have you been there is it like Christmas town. Alaska sounds great. My boss was there for vacation this past September, he loved it. The pictures were beautiful. I would love to vacation there someday in the summer. I couldn’t handle the cold. I’m freezing here when it is below 70.

    Have a great day and stay warm. It will be in the low 70’s today, but back to the 80’s tommorrow.

    Jacki

  • Karen

    Okay ladies, my computer illiterate self got signed up on Andrea’s new site! I only see Casie and Sarah over there, hope the rest of you will join soon:) You need to come up with a good user name, as your first name probably is taken. I tried Karen in Michigan (sorry for being a copycat Katie) but that was taken too. So they offered me other choices, and I am Kareninmichigan2, their other choice was Karendeadinmichgan, Yikes!!!

    Andrea, I should have posted this to you on the other site, but thanks for the “peaceful rest vibes!” My headache is gone, and my oldest one went back to school this morning!

  • Karen

    Oops, almost forgot..

    Valerie and Betsy-thanks for the brush and eyelash suggestions, I will definitely check them out. I hope I don’t sound like I am complaining about the doll, we love her and know we are lucky to have her in hand. We also have one AG Today doll and 2 Bitty babies and as happy as I have always been with their service, from day one I and my daughter knew there was no comparison to her MT. I guess I am so paranoid of her getting damaged and not having the hospital available any longer. However with all your great suggestions, I know what to do at home for remedies and know there are other doll hospitals out there that can do the work MT did. Thanks!

  • Katie in Michigan

    Mail lady cruised by again today.. Must go and consoul myself..will be eating ice cream then watching General Hospital at 3….and crying..JUST KIDDING….TOMORROW MAYBE? KATIE

  • Andrea

    Karen, I agree, I too am paranoid, I was looking at her eyelashes for the first time this morning and noticed one (hair) missing, You can barely tell but I looked at myself and said “Are you kidding Andrea, get over this obsession, the doll looks fine!” you’re right, there are other doll hospitals and with these great suggestions we’re getting it will all be fine. On a side note, when the hair dresser guy washed the dolls hair and cut it, he said that the wig is a high quality wig, he says they use that hair for extensions, he said if need be he could put hair extensions on the doll to make her hair longer! I don’t think we’ll go that far but it’s good to know that the wigs are good.

    Katie, this week will be your week, it just has to be! So don’t dispair and please have some Ice Cream for me because I’m on a low-carb kick and can’t have sugar for a while! Also, if you could please let me know what happens on GH, (Just kidding) I’ll just live Vicariously through your eyes!

    It’s nice to be able to talk to all of you nice ladies, it makes my day “not-so monotonous” Have a great day!

  • Sarah

    Jacki,

    I have never been up to North Pole, Alaska. I hope they can help by sending an email from Santa to your daughter. Let me know how it turns out!

    It’s 3 degrees outside right now, I think we’re having a heat wave!!

    Have a good day girls, and Katie, don’t eat too much ice cream, you know what the Dr. says!

    Sarah

  • the other susan

    Mairie- I am so sorry to hear that you also got a doll with a strong odor. Ours still stays outside in the nice weather. We are now able to be in the same room with her without getting a headache. I hope you are luckey enought to have the odor leave quicker than our is. The baking soda bath really seemed to help. I just don’t want to was her too much.

    As for alaska- it sound wonderful! We too homeschool and the girls just got done studing alaska. Their grandfather went there this past summer and gave them a bunch of books about the state. What a great gift that was. They hope to visit alsaka with him one day.

  • Jen

    This message board is just becoming a chat fest. What we need is information not temperature changes.

  • Anonymous

    Then start a different site..WE HAVE NO INFO

  • Anonymous

    Jen sorry I did not mean it the way it sounds..We just dont have any information….:( Sorry if that sounded bad….when was your doll shipped tell us about your information that you have maybe we can help you

  • Katie In Michigan

    Hey Jen I scrolled up to see what your information is, could you refreash our memories? I am sure none of us want to just be chatting but we dont have any information so that is why as each day goes by its nice to know that we are not alone waiting, and I have been waiting since Sept. so sorry if my comments bothered you in any way. I just keep in touch with people through this board..anyhow when did you order? I am sure we would all like to help you in anyway we can..Your friend Katie

  • Anonymous

    I am looking at stinky Sammy here writing down all that is wrong so I can get her fixed and I thought of something else.
    Where do they get 18 points of posability?

    2 – shoulders
    2 – mid arm (not really elbows)
    1 – waist
    2 – hips
    2 – just above the knee
    4 – ankles (pushing it here I am counting moving side to side as one and back and forth as another)

    I have no neck movement, no eye movement and no wrists. (Well not me personally, the doll does not although my neck does get still sometimes 🙂 Maybe you could get another 2 out of the shoulders by counting forward/back and up/down. And maybe one more out the waist if you count left/right and forward/back. I am still short. Could MT have been exaggerating?
    Marie – trying to justify coming here

  • regansmom

    I’ve become quite committed to checking this site and praying that you all get your dolls. I have to tell you, though, I feel like a total outsider. I’ve tried a couple times to join this “support group” without much success. I, too have had a bad experience with MT (ordered in September, didn’t get doll until right before Christmas and it wasn’t what I ordered; also spent $65 in gift certs. for a clothes order that doesn’t even exist in their database, so I won’t be getting those). I had hoped this site would give me an outlet for my MT frustrations so I don’t drive my husband crazy. But, I guess I joined too late. No one seems to acknowledge my posts and I would really like to get to know all of you, since we share a common experience. I was head cheerleader in high school, but now I know how the less popular kids felt! 🙂

    Well, I don’t give up too easily. So, whether you’re interested or not, I’m going to tell you about myself:

    My name is Ivy and I’m from Iowa. I’m an at-home mom with a 20-month-old girl and a 4-year-old boy. My 10-year-old niece lives with us, too. For Christmas, my husband got me wireless internet for my laptop and I am now neglecting the aforementioned children to check this website way too many times a day!

    Well, that’s me. I’d love to be acknowledged. Any takers? I aint too proud to beg!

  • Andrea

    Hey Ivy, I love your name! I thik we all share a common bond and we always will, so what did you do about the doll problems, and what was wrong with your doll? I was thinking since we’ ve been accused of being chatty we always have the msn site which you are free to join, I wish I could check it more often but I’m at work all day and that particular site is blocked! Do they expect me to work or something 🙂 anyway, I’m sorry you got the wrong doll, if MT ever finds a purchaser, they are going to have a WHOLE lot of dolls in the doll hospital. Have a great day ladies.

    P.S. Our info is, we ordered a doll 11/12 it shipped on 11/25 and we received her 1/27, doll is in good shape except her right arm doesn’t bend, it just sits there like a regular doll arm, the left one is fine and as of this morning I discovered she’s missing 1 eyelash, her hair was matted at the bottom but it’s been cut and it’s now quite bouncy and healthy looking (I wish mine was like that) also, she came from China and we’re in Glendora, California.

  • Ivy

    Hello, Andrea!

    Well, I shouldn’t complain too much in light of what others on this site have experienced, but the MT Baby I received was not quite what I ordered. I ordered fair skin and the doll appears to be light brown. My daughter’s biracial, but the doll’s still way darker than she is. Plus, the doll’s leg joints are not great. It takes more work getting her to sit still than my 20 month old! 🙂 I ordered the doll on 9/22 and (after nearly three months of BS from MT, received her on 12/18.) I called the company and they e-mailed me something I needed to return the doll. Well, the next day, the company closed.

    Because of the delay and my endless complaining, the company promised me a $15 credit on my CC (never saw it) and sent me $65 in gift certificates that are useless now. I had ordered clothes on 12/18, but my order # doesn’t exist in their database so it’s pretty hopeless, I think.

    I contacted my CC company about a refund since I can no longer return the doll for repairs. I was initially told they were asked by the government to hold off on MT refunds, but yesterday my refund went through.

    Where is Glendora? Right now I would much rather be in California than Iowa. It is 9 degrees today!

    P.S. I’ll pass on the compliment about my name to my parents. 🙂

  • Anonymous

    Hey All! I just loaded a pic of my girls w/ their dolls Christmas morning over at the other site – I only loaded 1 so it wouldn’t take up too much space.
    I too am a Stay-At-Home mommy to 4 kids – 2 girls, 2 boys – Still nursing the baby (22mo.)

    Marie – I am sooooo sorry about your doll – it just makes me sick to my tummy to think about it!!! I hope you have contacted your cc comp.
    Andrea – I too live in So. Cal – The shop I went to to get mine looked at and eventually will use to get it fixed is in Sherman oaks – Maybe that isn’t too far from you – They also told me of one in Monrovia – but that was too far for me.

    Anyway – Hope to see some of your pics at the support site soon!!!!

  • Andrea

    Monrovia is 15 minutes from me, Glendora is east off of the 210 freeway. I can’t wait to get home and check out the picture you posted, I believe you can post as many as you want, it doesn’t really affect anything. Let us know what happens with your doll.

  • Andrea

    Is anyone else affraid to bend any of the bendable parts of that doll with fear of ruining it? My daughter keeps sitting her down and I just look at it and think,”It’s going to break Don’t touch it, Don’t look at it just save it!”

    Marie, are you taking your doll to get fixed?

    Ivy, Are the babies cute? They look cute on the catalogue (Yes, I still have it) Anyway, you should sign up on the other board so you can post pictures and such, I will take some of Loren and her Loren Jr. (that’s what she named her) hopefully tonight. Take care.

  • Sarah

    Ivy,

    Come and join us on the other site where we can be as chatty as we want to be!

    Hope to see you there!

    Sarah

  • Caroline

    For those of you who ordered freckles and can barely see them. I had the same problem, including a beauty mark not being present. To fix it, I used Apple Barrel craft paint in a light brown, and applied it with a toothpick. It will look dark when initially applied but after it dries, take a moistened paper towel and gently rub the face, it will take the hard edge off. If anyone wants to see how my doll looks, both before and after, email me and I will send you the pictures. Good luck!

  • Caroline

    Forgot to add something. I found shoes at Target, size 2, they fit the MT perfectly! Also, for girls that wear under a size 12, they have matching shoes. They had t-strap type,hiking botts and pink sneakers. They were on clearance for $4.98. Just thought I would share after seeing some of the prices on eBay. I bought a pair of black shoes on eBay and they are so tight my daughter can’t get them on the doll herself.

  • Ivy

    >>Ivy, Are the babies cute? Posted by: Andrea<<

    They are cute, and my daughter loves hers. The eyes and lashes are gorgeous and the hair is very nice. But it was disappointing (after three months of waiting) to see that the doll looks like she’d spent a couple weeks in jamaica. It’s a nice tan, but not at all like my daughter’s skin tone.

    Sarah, thanks for the invite to join the other site. I did. I look forward to “chatting” with you all!

  • MamaJen

    I realized when I came back today that I didn’t leave my name w/ my last post – That was me who posted the pic at the other site – My name there is DVJen – which is my email.
    Anyway – Caroline – I would love to see a pic b/c I need to do something w/ my daughters dolls moles. Also, THANKS for the tip about the shoes – I was wondering what to do!!!
    Andrea – Call the doll shoppe in SHerman oaks – http://www.thedollshoppe.com
    They can give you the # in Monrovia. Hopefully that will help!
    Mamajen (akaJen)

  • elaine

    Back again. More news on the credit card situation. My bank called again today to ask if I had received the doll. While I had her on the phone I asked if My Twinn was contacting her directly. She said no,that My Twinn has hired a firm(I can’t remember the name) to try and determine exactly what happened with everyone’s dolls. My Twinn has no proof that I received my doll they were just making claims that they did. Funny that they are trying to get money back for a product I never received, but when we were all trying to figure out when and if our dolls were coming, they did not hire a firm to help us out in any way. Sorry to everone that has received a doll that they did not order or that was wrong in any way- I am glad that my own personal problem with this company is finally over. The bank said after today my charges will not be disputed any more. The woman at the bank said that this company might contact me but with all the other problems they have to deal with, I doubt that will happen. I would love for them to call just to see exactly what they have to say.

  • KATIE IN MICHGAN

    I was just curious you guys. Who was the last person to receive a doll and when was it supposedly shipped and to what destination did it arrive? I still think Emilys doll is coming. I feel like giving up but I feel that maybe she has a chance since her order was changed from sept.order to Nov 28th..So maybe the doll and the yorkie dog are together? on the way here? MAYBE?
    HERE IS MY ORDER NUMBER AGAIN GUYS M0339731 M0339732 DOLL T 10 FACE GREY GREEN EYES LONG BLONDE BROWN HAIR WITH BANGS FAIR SKIN OKAY THANKS EVERYONE LOVE KATIE IN MICHIGAN Ps THERE GOES THE MAIL LADY……………………

  • Andrea

    Katie, I’m not giving up on this, I know that Emily will get her doll. When you enter both order numbers it gives you the same ship date? I think Marie was the last to receive in Southern California on the 28th. Don’t give up, I have faith that one way or another Emily’s doll and dog will come.

  • elaine

    I ordered my doll on Oct.28 E-mailed on the 17th of November that it had been shipped. Anyone have any feelings about whether mine will come or not? Will it be right? I live in Illinois. Thanks!!

  • Caroline

    >>I ordered my doll on Oct.28 E-mailed on the 17th of November that it had been shipped. Anyone have any feelings about whether mine will come or not? Will it be right? I live in Illinois. Thanks!!

    Posted by: elaine on January 30, 2004 05:42 PM<<

    Elaine, I live in PA, I ordered my doll on October 21st, it shipped November 17th also and I got it December 22nd. Just in the nick of time but she wasn’t exactly as I ordered. I hope that you get yours soon. I can’t imagine where she could be!

  • A Tyson

    I think the points of posability could be the 18 different poses she can be put in. Now that sounds bad!!! Sorry. Hope that helps.

  • Cathy

    Hi
    I have checking in evry couple day to see who has gotten their dolls. Now it seems the clothes are going bad to. I ordered the some clothes in Oct. and they finally arrived Jan 19, 4 days before her birthday. So much for Christmas ! Well my daughter just came in in tears becuase the glitter on her “let it snow” T shirt has completely come off in the wash. SO heads up to those with that t shirt hand wash and air dry!!! Good luck to all and what is the address of the new site?

  • Kim

    Hello to all,
    Just thought I’d add my two cents again. We are in Louisiana, and ordered 2 babies in October, and they emailed that they shipped November 11, and one came the first week of December. She is quite cute, with dimples just like my daughter, and she loves dressing her in the clothes her mamaw gave her when she was a baby. Well, the second one STILL has not arrived!! I am the one who officially gave up and bought a Lee Middleton baby that sucks her thumb (just like my 4 year old), and she loves her! (which makes me smile). I just would like to stop looking out the front door every day to see if there is a box, or checking as I drive in from work for that shape to appear on the step.
    Anyways, it is not cold here, in fact, we wore jackets this week, but don’t need them today. Yall enjoy the snow for us southerners:)
    Gonna join the msn site, and figure out how to send you a pic of Alyssa with her baby.
    Peace out
    Kim

  • Katie IN Michigan

    Still no doll or Yorkie dog here in Michigan, ship date of Nov.28th…Katie In Michigan 🙁

  • CP in NJ

    I still have hope that some of you still waiting for dolls will get them when the next slow boat from China comes in.

    Just to let you know about my credit card dispute- When I did not receive my doll by Christmas, I disputed the charge with Amex. They were great and took it off my charge. When I miraculously received my doll in January, I called them back and told them I recieved it and wanted to reinstate all of the My Twinn charges except for $20 (since the doll should have been $20 less for January delivery). They are now leaving the amount in dispute.

    Good luck all!

    CP in New Jersey

  • Jacki

    For anybody still checking this site for info on the dolls. We finally got ours yesterday. Ship date was 11/4. Doll was in a box, with my address hand written on it with marker, post marked Denver 1/30/04. The here were chinese markings on the box, but no chinese mailing label. She was just as we ordered. perfect.

    Good luck and my prayers to those still waiting

    Jacki

  • Anonymous

    Don’t you just hate it, I received all of my dolls, the last on Dec. 23, though ordered in Sept. I ordered 4 for my twin greatnieces. The identical ones were not, one had multiple pulls, three large black marks on her body, smelled like turpentine(Shanghai Shout???), but the best part was she had a My Twinn Baby tag. Luckily this is the only one I used a credit card for, and was refunded her price. The non-matches were my problem because I used a debit card. You can blame Sept. 11 for a lot of terrible things and heartbreadk, but inferior dolls made by people thousands of miles away who are working for pennies just doesn’t cut it. Money is the name of the game, and we lost this one. Think those authors of the “heartfelt” letters need to feel our size 8’s, and not in their hearts.

  • Katie In Michigan

    STILL NO DOLL OR YORKIE DOG IN MICHIGAN..ANYBODY ELSE OUT THERE? 🙁 KATIE IN MICHIGAN

  • susan

    Katie,
    Nothing at all.Im really starting to lose faith.Has anyone received matching sleeping bags for doll and girl?My twinn needs to up date on whats going on…..
    Susan in Washington

  • Casie

    Just wanted to let you all know I haven’t forgotten you… i’ve been extremely busy. I’ve also been on the other site more than this one (although I haven’t had much time to do that one either).

    I still hope those of you waiting not only get your dolls, but get the correct ones. Godd luck, and I’ll write again soon.

    Casie

  • Becca

    I ordered 2 dolls for my daughter and niece on Oct. 20. They both came just in time for Christmas but both were wrong. One had the wrong hair color and didn’t have the moles we paid extra for, and the other had the wrong eye color, hair color and instead of having her hair professionally styled, they gave her a regular short curly wig glued on crooked. Needless to say, we did not give the dolls to the girls and just recently heard about the company going under. We had already sent one doll back for repair…

  • Eileen

    After about 13 weeks, my daughter’s My Twinn doll arrived – well after Christmas. I had paid extra for all of the different options – hand painted face and hand-picked face shape, etc., so when the doll didn’t look a think like my daughter, I was very surprised. My daughter has blonde hair – the doll has brown. My daughter has very light skin, the doll’s skin is tan. I could go on, but you all have heard all of this before. Has anybody gotten anywhere with the company?

  • jeri

    I received my order for the doll clothes from shanghai.I purchased my daughters my twinn doll 3 years ago and I have been making clothes for them since then.If any one is interested in clothes for the dolls send me an email and I will send you pictures if you like. I hope everyone gets there dolls and I feel terrible for everyone that didn’t get there dolls or got bad ones.There is a new notice up on the my twinn site if anyone is interested.

  • I ordered some gorgeous dresses from SewnPerfect.com – have girl and doll made to match dresses – anticipating my daughter’s My Twinn Doll would arrive. I was heart broken when it didn’t. It was really terrible. I was very lucky though that SewnPerfect Boutique sells dolls too. Otherwise it would have been a complete loss to have had the dresses with no doll. I wonder what will happen with My Twinn. Luckily I can get doll clothes from SewnPerfect in the mean time. They were very pleasant…one light of ray in what would have been a crazy holiday season and birthday for my daughter.

  • Andrea

    Just curious to see who’s still wating? I can’t believe that MT has not updated their site with current events? Hmmm.

  • Katie In Michigan

    Still waiting for doll and yorkie dog in MI..:(

  • susan

    Still waiting,no matching sleeping bags. has any one sent m.t. a form of their missing items,and if any replies?

    Susan in Wa.
    also my last order says it was shipped Dec 19th EAS 3to4 days shipping.I wonder if My order was the one,not paid for by m.t and is not comming
    On Dec.13 part. of my order was sent EAS 3to4 days and arrived dec.24th.

    susan in Wa.

  • Teri

    I am so very sorry to hear all your horror stories and to think of the disappointment that you and your little girls have experienced. This was to be the year that I bought a MT doll for my 8 yr old. But I was really disappointed to learn that they no longer truly customized a doll for you. That, along with the fact that they never responded to my email inquiries, made me think twice about ordering. In the end, I decided to order this year’s American Girl “Kailey” doll. It is by far the most loved gift my daughter has ever received. It doesn’t look exactly like her but the doll has a personality, so it doesn’t need to be her twin. For all of you who are still waiting for your MT, perhaps you could find an AG doll that your daughter could love. Best of luck to all of you.

  • susan

    Does any one know where I can get my daughters doll repaired/ her dolls arm was chewed by this stupid dog we are sitting.She can’t stop crying,she has had it for 5yrs.
    also never received her matching girl and doll sleeping bags this year for christmas.Double bummer over here…
    Susan

  • sylvia

    My Twinn’s owners are world-class criminals. They sent me two catalogs and a free video in the second week of December 2003, plus several e-mail ads, knowing fully well they’d already gone out of business. If United Parcel Service won a $1 million unpaid bill case against them, they must have made off with a fortune from selling dolls they knew they couldn’t deliver.

    I feel very badly for customers they robbed and for the loss of what could have been a wonderful product. Hopefully, a decent American will buy the business and produce the dolls HERE, not in (expletive deleted) China!

  • KATIE IN MICHIGAN

    STILL NO DOLL OR YORKIE DOG IN MICHIGAN ANYBODY GOT ANYTHING OR ARE WE ALL DONE? KATIE 🙁

  • Amy

    Does anyone have any ideas for fixing a MT doll’s hair? My daughter finally received her doll January 12 after ordering it around Thanksgiving time, but her hair is already kind of raggedy looking. We have the MT hairbrush and don’t brush it too often, but it just seems to be all matted and seems to get worse when you brush it. Good Luck to all who are still waitng for their dolls–I’m pulling for you. I had just about given up hope and then we received it. We couldn’t believe it. Still waiting for a $20 credit because I didn’t receive it for Christmas as promised and feel I should be charged for the January Delivery price. I’ll let you know if I get the credit.

  • susan

    Amy,
    you can use any clear instant smoother,Blondes dream Cr. any product that is clear and you can put it on dry hair,not if it calls for wet hair.As a hair dresser I also have used it on my daughters barbie dolls hair and it looks like new.For a brush use a large thick comb or pick and gentley comb out from the top to bottom one section at a time
    susan

  • susan

    Ladies,
    Anyone who is still waiting for packages,Channel 7in colorado is taking surveys on who has and has not received their packages.We need to let them know how many of us are out there.
    They will post again in the news a update on M.T. if they kept their word on our stuff..
    so please post on their web site
    susan

  • susan

    Ladies,
    Anyone who is still waiting for packages,Channel 7in colorado is taking surveys on who has and has not received their packages.We need to let them know how many of us are out there waiting.
    They will post again in the news a update on M.T. if they have kept their word on what they have written,that if we paid for it we will get our stuff.
    so please post on their web site
    susan

  • Amy

    Hey Susan! Thanks so much for the info on getting the tangles out of the MT doll’s hair. I’ll give it a try and let ya know how it comes out. I really appreciate the info. Have a great day. I’ll visit that Channel 7 website too.

  • Lisa

    I was one of the “lucky” ones who did receive my doll. However, it was a not what I ordered and would much rather have my money back. I ordered blonde hair, got brown, matted hair. I ordered fair skin and got dark tan. I paid to have a pink mole painted on her face to match my daughter’s (I sent several photos and a detailed description). What was painted on the doll’s face was a large dark brown splotch. I was livid when I had paid good money to receive a doll which does not resemble my daughter. My son’s response when we excitedly opened the package from My Twinn was “Yuck!!”

    I’m a true believer in American Girl dolls now. They are much higher quality.

  • Meg from Michigan

    Got my doll, but it wasn’t the quality paid for or expected either. There is definitely a legal recourse out there that will be perfect for those still waiting, or who received junk like me! If anybody has found out anything in the meantime, we’ll jump on the legal bandwagon! Good luck all!

  • Debbi

    I bought four My Twinn dolls for my four daughters in June 2003. Ther really wanted them and we said they could have them for their birthdays if it was the only gift that year. The dolls all arrived and were beautiful. Anna’s doll was missing the freckles we had paid for and so we tried to convinve her to let us return the doss to have freckles painted on. She hated to part with her new friend. The likeness was perfect, the best of all the four dolls, which was nice because she is the one who is doll crazy. Finally on December 15th 2003 we told her if we didn’t send her back then we could never get the freckles painted on. We took the doll away from her because we “Know best”, and knew that the likeness would be complete when she had matching freckles. Besides we told her “Nothing will happen to her. She will be back in a few weeks and she will be even better.” Now, on March 4th, after four letters on their official form, useless phone calls, inquries at the post office here and in Co. and numerous internet searches, no sign of the doll. My daughter not only cries for her doll every day she has lost faith in us because we said it would be ok. Why did they not refuse delivery of the doll? The doll is completely made and PAID for so why not just send her back. It’s been too long to get help from the credit card co. I’m up for a class action suit.

    Debbi
    [email protected]

  • Melissa

    I know exactly how everyone feels! I too had to explain to my daughter why her My Twinn doll armoire’ and accessories were not here Christmas morning. That was the top item on her Christmas list and the one item that she asked Santa for. She was so disappointed when I explained Mommy told Santa I was going to give this to her instead of Santa. Then I had to go on and explain that My Twinn went out of business and it was possible that in the next 45 days it may or may not get here.

    However, it did arrive but the armoire is cracked and has a black smudge on the front. I am raving mad that it was damaged and that I can not send it back nor have it removed off my credit card because I received my merchandise.

    I had ordered her clothes also, but at the time I ordered I had spent enough so I opted to buy a shirt that was on sale and wait until January (the big sale) to purchase the jeans to go with it. Now I have the shirt and no jeans for the My Twinn doll to wear. This just ticks me off that they have gone out of business and like cowards would never answer there phones after Dec. 19th!

    If they would have been open and honest and told me they would possibly be going out of business when I placed my order at the beginning of Dec., I would not have ordered and paid the $29.95 guaranteed delivery by Christmas shipping fee! What a rip-off the merchandise did not arrive by Christmas! I hope that there is a way to bring a class action lawsuit against My Twinn because they destroyed not only my child’s Christmas dreams but alot of other children’s dreams too! What a child friendly business to crush children’s dreams!

  • Robin

    I think it really stinks that they are blaming September 11 for all their problems. I ordered my dolls in August of the same year. The problem is with their customer service and poor quality of the dolls. My one doll came with the head not attached. When I sent it back it came back to me with one eyebrow and the hair falling off. The next time it came back with the wrong hair style. We just gave up and kept it the way it was. They kept telling me they would get back to me when I called. I never received any phone calls back. They caused themselves to go out of business not Sept. 11

  • Sharon Szabo

    I would love to get in on any class action suit that gets filed. These people defrauded me out of over $100 and ruined my 2 year-old’s “big” christmas present. The doll showed up just before Christmas, but looked awful–her hair was not wired in right oe something, and it was styled completely wrong. I called and they told me to send her to the doll “hospital” at their expense. I sent the doll back on January 8, they received it January 14, and I have seen neither hide nor hair of it since. I have filed one of their information forms, have called and filed a complaint with the AG of Colorado and the BBB. Can’t resort to credit card company because I stupidly paid by check. Never again.

  • Amy Frew

    We ordered our doll in October for a December 4th birthday. It is now March and we still have not received it. I thought I was doing the smart thing by using my gredit card, but now the credit card tells me they can’t remove the charge since MY TWINN claims to have shipped the merchandise. We’ve always been a Madame Alexander doll family and I should have just bought her one of those instead of trying something different.I hope everyone will consider filing with the Better Business Bureau (they can’t do much, but it won’t hurt), the Mail Fraud division of the US Postal Service and the Federal Trade Commision. All of these can be done online.

  • mz_peanut

    Wow, I just ran across this site, and I thought I was one of the few who had experienced this problem with MyTwinn! I ordered a baby & Twinn doll for both my girls back in october. One finally came in December right before Christmas(baby), the other(doll)arrived Dec.29th…then we recieved another one just like it Jan 3rd! The “extra” doll I recieved looks just like my daughters ordered doll too, so I don’t think it was someone elses order. (I had at one point demanded they make a replacement doll when they told me hers was lost in transit, I think this was it) If anyone thinks this sounds like it could match your girl, feel free to email me maybe we could work something out…
    the doll is… light blond,T9 face,light blue eyes,very fair skin tone,shoulder length no bangs straight hair. She came dressed in the purple MyTwinn pajamas.
    Good luck to everyone out there. I agree it was a horrible thing this company put so many children through. To blame Sept.11th seems like a cop out, and on the name of such true pain, terrible.

  • Katie in Michigan

    Just wondering if anyone has received anything lately? We are still waiting for our doll and yorkie dog…Just was curious…thanks

  • Janet

    I ordered accessories for my 7-year old on December 16. I still have the catalog that says “order accessories by Dec 17 for Christmas delivery” – yeah right! They are a bunch of liars! They told me on the telephone when I ordered it that I would get it by Christmas. They charged my credit card the day after the company shut down, so I thought for sure that I would still get what I had ordered. Well, we’re still waiting. I’ve also filled out one of those customer assistance forms – no response, of course. I’ve just discovered this site. Keep me posted on anything new.

  • josie

    I am also a victim of MT doll company. Early in October I ordered my grandaughter a doll from this “every excuse in the book” company. Before placing my check in the envelope with the required pictures and information, I had some thoughts about what they would do with this doll. I wondered because my grandaughter is downs syndrom even though her features are very slight, I was still concerned. I placed a call to the company and explained the situation. I was told not to worry because they took special care of these types of dolls and that all I had to do was mark the envelope “SPECIAL NEEDS” and all would be taken care of. I felt better about this and was excited about getting the doll for her as she was excited about getting a doll that looked like her for Christmas. In their add they said doll would be delivered within 4 to 6 weeks of receipt of order. In my mind I thought that is great because if anything is wrong I will still have time to have it rectified before Christmas. After 7 weeks and no doll I called and was told it was on its way(at that time not knowing it was coming from China which was never indicated)ok so I waited. Now in the 9th week I began to think the doll was walking across the states by herself as I live in PA and it was coming from Denver, CO. I called again, and again I was told it was coming. Finally a week and a half before Christmas the doll arrived. I almost had a stoke when I saw it came from China, because I am a victim of jobs gone overseas, needless to say that didn’t set very well with me right there. I got past that part, ripped open the box, only to have a hear attack. The doll that was in the box was not anything like the doll I had ordered nor did it resemble my grandaughter. I immediatly got on the phone, (at that time I still had the customer service phone number)and was able to get thru and spoke to a rep about the situation. She told me to give the doll to my grandaughter for Christmas and then after Christmas take it and send it to the doll hospital in Denver and it would be corrected. The service rep also gave me a Fed Ex shipping label she sent over the internet. I asked “how do you give a child a gift and then take it away from her with having her expect something that looked like her and it didn’t”. I told her I would keep it for her for her birthday in March and I would ship it after the Christmas rush was over. For Christmas I had to lie to my grandaughter why there was no doll that was promised. In January my husband goes to the designated Fed Ex with the doll and shipping label only to be told it was not valid. I got on the internet again only to find their lousy excuses. I wrote to them about everthing and how I felt about them and their lies only to receive it back with handwritten across the envelope REFUSED. Back on the internet I go in Google found another feel sorry for me from letter from the deceitiful company. I found they had a place where they wanted to know if you received your doll and the date received and condition and when order was placed. In the space they had for this information I gave them an earful about what low lifers they where. Also, there was a printable form with the PO Box address and where they wanted to know about your situation. I was happier than a pig in mud because I was able to get my point to them again about how they hurt first children that expected something special,and the adults that put out good hard earned money for these dolls and accessories. On their printable form they they did not want to hear complaints. I made good use of that space and asked if they had guilty consciences that they put that their. I made my point there again. Sent this out to them with their own address as a return address so that they were stuck with the mail. Bottom line, I had to lie to my grandaughter again for her birthday while giving her a doll that looked like any other doll for her birthday and disappointing her. Am I pissed at them you better believe I am. This compay is nothing more than scum bags and they have the nerve to blame everyone else except themselves. I also made a point of telling them that is what happens when you take jobs away from your own people here in America and send them overseas. Now you can go overseas and see how much the Chinese will take care of you and feel sorry for you.

  • Amy Frew

    Well, we still have no doll and we are approaching another holiday. I was in a hobby shop today and found the Adora Name Your Own Dolls. I had ordered the My Twinn baby doll since my daughter is only two. They had an Adora doll that was very similar to what I ordered (they come in all hair colors, eye colors, skin colors,etc.) I broke down and bought it for the Easter Bunny (spent $80.00) because I feel she deserves something. I’ve given up hope that our MT will ever arrive.

  • Angie

    Looks like we were one of the lucky ones. I ordered Nov. 24th and received a MT doll…I think it was Dec 18th…I was getting nervous!

    Well, imagine my shock when I go to the website to order spring clothes for my daughter and her doll for my soon-to-be 6yr old daughter’s birthday and find out what you have all known for so long. I am almost in tears reading your stories…I am SO sorry!!! I recently returned to work after being unemployed for 14 months. We didn’t have a lot to spend this past Christmas and it was all our daughter had asked for. Even though the hair stays in braids (long, straight hair) because it tangles so badly, you guys make me feel VERY fortunate!

    I wanted to thank the ladies that posted the sites for clothes….

    Bets wishes for getting what you’ve ordered or your money back!

  • susan

    stiil nothing in wa. hi katie!
    susan

  • Kim

    I would like to write to the lady who signed in as mz peanut last week. I am interested in purchasing your extra doll. She sounds exactly like my younger daughter who didn’t receive her mt baby. I wanted to get her the big girl doll for her 5th birthday, but thought that was a lost cause. Please email me at [email protected] if this is a possibility. I tried emailing to the address this site posted, but it returned undeliverable.

    Thanks for your time
    Kim Henderson

  • KATIE IN MI

    NOTHING IN MI STILL…..:( HEY SUSAN…..:)

  • Amy Frew

    Still no doll and still having to jump through hoops with my credit card company. They are being great about the situation, but they are having no luck getting money back from My Twinn since it was released six months ago. It’s still in dispute. I did buy another doll for the same price, but my concern now is what to do if the MT doll does arrive. I’ve already bought a replacement and don’t want to keep the MT doll (kind of frivolus to have 2 similar dolls for that price), but how would I ever return it? This is such a mess. I still catch myself checking the porch everyday and finding nothing. You’d think I’d give up.

  • Amy Frew

    Still no doll and still having to jump through hoops with my credit card company. They are being great about the situation, but they are having no luck getting money back from My Twinn since it was released six months ago. It’s still in dispute. I did buy another doll for the same price, but my concern now is what to do if the MT doll does arrive. I’ve already bought a replacement and don’t want to keep the MT doll (kind of frivolous to have 2 similar dolls for that price), but how would I ever return it? This is such a mess. I still catch myself checking the porch everyday and finding nothing. You’d think I’d give up.

  • Dawn

    I too purchased a mt doll for my daughter on dec.3 2003 and she assured me that the doll would be here for christmas.but guess what no doll.I was beginning to wonder if i would ever get a doll.but jan.14,2004 the doll came.I was so excited to see the doll.My daughter opened it and the hair color was not what i chose.i was very upset.my daughter was upset.My daughter got her out of the box and the dolls arm was loose.but the doll looked like my daughter.We are just glad we got her.my heart goes out to each and everyone of you.i hope everyone recieves their dolls.i hope kenn thiess is happy for making everybody upset.to me he is a worth less piece of trash.good luck everyone

  • Lisa

    Obviously My Twinn is anti-Michigan? I am still waiting patiently! Just need to vent since everyone is telling me to just forget it, although my daughter still thinks her doll is coming from someone named China! lol
    Email shipping confirmation dated 11/11/2003 (although email confirmed order rec’d on 10/14)claims doll and matching clothes for my daughter shipped. Spoke to them three times the last being December 23rd, all assuring me the doll was on the way and we would still get it for Christmas. Emailed too, no response, even mailed the form on their site still no response. I am beyond angry, I am so hurt, yet hopeful whenever a delivery truck is in the area! I cannot help but feel they KNEW this was happening and still took orders and fed us lies. My little girl is still waiting for her brown hair, brown eyed girl with the red fringe sweater and jeans, and her matching set as well. Their excuses do not fly with me and if they were a ‘loving’ company that they claimed to be, they would respond to us. I am sure there is somebody in their building.. anyone live close enough to peek in? I saw some news sites that ‘investigated’ with the same response we got.
    Here’s hoping for a miracle that the doll will arrive any day. Also tried contacting UPS and USPS they cannot do anything without a tracking number!

  • Amy Frew

    I totally agree with Lisa that MT knew this was coming. I will always believe many orders were taken without any intentions of filling them. It’s been 6 months since I placed my order and 4 months since it supposedly shipped – I know I’ll never see it.

  • Amy Frew

    My Twinn has updated website.

  • rose

    I ordered a doll last christmas..2002..I had TROUBLE back then getting the RIGHT doll..when it arrived it was totally wrong! I sent it back and told them what corrections to make..I had ordered it in Sep. it was now about mid OCT. by Thanksgiving I still had not received it back, they said they were out of the wig color I needed…I had them send it with the wrong color and I had to return it after Xmas. I was so anxious about it all because it was the only thing my daughter had wanted for several years and especially since she’s an only child and this was to be her “sister”! I can only imagine how you all must have felt! Sick and Angry! It’s no wonder they went belly up..and they had such a great product! I hear that American Girl may be buying them out.. But when I wanted to get a look a like from A.G. they had No girls with CURLY blonde hair and was told “we could curl it”..now thats not really a look a like then is it? I feel for all of you with little girls who were looking under that tree for their twin!

  • Anne

    Hello to all the frustrated parents/grandparents out there. I’m an adult doll collector who just recently got into collecting My Twinn dolls. After the company had gone out of business, of course. Good timing on my part. 😛

    These dolls are just gorgeous, and it just frustrates me to hear about people who have gotten defective dolls or, even worse, no dolls at all. Unfortunately, I can’t really offer advice for those who got no doll other than to check eBay or try to get in touch with a private collector who has one to sell.

    If anyone out there has a defective doll and would like to fix it, I’d be glad to offer my assistance. I’ve learned how to replace eyelashes, put new wigs on dolls, pierce their ears, and more. I can tell you where to find the materials to do these things, and I can give you instructions. If you’re not sure you can handle this yourself, I’ll even do it for you if you pay for the materials and the shipping for your doll. My labor would be free. Why am I doing this for free? Well, I just really like these dolls, and I love fixing them up. It’s a fun hobby that I’m just getting into. It’s also frustrating to hear that people got problem dolls, and I know some of these problems can be fixed.

    I’m on eBay as user ID kitschywoman, so you can check my references there, and you can even e-mail me from eBay to confirm that I’m the same person. I realize that Internet scams have led people to err on the side of caution these days.

    Hopefully I can help a few people fix their dolls, especially the ones that have bad wigs or wigs of the wrong color. That’s an easy fix!

  • Anonymous

    Hello,
    I’ve not posted here before, but have read your comments with great empathy. I too ordered a MT doll in October 2003, but was one of the fortunate ones to get the doll in December, in time for Christmas. However, some headbands for the outfit I ordered were backordered. I had given up hope of ever receiving them when they showed up in my mailbox today. I almost fell over when I saw the China envelope, postmarked November 19, 2003. I wanted to post this to let you know that there obviously is still stuff out there arriving six months after it was ordered. Goodness knows where it has been, but mine arrived today in perfect shape. I hope all of you get a nice mailbox surprise in short order. Best wishes, MaryPat.

  • Anne

    Yes, MaryPat, a lot of the delays My Twinn had once they moved to China stemmed from the Chinese postal system. Now My Twinn is also to blame for moving operations to China in the first place–always a risky endeavor, especially right before Christmas. The Chinese postal system can be extraordinarily slow, so some of you may still get something, no matter how small. Here’s hoping, anyhow. 😉

  • susan

    I finally disputed my c.c and was refunded.
    Then 2 days ago I get a letter from my c.c. saying My twinn sent my items after I had already disputed my charges and were wondering if I got the stuff.The answer is no.I ordered in Oct. and my c.c. was charged Dec.19 the day after they closed their doors.I disputed my c.c.Feb 28.by law they can’t charge me until it is actually shipped!Now it is april 19th and still nothing.
    I told my c.c. I need to see proof of shipping and items before I pay them anything.
    Susan

  • diane

    What is the name of the other site? I am concerned about repairs needed in the future

  • Amy Frew

    It’s now been over six months and still no doll.

  • susan

    Amy,
    Have you talked to your c.c? I just wanted to know if M.T. is still trying to dispute charges.
    Susan

  • Anonymous

    Hi,
    I am a grandmother who has a new in the box My Twinn doll with necklaces, lunchbag accessories, clothes, shoes. The doll has short dark brown hair, page-boy style and brown eyes. I had ordered the doll for my grandaughter for Christmas 2003 and never received it until February, 2004. This is all still in the box. The total cost was over $300.00. Due to sad circumstances that I cannot go into here, I cannot give the doll to my granddaughter now. I wish to sell the doll and accessories. If anyone out there is interested in purchasing this from me, please e-mail me at [email protected]. I will send you pictures
    of the doll and accessories-but I cannot let it go for less than $250.00 for all. Thank you.
    Christine

  • Anonymous

    Has anyone else dealt with the sewnperfect site mentioned by “michelle” above,whose link is not a home email address but the sewnperfect site? I was fortunate enough to have ordered my My Twinn doll a few years ago when they were solvent. I wanted clothes so found the sewnperfect site, which had actual photos of girls with their dolls. The site appeared legitimate. I ordered on 2/20/04 and received an acknowledgement with no answer as to delivery. They have no address, no phone number nor do they respond to emails. They recently updated their site to show a June 5th party in Illinois, tickets available through Ticketmaster. Can anyone provide me with what is happening with this company? Thanks.

  • Amy Frew

    Hey Susan!
    My Twinn is still disputing with my C.C. It has still been credited back, but can be reversed at any time.

  • Anonymous

    My Twinn has updated their website again. It almost sounds like they may have a potential buyer. I’m not sure why anyone would want to buy into this quagmire of trouble but I personally would like to see the My Twinn company rise from the ashes.

    I hope you all realize the only people who were probably aware that the My Twinn ship was sinking were the captain and the first mate. The rest of the crew were kept busy extinquishing fires and plugging holes.

    I had a friend who worked for a company that went bankrupt December 27. Even her manager was unaware that the company was going down the drain. The Christmas bonus cheques as well as their last paycheques bounced.

    Those people who answered the phones probably believed what management had told them about the dolls arriving on time.

    Let’s keep our collective fingers crossed that the new company will honour past orders and be willing to correct the horrific mess left by the past CEO.

    Valerie

  • this is the dumest thing and comments i v ever seen in my whole life lol
    Brendan u suck at comments and for the rest of u all u do th
    thanx for lisening luves ya all

  • Angie

    I did a search for My Twinn to see if I could find any additional info. The link to this site popped up. I still have no doll and no refund. For any one who has not received a refund, you can go to http://www.cob.uscourts.gov and get the proof of claim form. Fill it out and mail it by July 16. The claim # is 04-11529SBB. That is the info I got from the Bankruptcy Courts of Denver, phone# is 303-844-4045. I am so disgusted with the way everything has (not) been handled. I guess I’m not surprised to see how many people are in the same boat we are. If anyone has any additional or helpful info, please post or email me. [email protected]
    Good luck
    Angie

  • Anonymous

    I am a12 year old girl and I own my very own mT doll. I do not think that they have had any trouble shipping my dolls. We have ordered approximently 6 dolls. They are all PERFECT!!!! I knowsome 7 year old girls who got the dolls this Christmas and their Mother also known as Santa Clause ordered pretty LATE!!! Ilove my twin and as always they will be on my birthday list for more clothes!!!!

  • Anonymous

    B.F.D. My Twinn stiil sucks

  • Katie In Michigan

    HELLO…WE ARE STILL WAITING IN MICHIGAN FOR A DOLL AND A YORKIE DOG….SINCE SEPT 2003 CLOSE TO A YEAR…YIPPPEEE..ANYONE RECEIVING ANYTHING ??? THANK YOU FOR YOUR TIME…

  • Anne in Ohio

    Hi, Katie–

    I’ve been trying to reach you repeatedly by e-mail. I may have a doll that is a match for your daughter. Please contact me if you’re interested.

    Anne

  • Amy Frew

    Nothing here. It’s been 7 months, and still nothing. I keep thinking my 3 year old is going to be 25 years old and suddenly a doll is going to show up on the steps.

  • susan

    Nothing here in Wa. 8months and still pissed off….
    Hi Katie,send me a email.I lost yours.
    Susan

  • Janet

    Nothing here in Mississippi.

  • tara

    i have a my twinn doll and was completely disatisfied, the hair was not the color, fulness, or lenghth we ordered. we also had problems w/ the wig in general meaning it was glued on side ways!!!! everytime we move the “bendable” appndages it makes a loud squeek or creeking noise. i wanted to get the hair replaced but to do that i had to pay 50$ and get everything (eyelashes, lips,cheeks, eyebrows ect.) redone. AND TO BOOT i am not surprised they are bankrupt because their prices were herendous for what we were buying , let me remind you hardly any fabric was used to make the dolls clothes but it cost me 30$ for just dolls pj’s i am soooo sick of this company. Go AMERICAN GIRL!!!!! bye the way i am thirteen and bought the doll when i was 8 and they still have yet to send me an ou fit i ordered when i was 8!

  • tara

    as a follow up to my last message, i put dots on the face where i had small beauty marks those were correct so i have the right face but the head is messed up,

    also:
    i ordered a mt baby and it came at the right time a year passed and i bought one of those bean bag things and when i checked on the status of my order they told me it was sent that day, i thought it was weird becasuse only a week had gone bye, i asked the “professional operator” what i ordeered again to see if she was telling the truth turns out she was looking at an order from a year ago and panicked because she though it had taken to long to make. in other words she lied and had no idea where the bean bag thing was.

    i also was interested in ordering a mt friend the one that doesnt look like u if anyone would like to sell there please contact me i am a doll collector and would love to have another one the mt “friend” i was never mailed

  • Ken

    I got a MyTwinn doll back in Dec ’03, but the hair was so wrong. I found through this board, a wonderful lady Anne. She has changed the wig, and styled the hair, to where we have a perfect match for our daughter. Anne is incredible. She helped us pick a wig, and took care of everything from there. If you need someone to help you, she is a wealth of knowledge, and excellent with working with the dolls.

    Her email address is [email protected]

    I would highly recommend Anne.

    Thanks Ken

  • Etoys Direct is in the process of buying the remaining assets of My Twinn. I have heard they will begin productions of the dolls in the fall.
    Not that it will help any of you recieve your dolls you have ordered, but you may want to contact etoys direct and let them know what you have been through. It may help them provide a better product, and who knows may provide you a free product or discount.

  • Grandma Jay

    High hope you all received your new catalogues for Christmas 2004 from My Twinn supposedly under new ownership. Is everyone ready to go thru this again. Who is willing to trust this company after all they have done already and all the money and disappointment they have caused people to loose and deal with. My Twinn doll company I think you better answer to the all the people you have already distroyed tust in.

  • Michelle

    Hi. I just came across this site. I feel better knowing this past year was endured by others. We bought a MT doll for our daughter’s 8th birthday November 2003. She was very upset when she didn’t get her birthday present. Then when Christmas came, was upset all over, because every family member ordered clothes for her doll. We received most of the clothes, but never the doll. When they sent out new catalogs this October 2004, we thought finally someone to call about our doll. NOOOO. I called them. They won’t honor the receipts, and they send you to the Colorado Bankruptcy Courts to file a claim form and stand in line behind “priorty” claims for your money. By the way, the phone number and website for the courts are: 303-844-4045 http://www.co.uscourts.gov The “New” Company, affliated with eToys, basically is saying we don’t care what happened to you. We’re a different company, even though they bought the name and the rights to that name. You have to reorder and repay for something that has already been paid for. I would hope people will not trust the “new” company, because it sounds like the same company under different papers. They’ll probably screw us, too. My suggestion: Switch to American Girl and re-size the MT clothes, and bombard these people with letters. Has everyone wrote to the CEO? Thank you all for enlightenment.

  • Carol

    I received a new My Twinn catalog yesterday (10/6/04)! Many of the same clothes, all the same doll choices. I did receive my doll in January (about 3 weeks after Christmas, but it was the right one).

    I am curious if the new owners have or will make good on the dolls people never received.

    Let us know!

    Carol in NJ

  • Anonymous

    The “All-New” My Twinn website is opening back up on October 4, 2004.

  • Tina

    I just want to say thank you I am not in the boat by myself I ordered my daughter a “MY Twinn”
    I use this loosley. The doll was ordered Sept 3 2003. I got the doll 2 months latter on Nov 24 2004 The darkest skin color for my white daughter. Her head was broken her arm was broken. I called and they had me send her back but the compensaded me 10.00 for my trouble. So I thought great So I ordered the matching kaki jumper set NOV 24, 2004. Well the doll came back head is still broke are makes a popping noise. AND I DID NOT GET THE JUMPER SET LIKE I WAS PROMICED BY CHRISTMAS!! I got it late January 2004. MERRY CHRISTMAS BROKEN DOLL NO OUTFITS. I would love to sue them!!!! We are not happy.

  • Denise Murrell

    i was just wondering if anyone got there dolls from last year ?or anything done about not getting theres? i was very lucky i got both dolls i ordered… ( smelling badly to boot) but i was wondering about all the people who have not gotten theres… take care denise